Teleperformance Jobs For Freshers global BPO (Business Process Outsourcing) industry is one of the major employers of fresh graduates, and Teleperformance (TP) is one of the leading and most trustworthy companies in this field. Having more than 40 years of experience in managing customer service, Teleperformance has become the BPM/BPO provider of choice for clients all over the world, thus creating the demand for jobs and career opportunities in several areas of the economy.For freshers in India, customer service, technical support, back-office operations, and international voice processes are the four main sectors where role vacancies are available at Teleperformance. Such jobs help the employees not just to get used to the corporate world but also become the stepping stones of their forthcoming professional career.
- Position: Business Process Outsourcing
- Company: Teleperformance
- Location: Noida
- Education: Any Graduate
- Experience: 0-4 yrs
- Salary: ₹25,000 – ₹35,000 per month.
- Employment Type: Full Time
About Teleperformance
The company was founded in 1978 and now its Head Office is in France. Teleperformance is a leader in the global outsourcing of customer experience management and business process services. The company is in over 170 countries and employs more than 500,000 people worldwide. The Indian cities where Teleperformance has established delivery centers are such as Noida, Gurgaon, Bangalore, Indore, Jaipur, and Hyderabad.Some of the features of Teleperformance are its diverse workforce, the efficiency of the training programs, and the amount of employee development that the company places most value upon. It serves clients in a variety of industries including telecommunications, banking, and finance, the health sector, retail, travel, e-commerce, and IT services
Teleperformance Jobs For Freshers Job Description
The most common roles of freshers at Teleperformance are Customer Service Executive (CSE) and Customer Support Representative (CSR). Furthermore, duties such as voice, non-voice, chat, or blended support may vary depending on the project.
Key Job Responsibilities of Teleperformance Jobs For Freshers
1. Customer Interaction
- Offer support through customer calls, both incoming and outgoing.
- Present data, solve queries, and take care of complaints.
- Give support to users who have technical issues to their product.
2. Technical Support
- Help the customer with the technical part no matter what the issue is.
- In case problems cannot be solved, send them to the next department.
- Stay up to date with client products and services.
3. CRM Updates
- Write down every bit of interaction in the Customer Relationship Management (CRM) system.
- Keep the records in the right format for auditing and performance review.
4. Service Excellence
- Make an attempt at First Call Resolution (FCR) every time.
- Work together with the standards laid down by the company to increase customer satisfaction.
- Get up to the targeted performance like response time, resolution rate, and quality.
5. Team Collaboration
- Interact with the guidance of supervisors, trainers, and team leaders.
- Take part in team meetings and training sessions.
- Accept feedback and keep getting better.
Minimum Qualifications for Teleperformance Jobs For Freshers
Teleperformance is flexible in terms of academic background when it comes to hiring candidates.
Educational Qualification:
- Any Graduate (BA, B.Com, BBA, B.Sc, B.Tech, MBA, etc.)
- Moreover, Postgraduates and Diploma holders are also welcome.
- 10+2 (HSC) candidates might be allowed for some positions too.
Experience:
- Freshers (0 years) are encouraged to apply.
- People with BPO/KPO experience of up to 4 years are given priority.
Essential Skills for Teleperformance Jobs For Freshers
Freshers who want to get a Teleperformance job should improve their skills, which include several soft and technical skills besides just hard skills, and then successfully use them in the work.
Soft Skills:
- Good communication skills (English fluency for international process).
- Listening skills to really get the customer’s problem.
- Complainers’ handling skills: empathy and patience.
- Problem-solving skills for issue resolution.
- Time and change management to be able to cope with rotational shifts.
Technical Skills:
- Basic knowledge of MS Office (Word, Excel, Outlook).
- CRM software knowledge (learning of software will be provided).
- Ability to chat with a speed of 25–30 WPM.
- Common technical problems and how to fix them.
Benefits of Working at Teleperformance
A job at Teleperformance comes with a variety of benefits for employees which make it easy for freshers to be attracted to those jobs.
1. Attractive Salary Packages
- Depending on the role and the process, freshers can earn between ₹50,000 and ₹3 LPA.
- Along with the incentives, the employees can receive bonuses.
