Tech Mahindra Remote Jobs in India: Tech Mahindra is currently hiring remote Business Analysts across India. The role includes accumulating and analyzing requirements, taking part with stakeholders, and making sure undertaking deliverables align with business goals. Candidates have to have 4-9 years of Experience.
- Job Description: Tech Mahindra Remote Jobs in India
- Company: Tech Mahindra
- Salary: Not Disclosed
- Location: Hyderabad, Chennai, Bengaluru (Remote)
- Qualification: Any Graduate
About Company:
Tech Mahindra is a prime multinational generation employer, part of the Mahindra Group, that specializes in IT services and consulting. Headquartered in Pune, India, it operates in over 90 international places, providing solutions in virtual transformation, AI, cloud computing, cybersecurity, and telecommunications. With a robust presence in industries like healthcare, BFSI, retail, and manufacturing, Tech Mahindra is an idea for innovation-pushed offerings. The business enterprise emphasizes sustainability and worker-centric rules, fostering several employees of over a hundred fifty,000 professionals. Recognized for its excellence in IT services, Tech Mahindra collaborates with worldwide organizations to decorate company overall performance via current generation and consumer-centric answers.
Tech Mahindra Remote Jobs in India Job Description:
The Business Analyst at Tech Mahindra is a contractual function for six months, with a functionality extension primarily based on universal performance. The candidate will acquire and take a look at business requirements, act as a liaison among stakeholders and technical businesses, and optimize Contact Center as a Service (CCaaS) solutions. Responsibilities include manner mapping, documentation, answer implementation, and non-stop improvement to beautify consumer engagement. Strong analytical, conversation and hassle-fixing capabilities are crucial, at the aspect of reveling in contact center operations, cloud-primarily based solutions, and way documentation. The position calls for dealing with obligations correctly, figuring out automation possibilities, and making sure seamless workflow upgrades inside the contact middle surroundings.
Key Responsibilities:
1. Requirement Gathering and Analysis: The Business Analyst will play a vital role in the knowledge of business desires by enticing with key stakeholders across distinctive departments. This includes conducting interviews, facilitating workshops, and dispensing surveys to collect complete necessities. The candidate needs to analyze the gathered facts and translate business needs into unique practical specifications. These specs will function a basis for designing effective solutions. Additionally, the analyst should record business policies, constraints, and key performance indicators to ensure readability for both technical teams and selection-makers.
2. Process Mapping and Optimization: A sizable element of this position involves mapping present touch center tactics, including workflows related to inbound and outbound calls, live chat interactions, and e mail communications. The analyst will create designated manner flow diagrams and use instances to offer clear know-how of current operations. By evaluating existing workflows, the analyst will identify inefficiencies and advocate enhancements. Furthermore, they may check the integration of Contact Center as a Service (CCaaS) solutions, aiming to enhance consumer engagement, streamline communique channels, and ensure a continuing customer experience.
3. Stakeholder Communication and Collaboration: Effective verbal exchange is important for making sure undertaking achievement. The Business Analyst will act as a bridge among commercial enterprise stakeholders, along with customer support teams and leadership, and the technical teams accountable for implementing solutions. By keeping obvious and non-stop verbal exchanges, the analyst ensures that each enterprise’s wishes and technical constraints are well understood. This includes accomplishing conferences, imparting findings, and addressing concerns to align all events on undertaking desires and deliverables.
4. Solution Implementation: The Business Analyst will collaborate with IT teams and builders to put in force CCaaS answers that decorate customer service performance. They will paintings closely with answer architects and software engineers to ensure that the developed features align with enterprise necessities. The analyst will also aid the testing phase by way of validating gadget functionalities, carrying out consumer attractiveness testing (UAT), and making sure that the very last product meets enterprise expectations. Additionally, they will assist in documenting implementation approaches and education substances for customers.
5. Continuous Improvement: To foster operational excellence, the Business Analyst will continuously examine and refine customer service procedures. They will pick out automation opportunities that reduce guide effort and enhance reaction times. Enhancing self-provider talents, together with AI-powered chatbots and interactive voice reaction (IVR) structures, maybe a key consciousness. The intention is to optimize client interactions, enhance pride degrees, and force typical efficiency in the contact center surroundings.
