Tech Mahindra Walk-in Recruitment in Mumbai: Tech Mahindra is conducting a Walk-in Interview for the UK Voice Process (Customer Support) role. This possibility is ideal for freshers and experienced applicants with sturdy communique capabilities and an ardour for customer service. The position entails handling inbound and outbound calls, resolving client queries, and making sure of exquisite carrier shipping. Walk in together with your updated resume and important documents. Don’t leave out this chance to sign up for a main IT offerings company and kick-begin your profession in a dynamic assist surroundings.
- Job Description: Tech Mahindra Walk-in Recruitment in Mumbai
- Position: UK Voice Process (Customer Support)
- Company: Tech Mahindra
- Salary: 4-5.5 Lacs P.A.
- Location: Mumbai( Malad West )
- Qualification: Graduation Not Required
About Company:
Tech Mahindra is a leading Indian multinational IT offerings and consulting organisation, set up in 1986 as a joint challenge amongst Mahindra & Mahindra and British Telecom. Headquartered in Pune, it operates in over 90 nations, supplying services in digital transformation, consulting, and industrial company re-engineering. With a group of workers of over 138,000 employees as of March 2024, Tech Mahindra serves diverse industries, which include telecommunications, BFSI, healthcare, and manufacturing. The corporation is a part of the Mahindra Group and is publicly listed at the BSE and NSE. Tech Mahindra emphasizes innovation and agility, aiming to assist customers scale at speed through modern-day virtual answers.
Tech Mahindra Walk-in Recruitment in Mumbai Job Description:
The UK Voice Process (Customer Support) position at Tech Mahindra entails managing inbound and outbound calls to help UK-primarily based clients with inquiries related to merchandise, services, billing, and technical troubles. Key duties encompass resolving purchaser concerns directly, retaining accurate information of interactions, and ensuring high stages of customer pleasure. Candidates must own wonderful verbal communication abilties, a consumer-centric mindset, and the capacity to work in shifts aligned with UK commercial enterprise hours. Proficiency in CRM tools and simple pc programs is advantageous. This position offers an opportunity to paintings in a dynamic environment, imparting first-rate guide to worldwide clients.
Key Responsibilities of a UK Voice Process (Customer Support) Role:
The UK Voice Process (Customer Support) function at Tech Mahindra entails direct interaction with customers based totally within the United Kingdom, generally via inbound voice calls. This function demands a high level of professionalism, empathy, and problem-fixing talents. Candidates attending the Tech Mahindra Walk-in Interview for this role are predicted to fulfill more than a few obligations that make sure a continuing and pleasant customer support enjoy.
1. Handling Inbound Customer Calls: The number one duty of the position is to get hold of and respond to inbound calls from customers primarily based inside the UK. These calls may relate to various issues consisting of account queries, services or products information, complaints, or technical support. Candidates are expected to reply to calls right away, maintain a courteous tone, and show lively listening talents to understand the clients’ issues thoroughly.
2. Addressing and Resolving Complaints: Handling customer lawsuits is a important factor of this role. Candidates ought to showcase empathy and patience whilst managing frustrated or disappointed customers. The intention is to clear up proceedings efficaciously inside the corporation’s coverage framework, imparting possible solutions that ensure client satisfaction and loyalty.
3. Documentation and Data Entry: Every interaction with a consumer ought to be documented as it should be. Candidates are expected to replace internal systems with detailed notes about the consumer query, the recommendation given, and the very last decision. This helps in keeping facts for destiny reference, improving group collaboration, and ensuring transparency across departments.
4. Cross-Department Collaboration: Some purchaser queries may also require similar help or escalation to different departments together with technical aid, billing, or management. In such instances, candidates should coordinate with the ideal teams to make certain timely and correct resolution of complicated problems. Effective collaboration guarantees that clients obtain the best possible.
5. Adherence to Call Protocols and Guidelines: The position requires strict compliance with well-known call protocols and quality warranty guidelines. Candidates must follow scripts and organisation-approved procedures to keep consistency in patron communication and ensure statistics privacy and regulatory compliance, in particular, given the global scope of the position.
6. Achieving Performance Metrics: Employees in this function are predicted to satisfy precise performance targets called Key Performance Indicators (KPIs). These typically encompass metrics inclusive of common call dealing with time, first call resolution charge, and customer delight (CSAT) rankings. The regular success of those KPIs reflects performance, customer support, and technique adherence.