2. Job Stability
- Permanently employed with the chances of advancement.
3. Training Programs
- Induction training will cover communication, process knowledge, and client requirements.
4. Work-Life Balance
- 5-day work week.
- Rotational shifts with a cab for employees.
5. Health & Insurance
- Medical and accidental insurance is included for employees and their dependents.
6. Employee Engagement
- Participation in activities like cultural events, contests, and reward systems.
7. Career Development
- The Advancement plan from the Customer Service Representative → Senior Associate → Team Leader → Manager → Operations HOD is very explicit.
Salary Structure of Teleperformance Jobs For Freshers
- Customer Support Executive (Freshers): ₹15,000 – ₹25,000 per month.
- Technical Support Associate: ₹18,000 – ₹28,000 per month.
- International Voice Process: ₹25,000 – ₹35,000 per month.
- Incentives: Performance-based incentives up to ₹5,000–₹10,000 per month.
The salary package depends largely on the geographic location, process type (domestic or international), and project requirements.
Career Growth Opportunities at Teleperformance
One of the good things about working at Teleperformance is that they are big on promoting their own people from within the company. So, you can rise up fast if you keep your performance on track.
- The first step in the career: Customer Service Executive / Technical Support Associate.
- Intermediate level: Senior Associate → Team Leader.
- Higher management level: Assistant Manager → Manager – Operations.
- Leadership Level: Operations Head → Business Unit Head.
Interestingly, the company also offers such opportunities as the change of projects from domestic to foreign to increase the global exposure of the employees.
How to Apply for Teleperformance Jobs For Freshers
Applying for Teleperformance jobs is simple and can be done through multiple channels.
1. Official Website:
- Visit Teleperformance India Careers.
- Check open positions and submit an online application.
2. Job Portals:
- Apply via Naukri.com, Indeed, Glassdoor, and LinkedIn.
3. Walk-in Interviews:
Teleperformance frequently conducts walk-in drives in cities like Noida, Gurgaon, Bangalore, and Hyderabad.
4. Email Application:
Send your resume directly to recruiter emails (e.g., kashish.chopra2@teleperformance.com).
Interview Preparation Tips Teleperformance Jobs For Freshers
Getting hired at Teleperformance requires preparation. Here are some interview tips:
1. Research the Company
Learn about Teleperformance, its services, and global presence.
2. Improve Communication Skills
- Practice English fluency for international processes.
- Be clear, polite, and professional in your responses.
3. Mock Calls & Role Plays
- Prepare for customer handling scenarios.
- Practice troubleshooting steps for common issues.
4. Technical Readiness
- Brush up on basic computer knowledge and troubleshooting.
5. Dress Professionally
- Business casual attire creates a positive impression.
6. Be Honest and Confident
- Admit if you don’t know an answer but show willingness to learn.
FAQs on Teleperformance Jobs For Freshers
Q1. Is Teleperformance good for freshers?
Yes. Teleperformance offers a structured learning environment, good salary packages, and global exposure, making it one of the best companies for freshers.
Q2. What is the average salary for freshers at Teleperformance?
Freshers typically earn between ₹2.5 – ₹3 LPA, with additional incentives based on performance.
Q3. Does Teleperformance provide work-from-home jobs?
Yes, some processes allow remote work, but most fresher roles require on-site presence.
Q4. What are the working hours at Teleperformance?
Employees work in rotational shifts, usually 5 days a week with 2 weekly offs.
Q5. Do I need prior BPO experience to join Teleperformance?
No. Teleperformance hires freshers without prior experience. Training is provided after joining.
Q6. What kind of growth can I expect?
You can grow from Customer Service Executive to Team Leader and Manager within a few years, depending on your performance.
Conclusion
Teleperformance is the best starting point for freshers to enter the BPO and corporate world. The company not only gives the opportunity of earning high salaries but also offers myriad career progression options along with comprehensive training programs and an international work culture. Excellent English skills, being open to change, and possessing the right attitude, freshers will be able to make a bright and prosperous long-term future at Teleperformance.Conducting the perfect interview, proving customer service skills, and applying wisely through official portals are the steps that fresh graduates need to take in order to become members of the top BPO employers in India.
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