Mega Walk-In Drive for Freshers Customer Support Associate (CSA) role at Firstsource in Chennai is an excellent chance for fresh graduates (2020–2024) to start their career in the International Non-Voice Healthcare Process. The job description includes managing data entry, email/chat support, and maintaining service delivery standards. The ideal candidates will be excellent in English communication, listening, and typing with the willingness to work in the night shift. Along with attractive remuneration, this position also provides training, career advancement, and access to international clients.
- Position: Customer Support Associate
- Company: Firstsource
- Location: Chennai
- Experience: Freshers
- Salary: ₹50,000 – ₹2.25 Lacs P.A.
- Education: Any Graduate
- Employment Type: Full Time
About Firstsource
Firstsource Solutions Limited is a leading company that is well known for providing business process management (BPM) services, to customers all over the world. The company is based in Mumbai, India but it is located in several other countries, where it takes care of the healthcare, banking, financial services, communications, and media industries. The company has more than 28,000 employees and is characterized by pioneering solutions, great customer loyalty, and plentiful career opportunities for its people.The training, mentoring and exposure to international client processes at Firstsource are really top-notch and turn freshers into professionals who can easily compete on a global level.
Job Description of Mega Walk-In Drive for Freshers
The Customer Support Associate at Firstsource is located within the International Non-Voice Healthcare Process. As a CSA, you will be the one in the healthcare department who deals with the data part of the work, handling information correctly, and ensuring customer satisfaction through the medium of writing. Essentially, this job is perfect for someone who has good communicational and typing abilities but would still like to work in a non-voice setting rather than be a part of typical voice-based customer care.
- Handling data that pertain to healthcare for international clients.
- Answering customers’ questions or handling their requests via chat or email.
- Maintaining the highest level of accuracy in data entry, documentation and reporting.
- Working together with the other members of the group and keeping the workflow productive.
- Observing the rules of compliance and quality to be able to meet the expectations of the client.
- Working in shifts of your own choice, mainly night shifts, and being able to take advantage of transport support within a 30 km cab boundary.
Key Responsibilities of Customer Support Associate at Firstsource
Freshers who are going to fill this post should be ready to:
1. Serve international clients within the healthcare industry with little or no errors.
2. Write English in a professional and clear manner while communicating.
3. Keep up with the content in the file and report and reflect that accuracy in typing.
4. Work with other staffs in the department to ensure smooth operation and solve queries.
5. Abide by the rules and regulations concerning the confidentiality of healthcare data and other related issues.
6. Be cooperative with respect to shifts and time zones so that you may be accommodating to clients from any part of the world.
Qualifications and Eligibility for Customer Support Associate at Firstsource
- Educational Qualification: UG graduates from the year 2020 to 2024.
- Educational streams in which the students are eligible: B.A, B.Sc, B.Com, BBA, BMS, BCA, Diploma, and other related undergraduate courses.
- First, candidates who have attained their postgraduate degrees are not eligible for this opportunity. Secondly, B.E/B.Tech graduates are not allowed to apply.
- Very good English communication skills.
- Great listening skills.
- Capability to type with good speed and accuracy.
- Be able to work during the odd working hours or night shifts.
- Hard working nature.
- Special: 2025 graduates with provisional certificates and semester mark sheets can also apply
Skills Required for Customer Support Associate at Firstsource
To get the job in this area, the person should have the following skills/traits:
- Typing and Speed Accuracy: A non-voice role essential.
- Communication: Skill to speak and write in clear simple English.
- Listening: The ability to listen to customers and to follow the instructions well.
- Critical Thinking: The ability to analyze medical data and draw the right conclusion.
- Being a Good Team Player: Capability to work together with co-workers in a fast-paced environment.
- Flexibility: Being able to do night or rotational shifts.
Benefits of Joining Firstsource
Working at Firstsource has a number of advantages, especially for freshers who are at the beginning of their careers:
1. Competitive Salary Package: ₹50,000 – ₹2.25 Lacs P.A.
2. Career Growth Opportunities: Promotions inside the company, skill development programs, and work with foreign clients.
