Tech Mahindra Job Opportunities for Freshers: Tech Mahindra is hiring for the International Voice Process position, supplying an interesting possibility for people with sturdy communication abilities. This position consists of handling purchaser queries and providing aid to worldwide customers. Candidates need to be fluent in English, have good trouble-solving skills, and be snug running in rotational shifts. Freshers and experienced experts are welcome to use it. Join a dynamic team, gain international exposure, and construct a worthwhile career within the BPO place with one of India’s main IT and commercial company service agencies.
- Job Description: Tech Mahindra Job Opportunities for Freshers
- Position: International Voice Process
- Company: Tech Mahindra
- Salary: 3-5 Lacs P.A.
- Location: Pune
- Qualification: Any Graduate
- Experience: 0-5 years
About Company:
Tech Mahindra is a first-rate worldwide IT and agency technique outsourcing organization, a part of the Mahindra Group. Headquartered in Pune, India, it provides current and client-centric digital answers to agencies in numerous industries, which include telecom, banking, healthcare, production, and retail. With a presence in over ninety countries and a team of workers of extra than a hundred and fifty,000 specialists, Tech Mahindra is understood for its understanding of digital transformation, cloud computing, synthetic intelligence, and cybersecurity. The employer is dedicated to riding nice trade through the era, handing over top-notch cost to customers, and growing a sustainable destiny through innovation and responsible commercial employer practices.
Tech Mahindra Job Opportunities for Freshers Job Description:
An International Voice Process involves handling customer support, manual, or earnings requires customers primarily based in foreign markets consisting of the United States, UK, Australia, or other English-speaking international places. Professionals on this feature engage right away with customers over the cellphone to remedy queries, offer help, and make certain consumer pleasure. Strong verbal communication talents in English, active listening, problem-solving competencies, and a purchaser-centric technique are vital. The venture often calls for strolling in rotational shifts to align with international time zones. It gives extremely good exposure to worldwide requirements, conversation abilities enhancement, and profession boom within the BPO and customer service industry.
Key Responsibilities of an International Voice Process Executive:
An International Voice Process position broadly involves handling customer service operations over the telephone for clients primarily based in wonderful international locations. The following are the key duties that outline this role:
1. Handling Inbound and Outbound International Calls: The center obligation of worldwide voice technique authorities is to control each inbound and outbound calls from customers placed in remarkable time zones at some point of the globe. This includes answering queries, supplying services or product-related statistics, and assisting clients in resolving issues. Outbound calls can also additionally encompass follow-ups, surveys, or promotional conversation.
2. Prompt and Professional Query Resolution: Providing properly timed and powerful solutions to consumer problems is a pinnacle precedence. Executives have to pay attention attentively, understand the concern, and supply accurate responses or troubleshooting steps. Professionalism is key, in particular whilst managing tough or pissed off customers.
3. Maintaining Call Quality Standards: Companies have precise requirements and speak to protocols that want to be strictly found. This includes adhering to name scripts, using appropriate language and tone, and following defined techniques. Regular name audits are performed to ensure compliance.
4. Delivering Accurate and Complete Information: Executives are expected to provide clients with correct, precise, and updated information. Misinformation or indistinct responses can cause dissatisfaction and loss of recollection. Hence, staying properly knowledgeable about organization products, offerings, guidelines, and updates is crucial.
5. Escalating Complex Issues: When an issue cannot be resolved on the government level, it needs to be escalated to the proper internal departments together with technical assist, billing, or control. Proper documentation and clean communication at some stage in escalations ensure a easy choice manner.
6. Documentation and Call Logging: Each interplay must be efficaciously documented in the corporation’s CRM or call control device. This includes customer information, nature of the call, movements taken, and any follow-up required. Good documentation allows in monitoring problems and guarantees continuity in customer support.
7. Maintaining a Positive Attitude: Maintaining a courteous, empathetic, and expert demeanor is important, even in excessive-strain situations. A notable attitude lets in in building rapport with clients and complements the overall consumer enjoy.
8. Achieving Performance Targets: Executives are expected to fulfill character and institution-primarily based completely standard performance metrics, together with Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction Score (CSAT), and adherence to the timetable. Regular remarks and schooling help in universal overall performance improvement.
