Wipro Jobs For Freshers Graduates for Customer Service Representative roles in Noida and Gurugram. Open to BA, B.Com, BBA, BCA, and B.Sc graduates (apart from Computer Science), these full-time, workplace-based roles contain managing UK-primarily based worldwide voice manner assist. Freshers with tremendous English conversation abilities are welcome. Candidates will undergo a choice method that includes written, voice, and managerial checks. This is an interesting possibility to begin your career with a worldwide IT chief. Immediate joiners are favored. Interested candidates can send their CVs to
- Role: Customer Service Representative
- Location: Noida, Gurugram
- Salary: Not Disclosed
- Experience: 0 – 4 years
- Job Type: Full Time
About Wipro:
Wipro Limited is a leading global information technology consulting and business systems services enterprise founded in India. Established in 1945, Wipro serves customers throughout six continents, providing revolutionary answers in IT offerings, virtual approach, cloud computing, cybersecurity, and more. Known for its sturdy willpower to sustainability and company ethics, Wipro leverages its deep generation know-how and numerous personnel to help companies navigate their digital transformation trips correctly journeysesponsibly.
Wipro Jobs For Freshers Job Overview:
Wipro is hiring lively and customer-focused people for the position of Customer Service Representative to help its International Voice Process. This characteristic is good for individuals with robust communication skills, a client-first attitude, and the ability to control notable service shipping in a fast-paced environment. Candidates might be coping with inbound calls from UK-primarily based absolutely clients, resolving queries, and ensuring customer pleasure.
Wipro Jobs For Freshers Key Responsibilities:
- Inbound Call Handling: Respond to incoming queries from UK-based clients expertly.
- Query Resolution: Understand patron issues, provide correct answers, and resolve unresolved problems as essential.
- Service Quality: Maintain immoderate requirements of customer service whilst assembling KPIs and issuer-stage goals.
- Process Compliance: Follow enterprise agency policies and tactics, make certain to ensure customer-specific recommendations.
- Reporting: Maintain centered informaa centralizedclient interactions, generate scheduled and ad-hoc reports as required.
- Audit & Escalation Support: Participate in the inner/external handling of escalations.
- Feedback & Improvement: Provide feedback on normal troubles and participate in identifying approach development possibilities.
- Team Collaboration: Work carefully with team contributors and managers to make certain steaensurert.
Wipro Jobs For Freshers Eligibility Criteria:
- Education: Graduation in any non-technical area (BA, B.Com, BBA, BCA, B.Sc).
- (Excluding Computer Science, Engineering & MBA)
- Experience: 0 to 4 years of experience in a customer support role (Inbound International Voice Process desired).
- Language Proficiency: English proficiency at C1 Level (Read, Write, Speak).
- Computer Skills: Basic know-how of MS Office (Excel favored).
- Additional Skills: Strong interpersonal and communication skills, potential to work under pressure and meet cut-off dates.
Desirable Skills & Attributes:
- Experience inside the insurance or financial services agency is a plus.
- An analytical and problem-solving thought set.
- Ability to work within a decision-making framework.
- Process-oriented with an interest in time.
- Willingness to conform to extraordinary purchaser teams and evolving roles.
Wipro Jobs For Freshers Soft Skills:
- Neutral A Accent: Clear and independent English accent is important.
- Empathy & Patience: Ability to understand and resolve customer worries lightly.
- Accountability: Take possession of assigned duties and energy them to completion.
- Team Player: Work collaboratively in a collection environment.
Work Conditions:
- Flexibility to paintings in rotational UK shifts (together with late evenings and nighA one-waye-way transport facility is available for personnel.
- Must be open to extended painting hours for the duration of peak employer intervals.
- Should be open to operating throughout different purchaser organizations in the organization’s desires.
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