Accenture Hiring Freshers: Accenture is hiring an Inbound Sales Representative as a New Associate. The role involves dealing with consumer queries, promoting income solutions, and ensuring client satisfaction. Candidates ought to own top-notch conversation abilities, problem-solving competencies, and a customer-centric technique. Freshers are welcome. This is an entry-degree possibility with the capability for an increase inside Accenture.
- Job Description: Accenture Hiring Freshers
- Company: Accenture
- Salary: Not Disclosed
- Location: Bengaluru
- Qualification: Graduate
- Experience: 0-1 years
About Company:
Accenture is a leading international expert offerings employer specializing in digital, cloud, and security solutions. Combining unmatched understanding and modern technologies, it serves clients in over a hundred and twenty international locations throughout numerous industries. Accenture presents offerings in method, consulting, generation, operations, and interactive, helping groups remodel and obtain measurable results. With a robust consciousness on sustainability and inclusivity, it empowers groups and groups to thrive in a changing international. Accenture’s lifestyle fosters innovation, collaboration, and non-stop mastering, using impactful answers worldwide.
Accenture Hiring Freshers Job Description:
The Inbound Sales Representative New Associate at Accenture is responsible for dealing with inbound patron calls, resolving queries, and providing tailor-made answers. The position requires strong verbal and written verbal exchange talents, with a focal point on customer service and sales. Candidates ought to have the ability to multitask, realize purchaser wishes, and use CRM systems correctly. Prior revel in voice-based customer support, especially in US Telecom, is desired. This full-time position calls for a willingness to paint in 24/7 shift surroundings.
Job Responsibilities:
Customer Interaction and Resolution:
- Serve because the first factor of touch for clients, addressing queries and resolving troubles the usage of manner understanding and training furnished.
- Gather specified patron facts and offer tailor-made answers to satisfy their needs.
- Proactively teach clients approximately available offerings to lessen the need for future touch.
- Handle queries efficiently with the usage of inner CRM/mainframe structures and patron purchase orders.
Sales and Retention:
- Understand and cater to consumer wishes, emphasizing income and retention techniques while relevant.
- Deliver price with the aid of offering personalized solutions that beautify purchaser pleasure.
- Promote additional products or services primarily based on patron interactions.
Communication and Documentation:
- Maintain correct and up-to-date client facts with the aid of documenting interactions and updating account facts.
- Summarize conversations successfully at the same time as supplying resolutions.
- Prepare information for inclusion in scheduled and ad-hoc control reports.
Technical and Domain Knowledge Application:
- Apply understanding of the USA Telecom enterprise to provide precise and applicable resolutions.
- Handle technical troubleshooting tasks while essential.
Team Collaboration and Continuous Improvement:
- Contribute to crew ideation classes and dynamic venture environments.
- Take possession of patron interactions and work towards delivering superior service.
Skills Required:
Communication Skills:
- Strong verbal and written conversation skills with minimum mom tongue influence.
- Ability to probe efficiently, realize client desires, and articulate resolutions truly.
Comprehension and Problem-Solving:
- Strong comprehension abilties to understand and translate consumer needs into actionable queries.
- Out-of-the-field thinking and the capability to provide revolutionary solutions.
Technical and Domain Knowledge:
- Functional expertise in CRM solutions and skillability in MS Excel.
- Familiarity with the US Telecom enterprise and customer service techniques.
Customer-Centric Approach:
- A true willingness to help clients and the capability to empathize.
- Conversational competencies that make the patron sense valued and heard.
Multitasking and Efficiency:
- Ability to manage a couple of equipment concurrently to offer short and powerful resolutions.
- Typing speed of 25 words in keeping with minute with 85% accuracy.
Adaptability and Learning:
- Willingness to paintings in a 24/7 US shift environment with rotational shifts.
- Open to getting to know new equipment and adapting to converting project necessities.
Qualifications:
Educational Background:
- A graduate degree in any discipline is mandatory.
- Postgraduate qualifications are also accepted but not mandatory.
Experience:
- Freshers with no experience or individuals with up to 1 year of experience are welcome.
- Preference will be given to candidates with prior international voice process experience, especially in US Telecom or customer service.
Additional Information:
Good-to-Have Skills:
- Experience in US Telecom or technical troubleshooting.
- Sales or retention experience in an international voice technique.
Set Yourself Apart:
- Proficiency in spoken English and super comprehension abilities.
- Ability to multitask efficiently even as imparting a seamless client revel in.
Role Category: Customer Success, Service & Operations.
Employment Type: Full-time, permanent role.
Benefits at Accenture:
Comprehensive Health Plans: Medical, dental, and imaginative and prescient insurance for employees and dependents.
Career Growth Opportunities: Access to enormous schooling programs, certifications, and mentorship for expert development.
Work-Life Balance: Flexible painting options, paid time off, and parental go away to assist private well-being.
Employee Wellness Programs: Mental fitness resources, fitness memberships, and monetary well-being equipment to ensure holistic well-being.
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