Skills Required for an International Voice Process Role:
One of the standout features of Tech Mahindra’s manner opportunities in Pune, specially in International Voice Process roles, is their interest on hiring people based on ability and trainability, rather than absolutely on instructional qualifications or technical backgrounds. While formal enjoy may be a bonus, it’s the gentle abilities and flexibility that definitely make a candidate stand out on this area.
Must-Have Skills:
- Excellent Verbal Communication in English: Clear and confident spoken English is essential because the placement includes communicating with worldwide clients. Candidates need to be able to speak fluently, pronounce phrases correctly, and articulate mind in a manner that is easy to recognize.
- Active Listening Skills: Understanding consumer issues requires energetic listening—paying complete attention to what the patron is announcing, asking clarifying questions, and responding as it ought to be. This talent facilitates figuring out issues rapidly and supplying powerful solutions.
- Graceful Handling of Complaints: Dealing with dissatisfied or aggravated clients is a not unusual a part of the task. The capability to stay calm, empathetic, and respectful whilst resolving court docket instances can flip a bad revel in into a first rate one for the purchaser.
- Strong Interpersonal Skills: Building rapport with customers over the smartphone requires a pleasant, approachable tone and strong interpersonal conversation. These skills help establish consideration and make interactions more effective.
- Willingness to Work Night Shifts and Weekends: Since that is a worldwide system, artwork hours regularly align with worldwide time zones. Flexibility and readiness to work overtime hours, weekends, or rotating shifts are critical.
- Basic Computer Knowledge: Comfort with computer systems is a must. Candidates must understand the way to navigate the internet, use number one MS Office equipment (like Word, Excel, and Outlook), and feature remarkable typing competencies for documenting interactions efficaciously.
Good-to-Have Skills:
- Prior Experience in BPO or Customer Service: While not obligatory, previous enjoyment in a similar role gives candidates an area. It indicates familiarity with call dealing with, purchaser interaction, and enterprise expectancies.
- Familiarity with CRM Tools: Knowing the way to apply client dating management (CRM) software program enables in coping with and documenting patron interactions efficiently, that is a massive plus in voice-based totally roles.
- Multilingual Abilities: Being in a position to talk multiple languages can be an delivered gain, in particular in handling customers from numerous areas or cultural backgrounds.
- Problem-Solving Skills: The capability to think critically and provide solutions rapid improves customer pride and facilitates solve troubles on the number one call.
- Ability to Work Under Pressure: Meeting desires, handling name volumes, and coping with difficult conversations require resilience and emotional intelligence.
Qualifications and Eligibility:
You don’t need a degree in computer science or engineering to land this job. One of the most attractive aspects of Tech Mahindra Job Opportunities for Freshers is the inclusive eligibility criteria.
Eligibility Criteria:
- Freshers and candidates with up to 5 years of experience can apply
- Minimum 18 years of age
- Basic verbal exchange and laptop literacy
- Graduation is not mandatory (12th pass candidates can apply)
- Willingness to work in night time shifts and rotational offs
Top 5 Benefits of Working at Tech Mahindra:
- Comprehensive Training and Skill Development: Tech Mahindra is concept for making an investment in its personnel from day one. New hires, in particular in roles like International Voice Process, undergo based training programs that cowl verbal exchange talents, product understanding, and customer service strategies. This enables freshers construct self belief and prepares them for real-time demanding situations on the method.
- Global Work Environment: Working with global clients exposes employees to global agency practices, numerous cultures, and actual worldwide consumer situations. This sort of enjoy sharpens communication competencies and gives beneficial exposure to worldwide necessities and expectancies.
- Growth and Career Advancement: Tech Mahindra promotes internal mobility and rewards overall performance. Employees who display potential can flow up the ladder into roles like team leads, running shoes, or exquisite analysts. The agency encourages non-stop gaining knowledge of and gives opportunities to upskill through inner and out-of-doors packages.
- Competitive Compensation and Incentives: In addition to a set income, Tech Mahindra gives typical overall performance-based completely incentives, night time shift allowances, and referral bonuses. High-performing personnel are frequently recognized thru awards and appreciation packages, making the work way of life every motivating and profitable.
- Employee-Friendly Policies: The organisation supports artwork-life balance with depart suggestions, bendy shift options (which vare iable), and wellbeing duties. Access to healthcare plans, employee engagement activities, and a supportive paintings tradition make it a cushty and inclusive area to work.
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