Airtel Careers for Graduates: Airtel is hiring dynamic and customer-focused individuals for the role of Voice Account Manager in Pune. This function entails handling purchaser bills, handling voice manner operations, ensuring customer satisfaction, and riding commercial enterprise boom through terrific communication abilties. Graduates with strong interpersonal skills and an ardour for sales and service are endorsed to use. Join one in each of India’s main telecom corporations and take the following step for your profession with interesting increase opportunities and supportive work surroundings.
- Job Description: Airtel Careers for Graduates
- Position: Voice Account Manager
- Company: Airtel
- Salary: Not Disclosed
- Location: Pune
- Qualification: Any Graduate
About Company:
Airtel, officially called Bharti Airtel, is, without a doubt, one of India’s largest telecommunications companies, providing a massive range of services that incorporate cellular, broadband, digital TV, and enterprise company answers. Established in 1995, Airtel operates in over 18 international locations across Asia and Africa, imparting revolutionary and low-price telecom offerings. The employer is thought for its strong customer focus, modern-day generation, and great community coverage. Airtel continues to steer the enterprise with its dedication to virtual transformation, imparting excessive-pace net, seamless connectivity, and patron-centric solutions, making it a relied on preference for hundreds of thousands of customers global.
Airtel Careers for Graduates Job Description:
The Voice Account Manager is liable for coping with patron payments within the voice way region, ensuring easy and inexperienced conversation between the organisation and customers. This function entails dealing with customer inquiries, resolving troubles, and ensuring a high degree of purchaser pride. The supervisor will oversee daily operations, pressure profits goals, and collaborate with bypass-practical teams to deliver tailor-made solutions. Strong verbal exchange, management, and problem-fixing abilities are crucial at the facet of a consumer-centric technique. The Voice Account Manager performs a vital position in enhancing client relationships, improving service shipping, and contributing to enterprise boom in the commercial enterprise company.
Key Responsibilities of a Voice Account Manager:
As a Voice Account Manager at Airtel, the characteristic is multifaceted, specializing in building and preserving robust consumer relationships, riding sales, ensuring operational excellence, and staying ahead in a competitive market. The central duties of this function can be widely classified into attention manipulation, sales and sales generation, purchaser engagement, operational performance, and marketplace evaluation.
1. Account Management: One of the primary duties is managing a portfolio of voice commercial company customers. The Voice Account Manager ought to ensure the easy and inexperienced managing of those payments, developing sturdy, prolonged-term relationships with key stakeholders. Regular conferences with clients are important to record their business organization wishes, demanding situations, and dreams. The supervisor must act as the primary contact for customers, presenting updates, addressing concerns, and ensuring their necessities are met. By nurturing the one-on-one relationships, the account supervisor ensures that customers stay glad and constant to Airtel’s services.
2. Sales and Revenue Generation: A huge issue of the function involves riding profits and achieving sales objectives. This is performed with the aid of upselling and cross-selling Airtel’s voice products to present customers. The Voice Account Manager works carefully with the pre-earnings and technical teams to lay out and advocate tailor-made answers that meet clients’ precise wishes. Additionally, monitoring, analyzing, and reporting sales average performance is crucial to information the effectiveness of earnings techniques and identifying opportunities for boom. This non-stop cognizance on sales generation guarantees that the industrial organisation stays profitable and competitive.
3. Customer Engagement: Maintaining high levels of patron delight is at the coronary heart of the Voice Account Manager’s feature. This includes addressing and resolving client issues in a timely and green manner. The supervisor needs to be proactive in conversation, looking for potential demanding situations and ensuring that clients are knowledgeable about the content material they’re receiving. By being responsive and attentive to purchaser desires, the Voice Account Manager helps to foster prolonged-lasting relationships and prevent purchaser churn.
4. Operational Efficiency: The Voice Account Manager additionally performs a critical feature in coordinating with inner groups for service provisioning and delivery. Ensuring that the offerings promised to clients are added on time and as according to expectancies is a key part of the pastime. The supervisor ought to display submit-sales implementation and manual sports to make sure easy operations. In addition, ensuring that all methods study employer requirements and SLAs (Service Level Agreements) is critical for maintaining carrier remarkable and operational overall performance.
5. Market Analysis: Staying up to date with enterprise traits and know-how competitor activities is vital for the Voice Account Manager to remain competitive. The manager need to offer valuable market remarks to the product improvement crew, supporting them live aligned with the extremely-current patron needs and market dynamics. By being proactive in gathering and studying market facts, the Voice Account Manager can offer insights that make a contribution to enhancing Airtel’s voice answers and provider offerings.
