eClerx Careers for Freshers: eClerx is hiring a Quality Manager (Telecom) in Pune! This position entails overseeing great assurance tactics, ensuring compliance with telecom requirements, and riding non-stop development initiatives. The ideal candidate must have strong analytical skills, revel in in telecom’s best control, and the capability to guide move-functional groups. If you’re passionate about being pleasant and have a keen eye for detail, this possibility is perfect for you. Join eClerx and contribute to handing over excellence in telecom operations and customer satisfaction.
- Job Description: eClerx Careers for Freshers
- Position: Quality Manager
- Company: eClerx
- Salary: 8-11 Lacs P.A.
- Location: Pune
- Qualification: Any Graduate
About Company:
EClerx Services Limited, founded in 2000 and headquartered in Mumbai, is a main Indian IT consulting and outsourcing employer. It specializes in enterprise process management, automation, and analytics, serving international customers across monetary services, telecommunications, retail, fashion, media, production, and generation sectors. With over 17,000 employees, eClerx operates shipping centers in Mumbai, Pune, and Chandigarh and continues purchaser workplaces inside the U.S., U.K., Europe, and Asia-Pacific. The organization is publicly indexed on the Bombay and National Stock Exchanges of India and has elevated its competencies through strategic acquisitions, inclusive of Agilyst Inc. and CLX Europe.
eClerx Careers for Freshers Job Description:
A Quality Manager in the telecom sector guarantees carrier excellence via implementing robust high-quality guarantee packages aligned with industry requirements. Key responsibilities consist of tracking KPIs, engaging in audits, and leading root cause analyses to deal with overall performance gaps. The role demands collaboration with cross-useful teams to drive continuous development projects, leveraging methodologies like Lean and Six Sigma. Additionally, the manager oversees education packages to decorate crew skills and fosters a culture of innovation and compliance, making sure purchaser delight and operational efficiency.
Key Responsibilities of a Quality Manager (Telecom):
A Quality Manager in the telecom industry performs a critical position in making sure that provider shipping and operational strategies meet each inner and outside great requirements. Below are the specified duties associated with this role:
1. Quality Framework Development: The Quality Manager is liable for designing and implementing comprehensive first-class frameworks, in particular, tailor-made for telecom procedures. This includes putting benchmarks, establishing SOPs (Standard Operating Procedures), and creating excellent assurance protocols that sell consistency and performance. The frameworks must aid scalable and sustainable upgrades that align with organizational desires while meeting the ever-evolving demands of telecom customers.
2. Standardization of Operational Procedures: To ensure seamless and uniform service transport, the Quality Manager standardizes operational procedures throughout departments and groups. This entails documenting workflows, optimizing present strategies, and integrating exceptional practices to get rid of versions that could have an effect on service best.
3. Client Interaction and Feedback Management: An essential component of the position is to interact with clients regularly to understand their expectancies, concerns, and satisfaction tiers. The Quality Manager analyzes feedback, identifies patterns or recurring troubles, and interprets them into actionable improvement plans. This helps build more potent customer relationships and complements the agency’s credibility and service reliability.
4. Performance Metrics and Quality Audits: The Quality Manager defines applicable Key Performance Indicators (KPIs) that appropriately replicate the provider’s high quality and operational efficiency. By monitoring those KPIs, the supervisor can pick out underperformance and proactively enforce corrective measures. Regular inner audits, root reason analyses, and hole exams are also performed to uphold excessive standards and ensure non-stop development.
5. Team Leadership and Development: Leading a team of excellent analysts and buddies, the Quality Manager acts as a mentor and motivator. They are responsible for delegating responsibilities successfully, placing clear expectations, and nurturing an excessive overall performance tradition. By encouraging crew collaboration and innovation, the supervisor ensures that the crew stays agile and aligned with first-class objectives.
6. Compliance and Documentation: The function requires making sure that every one telecom technique is in full compliance with industry guidelines, legal requirements, and client-precise mandates. The Quality Manager also continues meticulous documentation of fine initiatives, audit consequences, and procedure modifications. This information is critical for traceability, overall performance monitoring, and regulatory audits.
7. Training and Skill Development: The Quality Manager organizes normal education periods to train group members on best requirements, procedure updates, and quality practices. Continuous getting to know is advocated thru remarks sessions, coaching, and man or woman development plans. These efforts help uplift typical group capability and hold an aggressive facet in service transport.
Skills Required for a Quality Manager (Telecom):
To thrive inside the competitive telecom enterprise and stand out in opportunities like those at eClerx, candidates intending to end up a Quality Manager ought to own a properly-rounded talent set. Below are the key skills essential for fulfillment in this position, at the side of a proof of their significance in everyday obligations:
1. Telecom Domain Knowledge: A robust foundation in telecom operations is essential. The Quality Manager ought to have a radical knowledge of telecom carrier lifecycles, provisioning, billing structures, network operations, and customer service approaches. Experience with telecom carrier vendors or vendors is an enormous advantage because it permits the professional to navigate enterprise challenges and craft extra powerful first-class strategies. Familiarity with OSS/BSS systems is also exceedingly proper.
