Tomorrow Freshers Walk in Drive in Mumbai Wipro’s Customer Support job is basically about communicating with the customers of various countries through chat or email. A fresher having the ability of analysis, reading comprehension in the English language and a typing speed of not less than 30 words per minute with at least 90% accuracy will be able to apply for this position. The job description consists of multitasking, getting familiar with the system software, and working in 24/7 rotational shifts. This is a full-time permanent job with a potential for career advancement at one of the top IT and BPM companies in India.
- Position: Customer Support Associate
- Company: Wipro
- Location: Mumbai
- Education: Any Graduate
- Salary: ₹2.2 LPA to ₹3 LPA
- Experience: Freshers
- Employment Type: Full Time
About Wipro
Wipro Limited is a globally recognized IT, consulting, and business process services company. Through excellence in customer service and digital transformation, Wipro has achieved a striking success in the IT industry.The company offers a wide range of services that include IT, cloud computing, digital operations, AI, and customer experience management. Wipro has been celebrated for various reasons such as being a company with diversity, having the best programs of career development, and the 24X7 work culture which helps in serving the clients from anywhere around the world.
Job Description of Tomorrow Freshers Walk in Drive in Mumbai
Right now the company is looking for a Customer Support (Non-Voice) team for Wipro’s Mumbai Development Center (Airoli). The main work in this position is customer communication through chat and email, ensuring that only non-voice service delivery is carried out.
Essential features of the job are:
- Non-Voice process(Chat/Email support)
- No previous work experience is necessary (freshers can apply)
- Highly stressed analytical and communication skills
- Opportunity to be a part of one of the largest BPM/BPO setups in India
Responsibilities of Customer Support Associate
A Customer Support Associate (Non-Voice) who handles tasks in the following manner on a daily basis:
- Interacting with clients via chat and e-mail.
- Learning about the system software and providing quick solutions to the issues.
- Making sure the typing speed is high along with accuracy in order to maintain fruitful communication.
- Doing multiple tasks at the same time while working with different software and tools.
- Creating customer loyalty by treating overseas customers with the utmost professionalism and courtesy.
- Assisting consumers with products and services related queries.
- Help set standards of the company in customer delight and efficiency.
- Participate in the round-the-clock shift cycles to meet worldwide business demands.
Qualifications for Customer Support Associate
Wipro definitely sees a variety of different educational paths for candidates, but here are the details of the eligibility criteria:
- Educational Qualification: People with a background in science, social studies, humanities, or commerce are encouraged to try.
- Not Eligible: People who have qualified B.Sc IT, MBA, BE will not be considered for the position.
- Experience: No previous experience is required – freshers can apply.
Skills Required for Tomorrow Freshers Walk in Drive in Mumbai
The hodgepodge of technical, interaction, and abstract thinking skills that you need to contain for flourishing in this position:
1. Typing Skills: At least one’s typing speed of 30 WPM with 90% accuracy.
2. Analytical Thinking: The skill to assess problems and offer rational solutions.
3. English Comprehension: Good wrote communication skills in English.
4. Computer Proficiency: The knowledge of the use of keyboard shortcuts, multitasking, and easy handling of multiple applications.
5. Adaptability: Relaxed with a different shifts so 24/7 schedule working place.
6. Customer-Centric Attitude: The trait of being very calm and professional even in the situation when you are dealing with international clients.
Benefits of Joining Wipro
Wipro’s working comes with a variety of advantages:
- Career Growth: At Wipro, higher customer service or managerial opportunities to make career path rise are available.
- Global Exposure: You let the opportunity to converse with clients from various countries and develop the skills required for communication between different cultures.
- Skill Development: Wipro offers training in customer support tools, business communication, and technical knowledge.
- Work Environment: Committed to community needs, Wipro is a safe space for all, diverse and supportive workplace.
- Employee Perks: Medical benefits, free leaves, and employee’s engagement programs.
Salary of Customer Support Associate
While the exact data on the salary is not provided, Wipro-m typical salaries for a non-voice process that deals with freshers in Mumbai range are ₹2.2 LPA to ₹3 LPA. There could also be various allowances related to performance, shift, and increment due to growth along with the salary.
Career Growth Opportunities at Wipro
Wipro is very much into the promotion of the inner talents rather than the outer ones. Beginning as a customer support associate, you can advance up to:
- Senior Associate
- Team Leader
- Process Trainer
- Quality Analyst
- Operations Manager
By being a good performer, the staff is also allowed to change over to technical support, IT services, or consulting in any way, Wipro
Walk-In Drive Details of Customer Support Associate
Date: 4th September (Thursday)
Time: 10:00 AM – 11:00 AM
Venue: Mumbai Development Center (Airoli), Plot No. 3, Airoli, Opp. Airoli Station, Kalwa, Navi Mumbai – 400708
- Have 2 copies of your updated resume with you.
- Bring your original Aadhaar card for verification purposes.
- Write down LPT and HR Pankaj on the top of your resume.
How to Apply for Customer Support Associate?
Unlike online job applications, this is a direct Walk-In opportunity.
1. Prepare 2 copies of your updated resume.
2. Keep original Aadhaar card handy for verification.
3. Write LPT and HR Pankaj on your resume.
4. Reach the venue by 9:45 AM on 4th September.
5. Attend the walk-in interview as scheduled.
Interview Preparation Tips for Customer Support Associate
If you’re a fresher, preparing well can help you stand out. Here are some tips:
1. Typing Test Preparation: Practice typing on free websites to achieve 30 WPM with 90% accuracy.
2. Brush Up English Skills: Work on grammar, sentence formation, and email etiquette.
3. Research Wipro: Learn about the company, its services, and values.
4. Dress Professionally: Wear formal attire to make a strong impression.
5. Be Confident: Answer questions politely and confidently.
6. Prepare for Basic Questions: Examples include:
- Why do you want to work in a non-voice process?
- How do you handle stress in a fast-paced environment?
- What are your typing speed and accuracy?
FAQs for Customer Support Associate
1. Is this role open for freshers?
Yes, this is specifically a fresher-friendly role.
2. Do I need to pay any fees for the Walk-In?
No, the Wipro Walk-In Drive is free of cost.
3. What is the dress code for the interview?
Formal or business casual attire is recommended.
4. What documents should I carry?
Two copies of your updated resume and your original Aadhaar card.
5. What if I don’t meet the typing speed requirement?
You can still attend, but practice beforehand to improve your chances.
6. Are technical graduates (BE, MBA, B.Sc IT) eligible?
No, candidates from these streams are not eligible for this role.
7. Is the role voice-based?
No, this is a non-voice process involving chat and email support only.
8. Will there be night shifts?
Yes, this role requires working in 24/7 rotational shifts.
Conclusion
Wipro’s Tomorrow Freshers Walk-in Drive in Mumbai is an amazing opportunity for graduates and undergraduates to get started with a global IT leader. This position will provide you with great career progression, attractive perks, and exposure to the international customer service, making it a perfect job for those willing to pursue a career in the BPO/BPM area.If you are qualified, then take advantage of this amazing opportunity. Get to Airoli, Navi Mumbai at 10 AM sharp with your resume and Aadhaar card tomorrow. It might be the first step of your successful career at Wipro.
Click Here to Apply Now
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