Skills Required for the Role of Voice Account Manager:
To be successful as a Voice Account Manager at Airtel, applicants ought to possess a severa set of competencies that blend technical expertise, communique abilities, income acumen, and a customer-centric attitude. This multifaceted characteristic needs a well-rounded man or woman who can successfully navigate patron interactions, pressure income, and manipulate the operational factors of voice services. Below are the important competencies for fulfillment in this feature:
1. Communication Skills: Strong verbal exchange skills are important for a Voice Account Manager since the function requires common interaction with clients, internal groups, and stakeholders. The potential to speak complicated information truly and concisely, both verbally and in writing, is crucial. Effective communication permits the assembly of beliefs with clients and ensures that their goals are understood and met. Additionally, presentation and negotiation abilties are essential for discussing proposals, showcasing services, and securing gives. The ability to articulate thoughts compellingly is vital for both pre-sales and submit-income activities.
2. Customer-Centric Attitude: A patron-first mindset is vital to the characteristic of a Voice Account Manager. Prioritizing customer desires and pleasure guarantees that the employer’s services align with client expectancies, fostering prolonged-time period relationships. This requires not only the capacity to pay attention and empathize with clients but also the information to control those relationships efficiently. Experience in consumer dealing with and dating management is essential, as it permits the manager to anticipate troubles, solve problems right away, and make certain a continuing consumer revel in.
3. Sales Acumen: Strong profit competencies are essential for driving corporate growth in this function. The Voice Account Manager must be able to select out enterprise possibilities within present money owed, upsell, and move-sell Airtel’s voice offerings. Being intention-pushed and outcomes-oriented is important, as this role requires assembling precise sales and income desires. A successful Voice Account Manager needs to be capable of constructing compelling earnings techniques, interacting in consultative selling, and closing offers that benefit the client and the organisation.
4. Technical Understanding: While the Voice Account Manager doesn’t need to be a professional in telecom technology, a fundamental understanding of telecom products and services—in particular, voice offerings—is crucial. This knowledge allows the supervisor to efficiently talk with customers about carrier services, troubleshoot problems, and endorse answers that align with clients’ needs. Comfort with CRM devices and statistics evaluation software programs is also vital, as the ones gear help the manager tune client interactions, display income overall performance, and make statistics-pushed selections.
5. Problem-Solving Skills: The functionality to anticipate critically and remedy patron troubles effectively is a few different key talent for a Voice Account Manager. Proactive hassle-solving permits one to cope with concerns earlier than they become worse, enhancing consumer pride and stopping churn. A supervisor with sturdy hassle-solving abilties can quickly discover the root cause of problems, propose actionable answers, and ensure that customers’ needs are met in a well-timed manner.
Qualifications Required:
Educational Background:
- A bachelor’s degree in any area is obligatory.
- While the job is open to all graduates, human beings with degrees in Business Administration, Communications, Marketing, or Engineering can also have an aspect.
Experience:
- 2 to 7 years of applicable revel in account management, client servicing, or telecom income.
- Fresh graduates with wonderful communique and interpersonal skills can also be considered for junior roles or beneath mentorship.
Certifications (non-obligatory but useful):
- Sales and CRM certifications (e.g., Salesforce, HubSpot)
- Telecom-particular education or certifications
How to Apply for Airtel Jobs in Pune?
Interested candidates can study through the professional Airtel careers internet site or undertaking portals like Naukri, LinkedIn, and Indeed. Here’s a step-by-step guide:
Steps:
- Visit careers. Airtel. In
- Search for “Voice Account Manager” in Pune
- Click on the project listing and assess the data
- Upload your resume and fill in the required records
- Submit your software program and set up for an HR verbal exchange
Make sure your resume highlights relevant abilties and enjoy. A tailor-made cover letter that suggests your hobby in Airtel Careers for Graduates will enhance your possibilities.
Top 5 Benefits at Airtel:
- Competitive Salary and Incentives: Airtel gives a competitive income package deal that is consistent with business enterprise requirements, making sure that employees are rewarded for his or her talents and contributions. Additionally, overall performance-based totally incentives and bonuses are available, permitting employees to earn greater primarily based on their achievements and goals.
- Comprehensive Health and Wellness Benefits: Airtel prioritizes the fitness and well-being of its personnel. The business company affords clinical medical insurance coverage for personnel and their families, which include scientific, dental, and imaginative and prescient advantages. Wellness applications, intellectual health assist, and get right of entry to to fitness facilities are also to be had to promote everyday properly-being.
- Career Growth and Development: Airtel is devoted to the expert growth of its personnel. The enterprise gives diverse getting to know and development possibilities, which includes schooling programs, leadership improvement duties, and entry to worldwide corporation information. Employees are endorsed to develop inside the organization, with opportunities for internal mobility and promotions.
- Work-Life Balance: Airtel fosters bendy paintings surroundings, promoting a wholesome work- lifestyle balance. Employees have get proper of entry to to bendy running hours and the possibility of some distance off paintings, making it much less complicated to control private commitments alongside expert duties.
- Employee Recognition and Rewards: Airtel acknowledges and appreciates the difficult artwork and achievements of its employees. The corporation has numerous recognition programs in the region, which incorporate awards for brilliant typical overall performance and lengthy-carrier milestones. This allows inspired personnel and ensures they feel valued and favored.
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