Skills Required for UK Voice Process (Customer Support) Role:
To succeed in a purchaser-going through position like the UK Voice Process at Tech Mahindra, applicants must convey a various set of abilities that balance communique, empathy, hassle-fixing, and technical skillability. Below are the middle abilities that Tech Mahindra appears for in ability candidates:
1. Excellent Communication Skills: One of the most critical capabilities for a voice procedure function is the ability to communicate truly and efficaciously. Candidates need to show fluency in English with the ability to speak with an impartial or UK-friendly accessory. The tone of voice ought to be professional but friendly, with the capability to modify vocabulary and style relying on the customer’s history and degree of know-how. This talent ensures that clients feel heard and understood during every interplay.
2. Customer-Centric Attitude: A hit customer service agent has to region the purchaser on the middle of each verbal exchange. This involves displaying empathy, persistence, and a true willingness to help. Instead of rushing through calls, sellers ought to be conscious on resolving patron troubles thoroughly and ensuring a positive patron revel in. A helpful and proactive technique fosters consumer belief and pleasure.
3. Active Listening Skills: Effective customer service begins with listening. Agents should pay near attention to what the patron is pronouncing, which includes tone and non-verbal cues over the phone. This helps in identifying the foundation reason of the problem and responding as it should be. Interrupting or misinterpreting clients can lead to dissatisfaction and unresolved troubles.
4. Strong Problem-Solving Abilities: Not every patron name follows a script. Sometimes, the situation calls for important questioning and innovative answers. Candidates should be capable of quickly investigating troubles, apprehending the purchaser’s issue, and providing solutions inside the organization’s hints. The ability to think on your feet while staying calm under pressure is vital.
5. Time Management and Multitasking: Working in a high-volume name middle environment calls for efficiency. Agents want to manipulate their time successfully, making sure they take care of each name very well, however, also swiftly. In addition, they may want to juggle multiple obligations, which include navigating software programs, taking notes, and referring to corporation policies—all whilst attracting the client.
6. Computer Literacy: As a voice method role regularly involves using patron relationship management (CRM) gear and inner databases, applicants must be cushty with computer systems. Basic typing capabilities, familiarity with e-mail systems, and the capability to learn new software quick are key technical skills required for the position.
7. Teamwork and Collaboration: Customer provider is a crew effort. While maximum calls are treated in my view, achievement depends on coordination with teammates and different departments. Candidates have to be open to remarks and percentage information and make contributions to the crew’s dreams and performance.
Educational Qualification:
Tech Mahindra is opening its doorways to a wide expertise pool, offering this opportunity to candidates with varying educational backgrounds. For this particular UK Voice Process (CS) role:
- Minimum Qualification: No commencement required.
- Preferred Qualification: Undergraduate degree (optionally available).
- Experience Required: 2 to 7 years in Customer Service (Voice Process) desired.
This makes the Tech Mahindra Walk in Interview a unique opportunity for even non-graduates with relevant experience to land a well-paying function.
Tips to Crack the Tech Mahindra Walk in Interview:
If you’re attending the Tech Mahindra Walk-in Recruitment in Mumbai, keep the following guidelines in mind:
- Dress smartly: Business casuals or formal apparel will create an awesome first impact.
- Carry Essentials: Resume (Multiple Copies), authorities ID, and enjoy certificate if any.
- Prepare Answers: Practice fundamental customer service questions and situational answers.
- Stay Confident: Speak genuinely and remain composed under pressure.
Top five Benefits at Tech Mahindra:
Tech Mahindra offers its personnel a comprehensive range of blessings designed to foster a healthy paintings- lifestyles balance, assist personal and professional growth, and ensure economic balance. Here are the pinnacle five advantages employees experience at Tech Mahindra:
- Competitive Salary and Performance-Based Bonuses: Tech Mahindra affords an aggressive salary alongside performance-based incentives. This ensures that employees are rewarded for their contributions and may grow in step with the organisation’s success.
- Health and Wellness Programs: The enterprise offers robust health insurance, together with scientific, dental, and vision coverage. Employees additionally have get entry to to well being programs, which sell mental and physical health thru numerous projects and sources.
- Professional Development Opportunities: Tech Mahindra invests in worker increase by way of offering possibilities for continuous gaining knowledge of and skill improvement. The organisation offers education packages, certifications, and workshops to help employees advance in their careers.
- Employee Assistance Programs (EAP): Tech Mahindra supports its employees with private counseling offerings for non-public and expert demanding situations. The EAP ensures that employees have the sources had to preserve intellectual nicely-being.
- Flexible Work Environment: Recognizing the significance of work- life balance, Tech Mahindra offers bendy operating hours and hybrid paintings options. This allows employees to balance their non-public and professional commitments whilst contributing efficiently to the company.
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