Tomorrow Job Vacancy in Chennai Customer Support Associate (CSA) at Firstsource, is an amazing opportunity for the fresh graduates to start their overseas career in the healthcare non-voice process. As a CSA, you will be a customer-facing representative writing answers to their questions, ensuring all data is accurate, and providing detailed solutions while keeping company standards in mind. The role requires a candidate to have excellent communication skills, good listening skills, and be able to type efficiently. Additionally, the candidate should be comfortable working during the night-shift. With 100+ vacancies, this position offers competitive salary, career progression opportunity, skill enhancement through training, and various other benefits, making it a perfect option for driven young campus graduates seeking a stable corporate career.
- Position: Customer Support Associate
- Company: Firstsource
- Location: Chennai
- Education: Any Graduate
- Experience: Freshers
- Salary: ₹50,000 – ₹2.25 Lacs
- Employment Type: Full Time
About company
Firstsource Solutions Limited is a business process management (BPM) company that operates on a global scale and is based in Mumbai, India. The organization is one that is recognized for giving customer service, data processing, and outsourcing the necessary solutions to a wide range of industries which include banking, healthcare, telecom, and media. In addition to this, Firstsource has been able to create a good name for itself in terms of career growth, employee-friendly culture, and skill development programs, thus having a strong hold in both domestic and international markets.Currently, Firstsource counts the number of employees around the world in thousands and is in the process of setting up its healthcare international business division. Their present walk-in drive at Chennai is aimed at hiring freshers who are enthusiastic and have good communication skills. They also want to recruit candidates who are willing to work in the ITES/BPO sector and are willing to make their career there.
Responsibilities of Tomorrow Job Vacancy in Chennai
The Customer Support Associate at Firstsource is required to perform the following functions:
1. Managing International Non-Voice Process
- Signify the healthcare-related questions in the form of emails or chats.
- Among the various types of responses, also ensure that they are timely and accurately complete.
2. Customer Support Excellence
- Analyze customer needs and, accordingly, deliver the qualified solutions.
- In your customer relations, treating healthcare data, always maintain a high standard of ethics.
3. Through-put and Documentation
- With great accuracy, take health care data through the respective organization’s internal systems and continue the required processing of it.
- Check the records and revise any outdated information.
4. Communication and Collaboration
- Know and work with your co-workers to have a nice working collaboration and thereupon good keep-up with the SLAs.
- In the event of encountering a complex situation, a qualified officer may be contacted by you.
5. Process Adherence
- Do your utmost to comply with the standard operating procedures (SOPs).
- As well as confidentiality, embrace and adhere to the organization’s data protection policy.
6. Continuous Improvement
- Spot the re-occurring issues and suggest nifty improvements for the process.
- Qualify for the training and develop your skill and knowledge.
Job Description of Customer Support Associate at Firstsource
We are in search of newly graduated Customer Support Associates (CSA) for the International Non-Voice Healthcare Process at Firstsource, Chennai. The main tasks of the candidate will be to interact with the customer through email/chat, accomplish the data entry with accuracy and maintain healthcare documentation with high precision. Typical duties are understanding customer’s concerns, offering resolutions on time, following standard procedures and taking care of the confidentiality of sensitive information. The successful applicants must have good English speaking skills, good listening ability, and be able to type quickly. If you are willing to work at night, then you will be part of the energetic team that provides career growth, training, transport, and competitive salary with benefits
Qualifications for Customer Support Associate at Firstsource
In order to qualify for this vacancy, the potential candidate must meet the below-listed eligibility criteria:
Educational Qualification:
- Graduate (UG) – any discipline from 2020 to 2024 batch.
- 2025 graduates may also apply, subject to the condition that they have already been given a Provisional Certificate and semester-wise mark sheets.
- Note: Postgraduates, B.E, and B.Tech. holders are not considered.
- No Active Arrears: Candidates must have cleared all pending subjects.
- Typing skills: Candidates are expected to have excellent typing abilities especially as far as accuracy is concerned.
- Age: New graduates are extremely welcome to apply for the position and no age criteria will be set, however, the majority of freshers fall within the age limit of 20-27 years.
Skills Required for Customer Support Associate at Firstsource
Customer Support Associate is absolutely the title, which requires a combination of both technical and soft skills. Some of the essential skills that are required to be possessed include:
1. Excellent Communication in English
Good written communication skills to correspond with international clients. Capable of understanding and reacting appropriately.