2. Proficiency in Quality Management Tools: An effective Quality Manager must be skilled in numerous nice management methodologies and gear. Mastery of Six Sigma, Lean concepts, and Kaizen can drastically contribute to procedure optimization and waste reduction. In addition, the usage of analytical equipment, which includes Root Cause Analysis (RCA), Pareto Charts, Failure Mode and Effects Analysis (FMEA), and Fishbone Diagrams, is essential for figuring out problems and using sustainable enhancements.
3. Leadership and Team Management: The potential to lead, encourage, and manage groups is essential to fulfillment in this role. Quality Managers must be able to cope with massive cross-purposeful teams throughout initiatives and departments. They must delegate obligations wisely, set clear expectations, and hold crew morale. Experience in managing initiatives with tight time limits and excessive stakes is likewise essential, as is the ability to solve conflicts and foster a culture of continuous improvement.
4. Data Analysis & Reporting: A great part of pleasant management involves interpreting overall performance metrics and KPIs. Strong analytical capabilities are required to evaluate tendencies, discover procedure gaps, and make fact-pushed choices. Proficiency in tools like Microsoft Excel, Power BI, and Tableau allows the visualization of records in significant approaches to talk effects to stakeholders successfully.
5. Communication and Interpersonal Skills: Clear and expert communication is key whilst interacting with each inner group and external client. Quality Managers should have outstanding written and verbal communication talents to put together reports, behavior shows, and offer actionable feedback. They must also own the tact and empathy had to cope with client interactions and crew discussions with professionalism.
6. Process Orientation: A process-pushed mindset is crucial for figuring out inefficiencies and enforcing compliance. Being detail-oriented, methodical, and dedicated to accuracy facilitates putting exceptional standards and guarantees all operational methods align with organizational desires and enterprise regulations.
How to Apply for eClerx Jobs in Pune?
If you are interested in making use of this position or exploring different eClerx Careers for Freshers, right here’s a way to get started:
Step 1: Visit the Official eClerx Careers Page:
Go to eClerx Career Page and look for openings in Pune underneath the Telecom domain.
Step 2: Prepare a Tailored Resume:
Highlight applicable telecom and first-class management experience. Use enterprise keywords to match the process description.
Step 3: Craft a Strong Cover Letter:
Mention why you’re passionate about quality management in telecom and how your experience aligns with eClerx’s mission.
Step 4: Apply Online:
Submit your resume and cover letter via the careers portal or through task platforms like Naukri, LinkedIn, or Indeed.
Step 5: Prepare for the Interview:
Brush up on telecom domain understanding, Six Sigma practices, and case studies. Be geared up to give previous first-rate development initiatives you’ve led.
Qualifications:
Though the minimum academic requirement is a Bachelor’s diploma in any circulate, the subsequent qualifications will provide applicants an part:
- Bachelor’s degree in Telecom, Electronics, or Engineering.
- Certifications in Six Sigma (Green Belt/Black Belt).
- Courses or schooling in Quality Assurance, ISO Standards, or Lean Management.
- Advanced information on telecom policies and frameworks.
These qualifications not only decorate your profile but also enhance your probabilities of moving into leadership positions faster inside eClerx Careers for Freshers.
Top Five Benefits of Working at eClerx:
- 1. Comprehensive Learning & Development Programs: eClerx locations a robust emphasis on worker growth and upskilling. Through structured schooling programs, leadership workshops, and certifications, group participants are empowered to stay competitive in today’s dynamic tech and telecom industries. This is especially precious for freshers and early-profession specialists aiming to construct know-how and improve within the business enterprise.
- 2. Work-Life Balance: Recognizing the significance of worker nicely-being, eClerx promotes a healthful paintings-lifestyles balance with flexible work preparations, hybrid paintings alternatives for eligible roles, and generous depart rules. The company’s supportive environment allows specialists to preserve productivity without compromising their private existence.
- 3. Exposure to Global Clients: At eClerx, employees get the unique opportunity to work with pinnacle international customers, particularly in telecom, finance, and virtual offerings. This worldwide publicity broadens one’s professional enjoy and enhances cross-cultural communication talents—an vital part in these days’s globalized financial system.
- 4. Performance-Based Recognition: eClerx believes in acknowledging tough paintings. The organisation has an overall performance-pushed lifestyle that rewards innovation, fine output, and management with promotions, bonuses, and recognition awards, assisting excessive performers to develop quickly.
- 5. Inclusive and Diverse Culture: eClerx fosters an inclusive work environment that celebrates range and encourages open communication. With employee engagement projects, mentorship applications, and equal possibilities for all, it’s a workplace wherein anybody can thrive and sense valued.
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