Sutherland Career Opportunities: Sutherland is a global digital transformation company specializing in process consulting, automation, and business services. With a sturdy presence in customer experience control, Sutherland offers current solutions to beautify commercial enterprise operations. The enterprise is presently hiring for its International Voice Process role, presenting an interesting paintings-from-workplace possibility. Join a dynamic crew, gain worldwide exposure, and construct a rewarding profession with competitive benefits and boom potentialities. Apply now to be a part of Sutherland!
- Job Description: Sutherland Career Opportunities
- Company: Sutherland
- Salary: Not Disclosed
- Location: Chennai
- Qualification: Graduate
- Experience: 0-3 years
About Company:
Sutherland is a worldwide virtual transformation organization that makes a specialty of business process outsourcing (BPO), patron experience management, and technology-pushed answers. Founded in 1986, Sutherland leverages AI, automation, and analytics to optimize business operations across industries together with banking, healthcare, retail, and era. With a presence in over 60 places international, the agency provides up-to-stop offerings, together with customer support, technical help, and lower back-office solutions. Sutherland is understood for its worker-centric way of life, imparting professional opportunities, talent improvement, and a dynamic work environment. By combining innovation with industry information, Sutherland enables agencies to enhance efficiency, customer pride, and standard digital transformation.
Sutherland Jobs for Freshers: Sutherland is hiring freshers for International Voice Process roles in Chennai. This is a high-quality possibility for graduates to start their careers in customer service with a reputed BPO firm. Candidates must have exquisite communique skills and be inclined to paint in nighttime rotational shifts. A free two-way cab facility is provided. Attend a stroll-in interview from Monday to Friday at Perungulathur, Chennai.
Sutherland Career Opportunities Job Description:
The International Voice Process at Sutherland entails managing patron inquiries, imparting technical guidance, and delivering amazing carriers to customers across worldwide markets. This function requires terrific English verbal exchange skills, active listening, and trouble-fixing abilities to cope with consumer concerns correctly. Candidates will engage with worldwide customers via telephone calls, ensuring spark off decision of troubles whilst preserving super carrier requirements. This is a piece-from-office opportunity, imparting expert increase, aggressive profits, and overall performance-based incentives. Ideal for individuals searching for global exposure and a worthwhile profession in customer support, this role offers training, skill enhancement, and dynamic work surroundings at Sutherland.
Key Responsibilities of an International Voice Process Executive:
Candidates selected for the International Voice Process role will play an essential function in handing over wonderful customer support through voice help. Their obligations consist of:
1. Handling Customer Queries: One of the number one obligations is to address patron inquiries in an expert and well-timed way. Agents ought to actively concentrate, apprehend customer worries, and provide accurate statistics concerning products, services, guidelines, or troubleshooting steps. Ensuring first-name resolution is a key objective to decorate customer enjoyment.
2. Problem Resolution: Employees are expected to analyze and resolve client troubles efficaciously, whether associated with technical support, billing, product inquiries, or carrier requests. This entails the usage of trouble-fixing abilties to guide customers via solutions and escalate cases when essential. Ensuring patron pleasure via empathetic and affected person communique is critical.
3. Ensuring Quality Service: Maintaining professionalism whilst interacting with customers is essential. Agents ought to adhere to the corporation’s service great standards, which include courteous verbal exchange, correct statistics transport, and right handling of tough interactions. Monitoring key overall performance indicators (KPIs) along with name dealing with time, consumer pride rankings, and issue resolution quotes is part of maintaining the best carrier.
4. Data Management: Recording and updating customer interactions, queries, and resolutions appropriately in the machine is essential for future reference. Proper documentation allows for monitoring customer history and enhancing provider shipping. Agents need to ensure information safety and confidentiality even when managing touchy customer information.
5. Team Collaboration: Working in group-oriented surroundings is vital to reap commercial enterprise dreams. Employees should collaborate with colleagues, supervisors, and bosses to deal with escalations, proportion feedback, and enhance provider efficiency. Engaging in group meetings and schooling classes facilitates improved average overall performance.
6. Following Call Protocols: Adhering to company call handling protocols, scripts, and escalation processes is essential for keeping consistency in service. Agents must comply with popular working tactics (SOPs) for unique situations, along with dealing with lawsuits, verifying purchaser details, or moving calls to applicable departments.
