Zomato is an Indian food delivery and restaurant discovery platform that started in 2008 by Deepinder Goyal and Pankaj Chaddha. The company with its head office in Gurugram, Haryana has gone global of late with its services in several countries thereby establishing face to face contact with millions of customers and restaurants. Zomato has evolved over the years from being just a restaurant review website into a global food-tech platform providing services such as online food delivery, table bookings, dining-out voucher programs, and Zomato Gold memberships.
Highlights
- Positions :- Zomato Support Executive Jobs
- Company :- Zomato
- Experience :- 2 – 3 Years
- Qualifications :- Any Graduation
- Location :- Bengaluru
- Salary :- Not Disclosed
- Employment Type :- Full Time Permanent
About Company
Thanks to its user-friendly mobile app and website, Zomato has revolutionized the way that people look for and order food. Not only is the company very popular with the customers, but it’s also an attractive place to work for job seekers. With its lively work culture, dynamic pace of business, and concentration on innovation, Zomato extends very good opportunities to freshers and also to those who are already in the profession. One such instance is the position of a Support Executive which is the main pillar of customer satisfaction and smooth running of the organization.
Job Description
To be a Support Executive at Zomato means to be a helper of the customers, the restaurant partners, and the delivery executives by taking care of their questions, complaints, and requests. Support Executives are usually the first line of contact, a place where quick and effective solutions are ensured.
Some important features of the work are:
- Dealing with customer queries through any of the following methods – phone, email, or live chat.
- Delivering partners the required support in case of troubles with the order.
- Collaborating with restaurants for updates of the orders as well as cancellations.
- Keeping the records of the customer interactions accurate and up-to-date.
- Offering ideas for improving customer service methods.
Benefits
To mention some of the many benefits one can get by working as a Support Executive at Zomato:
1. Competitive Salary: Great entry-level pay packages for freshers.
2. Performance Incentives: More bonuses on top of the salary when you meet the targets and KPIs.
3. Career Growth: Ranging from lower level positions to senior roles of customer service, operations, or management, the journey is yours.
4. Training & Development: The first day at work is always special, and the company makes sure it is enjoyable and informative with the onboarding session, soft skills training.
5. Flexibility with Work Environment: Some positions may be allowed hybrid or remote working options.
6. Employee Discounts: The Zomato membership is loaded with benefits and employees get it at special low rates.
7. Workplace with Diversity and Inclusion: Work in a diversely populated and lively environment.
8. Time for Work and Time for Life: Rotational shifts and policies created to support employees.
Key Responsibilities
Here are some responsibilities that a Support Executive at Zomato may have:
- Customer Interaction:Handling customer queries about orders, refunds, payments, and delays.
- Delivery Partner Assistance: Giving technology support to delivery executives facing app-related or order-related issues.
- Restaurant Coordination: The go-between role with partner restaurants for order modifications, cancellations, or feedback.
- Problem Solving: Customer, delivery partner, and restaurant conflicts are resolved.
- Escalation Management: Forwarding unresolved issues to higher-level teams.
- Data Management: System entries of customer interactions are done with accurate details.
- Quality Standards: Being a standardizer of service levels that are expected by the company.
- Team Collaboration : Departmental works like operations, logistics, and product teams are done together.
Eligibility Criteria
In order to be eligible for a Support Executive job at Zomato, a candidate must satisfy the following requirements:
Educational Qualification:
- Minimum requirement: 12th pass or a graduate degree of any course.
- Freshers and recent graduates are encouraged to apply.
Skills Required:
- Strong communication skills (Hindi and English; knowledge of regional languages is an added advantage).
- The ability to solve the problem and to settle the conflict.
- Basic computer skills (MS Office, internet usage).
- Customer centric with the virtues of patience and empathy.
- Capability to work in rotational shifts and also on weekends and holidays.
Experience:
- If you have had the chance to work in a customer service or BPO environment then it is great, but if not then don’t worry, Zomato will train you.
Other Requirements:
- Being able to multitask and work well under pressure.
- Good listening skills to understand customer concerns.
- Being enthusiastic to work in fast-paced and quick-changing environments.
FAQs About Zomato Support Executive Jobs
1. Does Zomato hire freshers for Support Executive roles?
Yes, Zomato takes on freshers as well as experienced candidates for customer support positions.
2. What is the salary package for Support Executives?
The average salary is between ₹2.5 LPA to ₹4 LPA and there is also a possibility of getting incentives based on performance.
3. What is the selection process?
The process normally involves submitting an online application, doing a phone or video interview, and then an HR chat.
4. Is prior experience required for this role?
New graduates can also apply. However, it would be better if you already have customer service or BPO experience.
5. Where are these jobs located?
The majority of the support positions are held in Zomato’s offices in major cities such as Gurugram, Bangalore, and Hyderabad. Some of the support positions can be done remotely.
6. Are rotational shifts mandatory?
Yes, since Zomato operates 24/7, support executives are expected to work in rotational shifts.
Conclusion
A Zomato is an excellent opportunity for freshers and graduates to begin their career in the customer service and food-tech industry. With competitive salaries, growth opportunities, and exposure to real-world problem solving, this role builds a strong foundation for future career advancement.
Zomato’s dynamic and inclusive work environment ensures employees learn new skills while contributing to the company’s mission of better food for more people. For candidates with strong communication skills, patience, and a customer-first mindset, the Support Executive role is a promising starting point.
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