Tech Mahindra Work From Home Job Customer Support Associate is a fantastic chance for all the new graduates as well as the employees to get a career in customer service line with a worldwide IT Leader. The main task of the position is support via FK Voice. Therefore the candidate should be fluent in English and Hindi, have strong communication skills and be typing accurately. They must also be flexible with the 24/7 rotational shifts and be comfortable working with their system at home. The role is an excellent opportunity for those who want hands-on BPO experience, career progression, and exposure to international service standards in a professional, growth-oriented environment.
- Position: Customer Support Associate
- Company: Tech Mahindra
- Location: Kolkata
- Experience: 0-1 yrs
- Salary: ₹1.75 LPA – ₹2.0 LPA
- Employment Type: Full Time
About Tech Mahindra
Tech Mahindra represents the Mahindra Group, a conglomerate having its roots in India and is one of the largest multinational companies in the world. After being founded in 1986, Tech Mahindra has turned into an IT services and consulting company of global repute having the presence in over 90 countries and a workforce of more than 150,000.The company has offered services like IT consulting, business process outsourcing (BPO), telecommunications solutions, digital transformation, and customer support. With its innovation-driven culture, Tech Mahindra is ranked as one of the most attractive companies to work for among the fresh graduates, the experienced professionals, and the remote career seekers.
Key Responsibilities of Tech Mahindra Work From Home Job
By being the part of the Tech Mahindra customer support team, you will have to complete the following tasks:
1. Handle Customer Queries: Take customer calls in English and Hindi, and enable the customer with the required information/solutions at the right time.
2. Resolve Issues Efficiently: Fix the problems that can be quickly done, escalate the issues that are beyond your reach, and make sure the customers are satisfied.
3. Maintain Communication Standards: Interact positively both through emails and phone conversations by showing understanding, cooperation, and judicature of language.
4. Document Interactions: Enter the details of the customers, call notes, and resolutions in the CRM systems.
5. Meet Performance Metrics: Meet goals in aspects of average handling time, call resolution, and customer delight.
6. Work in Rotational Shifts: Get used to the 24/7 work schedule including weekends and holidays.
7. Follow Compliance Rules: Keep company policies, data privacy rules, and client requirements in line with the support you provide.
Job Description of Customer Support at Tech Mahindra
The Work From Home Associate Customer Support at Tech Mahindra centers around FK Voice process-based customer query handling, in English and Hindi. The staff will be the first line of support to the customer, they will satisfy and delight the customer, maintain their call records, and consume the co-defined service standards. The job is very demanding and it requires good communication skills, basic technical knowledge, and the ability to handle a fast-paced environment with 24/7 rotational shifts. Freshers with good communication skills or candidates with at least 1 year of BPO are hired. It is a contractual, full-time position with a salary paid from day one and good career progression.
Qualifications for Customer Support at Tech Mahindra
The first step to a WFH Tech Mahindra job is to fill out the application form and make sure that:
- Education: At least Higher Secondary (10+2) qualification.
- Experience: Ideally 1 year BPO experience is preferred but freshers are also welcome to apply.
- Language Skills: English and Hindi proficiency is a must.
Desired Skills: Customer Support at Tech Mahindra
- Excellent communication skills (both spoken and written).
- The ability to work under pressure in a fast-paced environment.
- Typing speed: At least 25 WPM with 90% accuracy.
- Operating systems and basic knowledge of applications.
- Focus on the customer with the ability to provide solutions to their problems.
System Requirements (WFH Eligibility):
- Windows 10/11 operating system.
- 8 GB RAM or more.
- Processor: Intel i5 or AMD Ryzen 5 and higher.
- Noise-cancelling USB headset.
- Stable high-speed internet connection.
Benefits of Working Tech Mahindra Work From Home Job
There are a number of rewards that are associated with working from home with Tech Mahindra:
1. Remote Flexibility – Meditation with self-online and no travel time.
2. Day-One Salary – The first salary is already calculated for you on the first day of work so you don’t have to wait to get paid.
3. Learning Opportunities – Get the opportunity to get involved in the customer support, IT-enabled services, and communication training.
4. Career Entry Point – Brilliant choice for freshers and those who are in the initial stages of their BPO career.
5. Global Brand – The name of Tech Mahindra on your CV is equal to a stamp of quality.
6. Contract-Based Security – Despite being on a contract, employees get all the necessary benefits during the period of the contract.