Required Skills for the Business Analyst Role at Tech Mahindra:
To be successful in the Business Analyst role, candidates must possess a combination of analytical, technical, and conversational skills. Below is a detailed breakdown of the important thing skills required for this function:
1. Analytical Skills: A Business Analyst ought to have sturdy analytical capabilities to evaluate complex business techniques and extract meaningful insights. This includes the capacity to interpret facts, become aware of developments, and advocate powerful answers. The candidate needs to be proficient in conducting gap analyses and danger assessments to optimize enterprise performance. Additionally, they must be capable of verifying key performance indicators (KPIs) and translating findings into actionable suggestions for technique development.
2. Communication Skills: Effective verbal exchange is crucial for enticing stakeholders at all ranges of the agency. The candidate must have strong verbal and written communique talents to facilitate discussions, behavior stakeholder interviews, and report enterprise necessities. They have to be capable of presenting technical data clearly and concisely, making sure seamless collaboration among commercial enterprise teams and IT experts. The potential to prepare properly structured reports, enterprise cases, and shows is also important for fulfillment on this role.
3. Technical Understanding: The ideal candidate needs to have an essential understanding of Contact Center as a Service (CCaaS) systems and cloud-based total customer service solutions. Familiarity with interactive voice response (IVR) systems, body of workers control equipment, and omnichannel communication structures is a plus. Experience working with CRM systems, API integrations, and cloud technologies will help facilitate easy implementation and optimization of touch middle solutions.
4. Process Documentation: A key responsibility of the Business Analyst is to create targeted manner documentation, such as business technique models, use cases, and drift diagrams. The candidate need to be proficient in gear along with Microsoft Visio, Lucidchart, or other technique mapping software to illustrate workflows. Clear documentation guarantees that business and technical teams have a shared knowledge of gadget necessities and operational techniques.
5. Problem-Solving Skills: The Business Analyst must possess strong problem-solving skills to discover inefficiencies in customer support workflows. They must be capable of assessing contemporary approaches, picking out ache factors, and suggesting enhancements that enhance performance and customer delight. The capacity to suppose critically and broaden innovative answers is vital in optimizing touch middle operations.
6. Project Management Skills: Managing more than one obligation and making sure well-timed undertaking transport is essential for this position. The candidate must have enjoyed project management, cut-off date monitoring, and coordinating among move-purposeful teams. Knowledge of Agile and Scrum methodologies, at the side of familiarity with venture management gear like Jira or Trello, is useful for overseeing undertaking development.
7. Experience in Contact Center Solutions: A thorough know-how of touch center operations, which include inbound and outbound name handling, live chat assistance, and e-mail interactions, is incredibly proper. The candidate have to be familiar with purchaser engagement techniques, high-quality guarantee practices, and automation opportunities that beautify the overall performance of contact centers.
Qualifications:
- Educational Requirements: Any graduate (Bachelor’s degree in Business Administration, IT, or related fields preferred).
- Experience: 4-9 years of experience in business analysis, preferably in IT services or consulting industries.
- Additional Certifications: Certifications like CBAP (Certified Business Analysis Professional) or Agile Business Analyst certification might be an advantage.
How to Apply for Tech Mahindra Remote Job Openings:
Steps to Apply:
- Visit Tech Mahindra’s Career Page: Check for far-off task listings below the Business Analyst class.
- Submit Your Resume: Ensure your resume highlights your relevant experience, skills, and qualifications.
- Prepare for the Interview: Be equipped to discuss your preceding projects, and revel in CCaaS platforms, and procedure optimization techniques.
- Follow Up: Keep track of your application status and comply with up through e-mail if vital.
Why Choose Tech Mahindra for Remote Jobs?
Tech Mahindra is a reputed worldwide generation provider company, offering solutions across various industries. The corporation makes a specialty of innovation, digital transformation, and far-flung work flexibility, making it an appealing alternative for specialists in search of far-off employment.
Benefits of Working Remotely at Tech Mahindra:
- Flexible Work Environment: Employees can paint from the consolation of their homes without commuting hassles.
- Competitive Salary and Perks: Tech Mahindra gives aggressive salaries in conjunction with blessings like health insurance, overall performance bonuses, and mastering opportunities.
- Diverse Career Growth Opportunities: The organization encourages employees to upskill and take on new demanding situations.
- Work-Life Balance: Remote work alternatives provide experts with better work-life stability and productivity.
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