7. Time Management: Efficiently coping with more than one patron interaction and minimizing name dealing with time without compromising provider first-class is a key responsibility. Agents ought to prioritize responsibilities, avoid useless delays, and make sure brief turnaround times for resolutions.
8. Upselling & Cross-Selling: Identifying possibilities to promote extra services or products primarily based on patron wishes is a crucial thing of the role. Agents have to use persuasive conversation to suggest relevant upgrades, unique gives, or complementary merchandise even ensuring the client reveals the price inside the advice.
Key Skills Required for Sutherland Jobs for Freshers:
To succeed in an International Voice Process role at Sutherland, freshers must own a combination of communique, technical, and interpersonal capabilities. These capabilities will assist them offer exquisite customer service even as coping with numerous challenges successfully. Below are the vital skills required for excelling in this role:
1. Excellent Communication Skills: A strong command of English, both verbal and written, is critical for efficaciously communicating with international customers. Clear pronunciation, proper grammar, and an articulate talking style ensure that clients understand the information provided. Additionally, lively engagement and retaining an expert tone enhance the client experience.
2. Customer Service Orientation: An ardor for assisting clients is a fundamental talent for this position. Candidates need to be empathetic, patient, and committed to resolving patron worries efficiently. Delivering extremely good assistance and making sure consumer pleasure makes contributions to the business enterprise’s reputation and achievement.
3. Problem-Solving Ability: Agents have to suppose quickly and provide powerful solutions to client troubles. Whether troubleshooting a technical hassle, managing a grievance, or providing product information, the capacity to assess conditions and make informed choices is key to resolving worries promptly.
4. Active Listening: Understanding a consumer’s desires calls for more than just listening to their words—it involves energetic listening. Candidates ought to attention to purchaser concerns, ask applicable questions, and confirm their knowledge earlier than imparting solutions. This ensures the client’s experience is valued and heard.
5. Technical Knowledge: While advanced technical capabilities are not mandatory, having primary information on digital gear, CRM software programs, and troubleshooting common technical troubles is beneficial. Familiarity with online ticketing systems, email platforms, and chat assist tools can enhance productiveness and performance.
6. Time Management: Handling multiple calls successfully even as keeping the provider pleasant is essential in a fast-paced name-middle environment. Agents must be able to prioritize tasks, manipulate their time successfully, and make certain short problem resolutions without useless delays.
7. Interpersonal Skills: Strong interpersonal competencies assist in building rapport with clients and operating properly with crew individuals. Understanding different patron behaviors, adapting to their needs, and maintaining a polite and expert approach can enhance interactions and customer satisfaction.
8. Positive Attitude & Willingness to Learn: A proactive mindset and a non-stop gaining knowledge of approach are vital for growth in this role. Freshers ought to be open to feedback, eager to enhance their overall performance, and adaptable to procedure changes. A fantastic mindset allows in coping with pressure and keeping motivated.
Qualification Criteria:
Sutherland is open to hiring freshers in addition to experienced experts for Sutherland Jobs for Freshers. The qualifications required encompass:
- Education: The minimum requirement is a high school diploma or any graduate degree.
- Experience: Freshers can apply, and candidates with 1-2 years of experience in customer support (voice procedure) could have an introduced benefit.
- Availability: Willingness to paint nighttime shifts and rotational offs.
- Interview Mode: Only face-to-face interviews could be carried out in the Chennai workplace.
Why Choose Sutherland?
Working at Sutherland comes with numerous advantages that make it a desired corporation for fresh graduates and activity seekers searching out strong careers in customer support:
- Career Growth & Learning: Sutherland affords severa opportunities for skill improvement and career advancement. Employees are skilled in communication, customer management, and hassle-fixing talents.
- Competitive Salary & Incentives: Sutherland gives aggressive salaries with overall performance-primarily based incentives, ensuring a financially worthwhile career.
- Free Transportation: Candidates operating night shifts get loose two-way cab providers, ensuring protection and convenience.
- International Work Exposure: With a sturdy worldwide presence, personnel engage with global clients, gaining valuable work publicity.
- Supportive Work Environment: Sutherland fosters a collaborative and worker-friendly paintings subculture, encouraging expert increase.
How to Apply?
Interested candidates can apply directly by attending a walk-in interview at the following venue:
- Venue: Shriram Gateway, A1 Block Ground Floor, Perungulathur, Chennai.
- Timings: Monday to Friday, 10:30 AM – 1:30 PM.
Contact HR Team:
- Tamilarasi: 8056522976
- Mohan: 6382414733
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