Tech Mahindra Freshers Job Openings: Tech Mahindra is hiring Associate Customer Support experts to offer high-quality customer support. The position consists of coping with inbound and outbound calls, resolving patron queries, and ensuring patron pleasure. Candidates have to have sturdy communique skills, hassle-solving competencies, and a consumer-centric method. Freshers and expert applicants are welcome. An excessive college degree or equivalent is needed; a bachelor’s degree is a plus. Workplace and shift timings may additionally range. Join Tech Mahindra for a worthwhile career in customer service!
- Job Description: Tech Mahindra Freshers Job Openings
- Position: Associate Customer Support
- Company: Tech Mahindra
- Salary: 1.75-3 Lacs P.A.
- Location: Noida
- Qualification: Any Graduate
- Experience: 0-4 years
About Company:
Tech Mahindra is a first-rate multinational-era organization that specializes in IT services, digital transformation, and commercial enterprise agency method outsourcing. A part of the Mahindra Group, it operates in over 90 worldwide locations, serving diverse industries like telecommunications, healthcare, banking, and retail. With a robust interest in innovation, AI, cloud computing, and cybersecurity, Tech Mahindra gives modern-day answers to worldwide clients. The organization emphasizes sustainability, variety, and worker boom, fostering a dynamic painting environment. Recognized for its excellence in virtual transformation, Tech Mahindra maintains to pressure business organization company fulfillment through leveraging technology to enhance patron reviews and operational standard performance.
Tech Mahindra Freshers Job Openings Job Description:
Tech Mahindra is looking for Associate Customer Support experts to cope with client interactions successfully. The function includes dealing with inbound and outbound calls, resolving queries, troubleshooting issues, and presenting correct information to ensure client pride. Candidates ought to have wonderful communique capabilities, a trouble-solving mindset, and the ability to work in a quick-paced environment. Freshers and professional candidates are welcome. An excessive college diploma or equal is needed; a bachelor’s diploma is a bonus. Flexibility with shift timings and place is preferred. Join Tech Mahindra to gather a profitable career in customer service with opportunities for increase and improvement.
Job Responsibilities of Associate Customer Support Executive:
As an Associate Customer Support Executive inside the Banking Voice Support approach at Tech Mahindra, you’ll play a vital feature in ensuring superb customer service and delivering a fantastic patron experience. This characteristic requires managing patron queries and supplying spark-off solutions at the same time as keeping professionalism and compliance with banking standards. Below are the particular obligations related to the function:
1. Handling Customer Queries: One of the primary duties is to address and remedy client queries related to banking services. You can be required to offer accurate records regarding account balances, transactions, card services, mortgage inquiries, and distinct banking-related troubles. Responding to consumer inquiries thru voice aid in a courteous and empathetic way is important to preserve consumer do not forget.
2. Assisting Customers with Banking Services: The characteristic consists of guiding clients through severa banking strategies, which encompass online banking help, card blocking, transaction disputes, mortgage software program updates, and company requests. It is essential to offer smooth commands and step-by-step steering to help customers resolve issues quickly and effectively.
3. Customer Satisfaction and Relationship Management: Delivering tremendous customer support is a key responsibility of this characteristic. You may be expected to address customer grievances with energy and professionalism, making sure nicely timed selection. The reason is to decorate consumer delight via the use of a manner of addressing troubles with a client-first technique, which ultimately contributes to consumer loyalty and gets preserved as real.
4. Compliance with Banking Regulations: Banking operations are dominated via a manner of strict regulatory frameworks. As an Associate Customer Support Executive, you ought to observe banking protocols and commercial enterprise corporation suggestions at the same time as offering help. Adherence to information safety policies, privacy pointers, and compliance requirements is vital to maintaining the integrity of consumer facts and the organization’s popularity.
5. Maintaining Records and Documentation: Accurate documentation of purchaser interactions is vital for monitoring patron problems and ensuring they have a look at-ups. You can be responsible for logging customer inquiries, resolutions, courtroom cases, and remarks on the device. Proper document-keeping permits seamless customer support and enables future client interactions.
6. Working in Rotational Shifts: Flexibility is essential in this option due to the fact the banking voice help method operates on a 24/7 basis. You will need to paste to rotational shifts, collectively with night time time shifts, weekends, and public vacations, as steady with business organisation requirements. Commitment to punctuality and reliability is essential for handing over uninterrupted customer support.