2. Typing Speed and Accuracy
Expertise in typing with a minimum number of errors. Quick and effective servicing of data entry tasks.
3. Listening Skills
Capability of hearing client worries accurately. Listening actively so that no misunderstandings occur.
4. Interpersonal Skills
Working in a team and cooperating with other workers in the office. Keeping a positive, problem-solving mindset.
5. Basic Technical Skills
- Knowledge of MS Office tools (Word, Excel).
- Ability to operate internal CRM systems.
Salary and Benefits of Customer Support Associate at Firstsource
Freshers who start their career at Firstsource as Customer Support Associates can look forward to the following:
- Salary Range: ₹50,000 – ₹2.25 Lacs per annum (depending on the performance and shift flexibility).
Transport Facility: Drop cab for one way within a 30 km radius.
Shift Allowances: Can be used in the case of night shifts.
Health Insurance: Medical benefits that come under the company’s healthcare policy.
Leave Benefits: Paid leaves and company holidays.
Skill Development: Training programs to improve communication and technical skills.
Career Growth: The following options are open for promotion:Team Leader, Process Trainer, Quality Analyst.
Career Growth Opportunities at Firstsource
One of the main reasons to be positively inclined towards working with Firstsource Inc is the well laid out career pathway that is available. So, for example, as a fresher you can start your journey with the title of a Customer Support Associate, then after 3-5 years you can be eligible to take over the supervisory or managerial positions such as:
- Senior Associate
- Process Trainer
- Quality Analyst
- Team Leader
- Assistant Manager – Operations
Moreover, the international healthcare process that you will be exposed to is like a cherry on the cake which will revitalize your resume and will make you competitive for the global BPO and healthcare outsourcing markets.
How to Apply for Customer Support Associate at Firstsource?
Since this is a walk-in drive, candidates do not need to apply online. Instead, they must:
1. Prepare Documents
- Updated Resume (mention “Priyanka HR” at the top of the resume).
- Educational certificates (original + xerox).
- PAN card & Aadhar card (original + xerox).
2. Walk-In Venue Details
Location: Firstsource Solution Limited,
5th floor, ETA Techno Park, Block 4,
OMR Navallur, Chennai – 603103.
Landmark: Near Vivira Mall.
Walk-In Dates: 28th August – 6th September
Walk-In Time: 10:30 AM – 1:30 PM
3. Dress Code: Formal/Smart casuals (avoid jeans, t-shirts, or slippers).
Interview Preparation Tips for Customer Support Associate at Firstsource
To increase your chances of success at the interview:
1. Research the Company
- Learn about Firstsource, its services, and work culture.
- Highlight why you want to work in the healthcare BPO sector.
2. Practice Communication
- Brush up on written and verbal English skills.
- Practice typing test exercises online for speed and accuracy.
3. Mock Interview
- Prepare answers for common HR questions like:
- Tell me about yourself
- Why do you want to join Firstsource?
- Where do you see yourself in 3 years?
4. Confidence & Body Language
- Maintain eye contact and a positive tone.
- Avoid nervous habits like fidgeting or mumbling.
5. Document Readiness
- Keep all required documents neatly arranged in a file.
- Carry multiple copies of your resume
FAQs for Customer Support Associate at Firstsource
Q1: Who can apply for this vacancy?
Any undergraduate graduate from 2020–2024 batches and 2025 provisional graduates (except B.E/B.Tech/Postgraduates).
Q2: Do I need prior work experience?
No, this is specifically for freshers.
Q3: What is the mode of the interview?
It is a walk-in interview at the Chennai office.
Q4: What type of process will I work in?
You will be working in the International Non-Voice Healthcare Process.
Q5: Is transportation provided?
Yes, one-way drop cabs are provided up to 30 km.
Q6: What should I carry for the interview?
Resume (with “Priyanka HR” mentioned), educational certificates, PAN card, and Aadhar card.
Q7: What is the salary offered?
Between ₹50,000 to ₹2.25 LPA depending on performance and role.
Conclusion
Firstsource Tomorrow Job Vacancy in Chennai is a great opportunity for fresh graduates to kick-start their career in BPO/ITES sector. With more than 100 vacancies, a fair selection procedure, planned career progression, and appealing benefits, this walk-in drive is definitely worth your time.Moreover, with your good communication skills, fast typing, and a positive mindset, this opportunity can be your path to a successful and fulfilling corporate career. So, work hard for your performance, put together your documents, and get there with the right attitude for your interview.
Click Here to Apply Now
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