HCL Walk In Opportunity: HCLTech is engaging in a walk-in pressure in Chennai for freshers interested in Healthcare Voice (Inbound & Outbound) roles. Ideal applicants have to own exquisite communication abilties and a passion for customer support. This is a remarkable opportunity to begin a profession within the healthcare enterprise with a leading IT offerings business enterprise.
- Job Description: HCL Walk In Opportunity
- Salary: Not Disclosed
- Company: HCL Technologies
- Location: Chennai, Tamil Nadu, India
- Experience: Freshers
- Job Type: Full-Time, Permanent
About Company:
HCLTech is a major worldwide-era business enterprise specializing in IT services, consulting, and digital transformation. Founded in 1976, it operates in over 50 countries, delivering progressive solutions throughout numerous industries, collectively with healthcare, finance, production, and era. HCLTech is famend for its dedication to customer fulfillment, leveraging current-day technology which consists of AI, cloud computing, and cybersecurity. With a staff of over 225,000 professionals, HCLTech fosters a subculture of innovation, sustainability, and diversity, riding business enterprise excellence and societal impact internationally.
HCL Walk In Opportunity Job Description:
The Healthcare Voice (Inbound & Outbound) feature includes dealing with international voice assistance in the healthcare location. Responsibilities encompass processing claims, managing denial control, addressing queries, and supporting the entire Revenue Cycle Management (RCM) procedure. Candidates must have terrific communication capabilities and a willingness to work in bendy shifts.
Responsibilities:
As a Healthcare Voice Inbound & Outbound consultant at HCL Technologies, the subsequent obligations are anticipated:
Inbound & Outbound Call Handling:
- Provide extremely good voice help for healthcare-associated queries, address worries, and resolve troubles.
- Make outbound calls to healthcare groups, payers, and other stakeholders to talk about and remedy claims and billing inquiries.
- Handle every inbound and outbound call expertly, ensuring correct and well-timed responses to queries.
Revenue Cycle Management (RCM):
- Assist with all levels of the RCM approach, from affected man or woman registration to billing and collection.
- Support and manage billing sports, claims submissions, and reimbursements.
- Resolve any issues that arise within the direction of the claims approach, collectively with denial management.
Claims Processing & Query Resolution:
- Process healthcare claims because they must be successful, making sure of compliance with healthcare regulations.
- Address and clear up claims disputes, working cautiously with clients, insurance providers, and patients.
- Provide updates to clients on the popularity of claims and clear up any billing discrepancies.
AR (Accounts Receivable) Calling:
- Make compliance with-up calls to make sure of a well-timed rate of notable claims.
- Communicate efficiently with healthcare companies and payers to speak approximately amazing bills and fee problems.
Collaboration and Teamwork:
- Work in team-orientated surroundings, collaborating with internal and outdoor stakeholders to ensure the easy operation of the healthcare offerings.
- Ensure a clean and efficient workflow, assembly targets, and exceeding client expectancies.
Documentation & Reporting:
- Maintain correct records of calls, inquiries, and claims-related activities.
- Report any issues or developments that would have an impact on provider shipping or patron delight.
Quality Assurance:
- Adhere to all operational guidelines and techniques, making sure that services are delivered according to HCL Technologies’ remarkable standards.
- Strive to beautify a person’s general overall performance and consumer satisfaction through continuous comments and learning.
Skills and Qualifications:
Desired Candidate Profile:
Communication Skills:
- Strong expertise in English is vital for clean, powerful verbal exchanges with healthcare businesses and sufferers.
- Excellent verbal exchange competencies to control inbound and outbound calls, provide an explanation for healthcare tactics, and resolve customer issues efficaciously.
Basic Healthcare Knowledge:
- While reveling is not compulsory, a fundamental understanding of healthcare, RCM, claims processing, and billing is useful.
- Knowledge of denial management, payer/company revel in, and AR calling will be exceptional.
Problem-Solving Skills:
- Ability to pick out problems at some point in the claims system and solve them efficaciously.
- Ability to address purchaser inquiries with accuracy and professionalism.
Attention to Detail: High hobby to detail while processing claims, updating affected person facts, and dealing with financial transactions.
Technical Skills:
- Basic pc competencies and familiarity with common office software programs (Word, Excel, and so on.).
- Familiarity with any healthcare-related software or systems (e.g., Electronic Health Records (EHR), exercise control software application) could be a plus, though now not required.
Time Management:
- Ability to govern time efficaciously, prioritize responsibilities, and meet closing dates.
- Ability to paint efficaciously in a brief-paced surroundings at the equal time as retaining excellent provider.
Customer-Oriented Attitude: A top-notch mindset and willingness to offer first-rate carrier to healthcare customers and sufferers.
Qualifications:
Education:
- Candidates should have a UG degree (Bachelor’s Degree) in any of the following fields:
- BCA (Bachelor of Computer Applications)
- B.Sc (Bachelor of Science) in any specialization
- BBA/BMS (Bachelor of Business Administration/Management)
- B.A (Bachelor of Arts) in any specialization
- B.Com (Bachelor of Commerce) in any specialization
Experience:
- Freshers (0 years of experience) are encouraged to apply.
- Prior experience in a customer service or voice process role would be an added advantage but is not mandatory.
Benefits at HCL:
Comprehensive Healthcare Coverage: Inclusive health insurance plans covering employees and their families, selling widespread well-being.
Career Growth Opportunities: Access to sturdy studying structures, certifications, and career improvement packages to beautify capabilities and grow professionally.
Work-Life Balance: Flexible operating hours, remote painting options, and go-away tips to manual non-public and professional harmony.
Employee Well-being Programs: Initiatives like intellectual fitness useful resources, fitness packages, and recreational sports to foster a remarkable artwork environment.
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