3. Work-Life Balance: There are structured shifts with cab support that is available within a 30 km boundary.
4. Skill Development: Training in healthcare operations, data entry, and handling of international clients.
5. Employee-Centric Policies: A work environment that is transparent, fair, and supportive.
6. Networking: Opportunity to develop the professional relationships in the world BPM industry.
Salary and Perks of Customer Support Associate at Firstsource
- Annual Salary Package: ₹50,000 TO ₹2.25 Lacs P.A.
- Transportation support (cab for one-way drop within 30 km).
- Paid leaves and holiday as per company policy.
- Employee-friendly HR practices.
- Skill enhancement opportunities through training and mentorship.
Career Growth Opportunities at Firstsource
At Firstsource, you are not just taking a job, you are making a career. Freshers, team leaders, and officers can all get Customer Support Associates as sharing diverse growth paths:
- Vertical Growth: Get promoted to senior associate, team leader, or operations manager roles.
- Lateral Growth: Take up roles related to quality analyst, trainer, or HR recruiter.
- Skill Diversification: Get the opportunity to acquire new skills and knowledge in healthcare, banking, or financial processes.
- Global Exposure: Work with international clients and become more professional.
How to Apply for Customer Support Associate at Firstsource?
You don’t need to submit an application online. This is a walk-in drive. Candidates simply need to visit the venue with the required documents.
Walk-In Details:
Dates: 04th September – 13th September
Time: 10:30 AM – 1:30 PM (Monday to Friday)
Venue: Firstsource Solution Limited,
5th floor ETA Techno Park, Block 4,
33 OMR Navallur, Chennai, Tamil Nadu 603103.
Landmark: Near Vivira Mall
Documents Required:
- Updated Resume
- Educational Certificates (original and xerox)
- PAN Card (original and xerox)
- Aadhaar Card (original and xerox)
Interview Preparation Tips for Customer Support Associate at Firstsource
To increase your chances of selection, keep these preparation tips in mind:
1. Polish Your Resume: Highlight communication skills, typing speed, and relevant internships or projects.
2. Practice Typing: Aim for speed with at least 30–35 words per minute with 90% accuracy.
3. Brush Up on Communication: Practice clear written communication in English.
4. Dress Professionally: Follow formal dress code for interviews.
5. Be Ready for Night Shifts: Show flexibility and willingness to work in international time zones.
6. Research the Company: Familiarize yourself with Firstsource’s services and values.
7. Be Confident: Maintain a positive attitude during group discussions or HR rounds.
FAQs for Mega Walk-In Drive for Freshers
1. Who can apply for this walk-in drive?
UG graduates from 2020–2024, along with 2025 graduates holding provisional certificates. Postgraduates and B.E/B.Tech candidates are not eligible.
2. What role is being offered?
Customer Support Associate (CSA) in the International Non-Voice Process (Healthcare division).
3. Do I need prior experience?
No, this drive is specifically for freshers.
4. Is it a voice or non-voice process?
It is an international non-voice process—you’ll primarily handle chat, email, and data entry.
5. What is the salary offered?
₹50,000 to ₹2.25 Lacs per annum, depending on performance and experience.
6. What are the shift timings?
Primarily night shifts, but flexibility is required.
7. Is there transport support?
Yes, one-way cab drop is provided within 30 km from the office.
8. How should I prepare for the interview?
Work on typing speed, communication skills, and basic knowledge of healthcare processes.
Conclusion
The Mega Walk-In Drive for Freshers at Firstsource in Chennai is not just a mere job facility—but a career journey in the ITES/BPM sector. Firstsource, with the focus on healthcare processes, great training, attractive salary packages, and abundant career progression, is undoubtedly the perfect launchpad for fresher’s success in their professional careers.If you are a graduate with good communication, listening, and typing skills, this opportunity is not for you to let it slip away. Get your documents ready, refresh your resume, and visit the walk-in location from 04th to 13th September. This might be the first step of a wonderful and international career path.
Apply Now at Firstsource Careers
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