Required Skills for Associate Customer Support Executive:
To be successful within the Associate Customer Support Executive – Banking Voice Support function at Tech Mahindra, candidates want to very own an aggregate of verbal exchange, technical, and customer support abilties. This role calls for experts who can successfully cope with consumer interactions, remedy banking-associated problems, and ensure a seamless customer experience. Below is an extensive examination of the desired talents:
1. Excellent Communication Skills: Strong verbal conversation skills in English and Hindi are crucial for this option. Candidates must be capable of articulate information in reality, use a polite and professional tone, and ensure that clients truly understand the answers furnished. Active listening is in addition crucial to recognize purchaser queries and reply as it want to be. Being capable of simplify complex banking phrases and techniques for customers is an delivered gain.
2. Customer Handling Ability: The capability to apprehend and address purchaser concerns is a key requirement. This position desires superb listening talents, staying strength, and a problem-solving attitude to handle awesome forms of clients, collectively with people who can be angry or stressed. A customer-first method is vital to make sure a first-rate enjoys and collects purchaser trust. The potential to empathize with customers and provide reassurance at the same time as resolving their issues is crucial.
3. Basic Banking Knowledge: While in-depth banking information isn’t obligatory, the number one information on banking and monetary offerings is favored. Knowledge of account types, transactions, loans, virtual banking offerings, and vital financial standards will help candidates assist clients greater successfully. Familiarity with banking suggestions and safety protocols is an introduced advantage.
4. Adaptability and Resilience: This function operates in a brief-paced and dynamic surrounding wherein consumer queries can also furthermore variety in complexity. Candidates want to be adaptable and capable of dealing with immoderate name volumes whilst retaining first-rate carriers. The capacity to stay calm under pressure and manage difficult customer interactions professionally is considerably valued.
5. Technical Skills: An exceptional fact of fundamental pc operations and generally used software program program software program is wanted. Candidates want to be familiar with:
- CRM (Customer Relationship Management) device to log and music patron interactions.
- MS Office (Excel, Word, Outlook, and masses of others.) for documentation and communique.
- Basic troubleshooting talents for online banking and cell banking help.
6. Multitasking Ability: Candidates want to have the functionality to cope with a couple of client queries simultaneously even ensuring accuracy and typical performance. Multitasking includes navigating particular systems, retrieving statistics fast, and offering actual-time answers with out compromising issuer exceptional.
Educational Qualification & Experience:
- Minimum Qualification: UG, Graduate, or Post Graduate candidates can exercise.
- Preferred Qualification: Graduates and postgraduates are given desire.
- Experience: Freshers can apply, but candidates with a minimum of 6 months of relevant experience are preferred.
How to Apply for Tech Mahindra Jobs in Noida?
Applying for Tech Mahindra Jobs in Noida is easy. Follow the ones steps:
- Visit the Official Website: Go to Tech Mahindra’s careers internet net page.
- Search for the Job Role: Look for Associate Customer Support – Banking Voice Support roles in Noida.
- Register and Apply: Fill out the internet software program program shape and place up your resume.
- Prepare for the Interview: Focus on customer support competencies and clean banking understanding.
- Attend the Selection Process: Clear the potential take a look at, voice evaluation, and HR round.
Top Five Benefits of Working at Tech Mahindra:
Tech Mahindra offers numerous benefits to its personnel, making sure of career growth, artwork-life stability, and economic safety. Here are the top 5 advantages of strolling at Tech Mahindra:
- Competitive Salary and Incentives: Tech Mahindra affords a competitive profit package deal to cope with widespread ordinary overall performance-based incentives and bonuses. Employees in customer service roles can also earn more rewards based on their carrier, attendance, and productiveness.
- Health and Insurance Benefits: Employees get keep of whole clinical clinical medical insurance, collectively with scientific, dental, and vision coverage. The business corporation furthermore gives lifestyle insurance and unintentional coverage, making sure economic protection for employees and their families.
- Career Growth and Training: Tech Mahindra emphasizes employee improvement through education applications, workshops, and certifications. Internal advertising possibilities help employees decorate inside the corporation, making it an exquisite administrative center for career increase.
- Work-Life Balance: With flexible painting schedules, which include rotational shifts and remote artwork options, personnel can preserve a wholesome artwork-life balance. Paid depart pointers, which consist of informal go away, sick leave, and maternity/paternity blessings, add to undertaking delight.
- Employee Engagement and Perks: Tech Mahindra promotes a fine painting manner of existence with employee engagement sports activities sports activities, institution outings, fitness applications, and reductions on diverse offerings.
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