7. Skill Development – Expand communication, problem-solving, and technical skills.
Salary & Compensation for Tech Mahindra Work From Home Job
The salary details for this position are given as follows:
- Annual CTC: ₹1.75 LPA – ₹2.0 LPA
- Mode of Payment: Salary for each month will be directly deposited to the bank account.
- Other Benefits: You may be given some performance-based incentives, but this is not necessarily.
This offer constitutes one of the most competitive salary packages available for fresh BPO workers, and it provides the beneficiary with financial security starting from the very first day.
Career Growth Opportunities at Tech Mahindra
However, the first job will be on a contract basis but an offer at Tech Mahindra will be a stepping stone of long-term possibilities. Career progression plans are:
1. Permanent Roles: The top performers may be transferred to permanent customer service or technical support positions.
2. Team Leader/Quality Analyst: Through gaining experience, it is also possible to progress career-wise, into leadership or quality control positions.
3. Cross-Functional Shifts: There is a chance to go non-voice, blended, or back-office operations if you want that kind of work.
4. IT & Consulting Roles: Tech Mahindra also provides the opportunity to transition lateral to professional support, project management, and consulting work.
How to Apply for Tech Mahindra Work From Home Job?
Applying for this job is simple. Follow the steps below:
1. Contact the Recruiter: Reach out to the given HR contact – Shreya (Contact: 6290450549).
2. Prepare Documents: Keep scanned copies of the following:
- Aadhaar Card (with full DOB)
- PAN Card
- Educational Mark sheets (10th & 12th mandatory)
- For experienced candidates: Offer letter, experience letter, and last 3 months’ payslips.
3. Submit Application: Share documents via the official Tech Mahindra recruitment portal/email (as instructed by HR).
4. Appear for Interview Rounds: Follow the structured process explained below.
Interview Process at Tech Mahindra
The interview structure for this role includes multiple rounds:
1. HR Round – Conducted via video call; Aadhaar verification required.
2. Typing Test – Minimum 25 WPM with 90% accuracy.
3. Versant Test (4 and above) – English proficiency evaluation.
4. Pre-MAP Assessment – General aptitude and communication test.
5. Client Round – Final round conducted by the client; Aadhaar hardcopy mandatory.
Interview Preparation Tips for Customer Support at Tech Mahindra
Here are some useful tips to help you clear the Tech Mahindra interview process:
Work on Communication Skills: Practice speaking in both English and Hindi fluently.
Typing Practice: Use free typing tools to reach the required speed and accuracy.
Understand BPO Basics: Learn about customer service metrics (AHT, CSAT, FCR).
Mock Interviews: Practice HR questions like:
- Tell me about yourself.
- Why do you want to work in customer support?
- How do you handle difficult customers
Dress Professionally: Even for video interviews, maintain professionalism.
FAQs for Tech Mahindra Work From Home Job
Q1. Is this a permanent work-from-home job?
No, this is a contractual role valid till October 30th, but it may be extended depending on performance and client needs.
Q2. Can freshers apply for this position?
Yes, freshers with strong communication skills in English and Hindi are eligible.
Q3. What is the salary for this job?
The salary ranges between ₹1.75 LPA – ₹2.0 LPA.
Q4. What are the working hours?
Employees must work in 24/7 rotational shifts, including weekends and night shifts.
Q5. Do I need a powerful computer to work from home?
Yes, the system must meet the following minimum requirements: Windows 10/11, 8GB RAM, Core i5 or Ryzen 5 processor, and a USB noise-canceling headset.
Q6. What documents are mandatory for the application?
Aadhaar (with DOB), PAN card, and educational certificates are mandatory. For experienced candidates, experience-related documents are also required.
Q7. How do I contact Tech Mahindra HR for this vacancy?
You can contact Shreya at 6290450549 for further details and application steps
Conclusion
The Tech Mahindra Work From Home Job Vacancy is a brilliant chance for the aspirants to get a customer support exposure with an IT multinational company but at the same time, they are able to enjoy the flexibility of the remote work. A competitive salary, day-one benefits, skill-building opportunities, and career growth potential make this job ideal for both freshers and candidates with BPO experience.If you fulfill the criteria, possess good English and Hindi communication skills, and are willing to work in rotational shifts, then do not hesitate to apply. Your chances of selection will get a boost if you prepare well for the interview and typing tests.
Click Here to Apply Now
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