Chat Support Executive in Foundever, a global leader in customer experience solutions, is hiring Chat Support Executives for its Mumbai office in Chandivali, Andheri East. This role involves handling customer queries via chat, delivering prompt and effective resolutions, and ensuring high customer satisfaction. Candidates must possess strong communication, problem-solving, and multitasking skills to excel in this role.
With a 5-day workweek and growth opportunities, Founder provides a supportive environment that values teamwork, emotional intelligence, and adaptability. Join Foundever to build a rewarding career in customer support and contribute to delivering exceptional customer experiences.
- Job Description: Chat Support Executive at Foundever
- Role: Chat Support Executive
- Company: Foundever
- Qualification: HSC (12th pass) with 6 months of experience in customer support (chat or voice).
- Experience: 0 – 3 Years
- Salary: ₹ 50,000-2 Lacs P.A
- Location: Mumbai Suburban
Chat Support Executive in Foundever
Foundever (formerly Sitel) is hiring enthusiastic candidates for the position of Chat Support Executive at its Mumbai office, located in Chandivali, Andheri East. Chat Support Executive in Foundever This role involves interacting with customers to resolve their queries, ensuring a seamless and positive customer experience. Chat Support Executive in Foundever With a focus on effective communication and problem-solving skills, candidates will support customers through chat-based communication channels.
The position is open to experienced professionals with six months or more in customer support, offering up to ₹22,000 in-hand salary. Chat Support Executive in Foundever Fresh graduates are also welcome to apply, with a salary of up to ₹20,000 in hand. The role requires flexibility to work rotational night shifts per US/UK time zone.
About Company
Foundever (formerly Sitel) is a global leader in customer experience management, delivering innovative solutions that help businesses build meaningful connections with their customers. With a presence in over 40 countries and a workforce of 170,000 employees, Chat Support Executive in Foundever Foundever provides a wide range of customer support services, including chat, voice, and email support. The company is known for its commitment to employee development, fostering a collaborative and inclusive work culture. Foundever partners with some of the world’s leading brands across various industries, ensuring customer satisfaction through tailored solutions. Chat Support Executive in Foundever It is a trusted choice for professionals seeking growth in the customer service domain.
Key Responsibilities:
- Manage inbound and outbound chat interactions with customers to address queries, concerns, and issues.
- Provide accurate and relevant information about products and services.
- Utilize strong communication skills to deliver exceptional customer service and ensure customer satisfaction.
- Multitask efficiently while handling multiple chat sessions simultaneously.
- Follow standard operating procedures to resolve issues within specified timelines.
Eligibility Criteria:
- Candidates must be from Mumbai or willing to relocate.
- Must be comfortable working rotational shifts, including night shifts (US and UK time zones).
- Minimum qualification: HSC (12th pass) with 6 months of experience in customer support (chat or voice).
- Fresh graduates are also eligible to apply.
- Excellent verbal and written communication skills are mandatory.
Compensation:
- Experienced candidates: Up to ₹22,000 in-hand salary (with relevant field experience and documentation).
- Fresh graduates: Up to ₹20,000 in-hand salary.
Requirements:
- Strong communication skills for effective customer interactions.
- Excellent teamwork and collaboration abilities.
- Strong problem-solving and decision-making skills.
- Ability to multitask effectively while maintaining attention to detail.
- High emotional intelligence to manage challenging customer interactions.
Skills as Chat Support Executive in Foundever
Communication Skills: Ability to communicate clearly and effectively with customers.
Problem-Solving Skills: Aptitude for identifying and resolving customer issues efficiently.
Multitasking Ability: Capability to handle multiple chat interactions simultaneously.
Time Management: Strong organizational skills to manage workload and meet deadlines.
Emotional Intelligence: Ability to manage emotions. Chat Support Executive in Foundever maintains composure during challenging situations.
Key Motives of a Chat Support Executive Role at Foundever
- Deliver Exceptional Customer Experience: Ensuring customers receive prompt, accurate, and effective solutions to their queries through professional communication and problem-solving skills.
- Foster Customer Satisfaction and Loyalty: Building positive relationships with customers by resolving their concerns efficiently and enhancing their overall experience with the brand.
- Adapt to Global Standards: Working in a multicultural environment with exposure to US and UK clients, aligning with international service standards to meet diverse customer needs.
- Develop Professional Skills: Enhancing communication, multitasking, emotional intelligence, and analytical skills while gaining valuable experience in the customer service industry.
- Contribute to Organizational Success: Supporting the company’s mission to provide world-class customer support, ensuring that clients and their customers are satisfied and loyal.
- Work-Life Integration: Balancing career growth and personal development through structured work schedules and employee-focused policies.
These motives align with Foundever’s core values of fostering growth, collaboration, and excellence in customer service delivery.
Why Join Foundever?
- Global Leader in Customer Experience: Foundever is a trusted name in customer service, Chat Support Executive in Foundever offers opportunities to work with international clients and gain exposure to global standards.
- Career Growth Opportunities: Foundever provides professional development through training, skill-building, and opportunities for advancement within the organization.
- Work-Life Balance: With a 5-day workweek, employees can maintain a healthy balance between their professional and personal lives.
- Competitive Compensation: Attractive salaries with additional benefits ensure financial stability and reward for performance.
- Inclusive Work Environment: Foundever promotes diversity and inclusivity, creating a supportive and collaborative workplace where every employee feels valued.
- Skill Development: The role of Chat Support Executive in Foundever helps develop key skills like communication, problem-solving, and emotional intelligence, which are valuable for long-term career success.
Joining Foundever offers a platform for learning, growth, and contributing to delivering exceptional customer service.
Benefits at Foundever
- Work-Life Balance: A 5-day workweek ensures adequate time for personal life.
- Professional Growth: Opportunities for skill enhancement and career advancement.
- Competitive Compensation: Attractive salary packages and benefits.
- Diverse Work Environment: Exposure to global clients and multicultural teams.
- Supportive Culture: Inclusive and employee-friendly workplace fostering collaboration
Conclusion
Joining Foundever as a Chat Support Executive offers an excellent opportunity to grow professionally in a globally recognized organization. Chat Support Executive in Foundever With a focus on delivering exceptional customer service, this role provides a platform to develop essential skills such as communication, problem-solving, and multitasking, all while working in an inclusive and supportive environment. The competitive compensation, career advancement opportunities, and exposure to international clients make it an ideal choice for candidates seeking a dynamic and rewarding career in customer support. Chat Support Executive in Foundever Foundever’s commitment to employee well-being and professional growth ensures that every team member thrives while contributing to the company’s success.
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