HCL Walk in Interview: HCLTech is conducting Walk-In Interviews for Freshers for the Customer Service Representative (CSR) role on 26th December 2024. Candidates with terrific communique competencies and an ardor for customer service are advocated to use. This is an exceptional opportunity to kickstart your career with a main technology organization.
- Company: HCL
- Role: Customer Service Representative (CSR)
- Experience: Freshers (0 years)
- Salary: Not Disclosed
- Location: Lucknow, Uttar Pradesh
About Company:
HCL is a leading global technology enterprise handing over IT services, consulting, and answers to businesses across numerous industries. Founded in 1976, it’s far regarded for its revolutionary approach, sturdy solutions, and consumer-centric recognition. HCL operates in over 50 international locations, presenting offerings in IT infrastructure, virtual transformation, cloud computing, cybersecurity, and engineering. With a sturdy emphasis on generation and talent improvement, HCL empowers corporations to obtain operational excellence and force boom, making it a trusted companion for corporations international.
HCL Walk in Interview Job Description:
The Customer Service Representative (CSR) at HCLTech offers extremely good help to clients via e-mail, chat, and social media. Responsibilities include resolving inquiries, dealing with non-voice strategies, and preserving correct records through the use of CRM software programs. This role calls for sturdy conversation talents, trouble-solving talents, and the ability to collaborate in a crew environment.
Roles and Responsibilities:
Customer Interaction:
- Deliver top-notch providers to clients via more than one channel, along with electronic mail, chat, and social media.
- Address client inquiries, clear up proceedings, and offer effective answers directly.
Non-Voice and Semi-Voice Support:
- Manage non-voice procedures and semi-voice operations, consisting of managing procedures like Decto5Dec24.
Collaboration and Process Goals:
- Collaborate with group contributors to meet and exceed defined technique objectives.
- Work intently with past practical groups to enhance consumer enjoyment.
Data Management:
- Accurately document patron interactions through the use of the Customer Relationship Management (CRM) software program.
- Ensure confidentiality and integrity of customer statistics.
Quality Assurance:
- Maintain excessive standards of service quality and patron pleasure.
- Follow enterprise protocols and hints to address customer concerns efficaciously.
Issue Resolution:
- Handle patron lawsuits, worries, and queries in a well-timed and efficient way, making sure patrons are delighted.
- Troubleshoot and solve problems associated with products, services, or money owed.
Record Maintenance:
- Maintain accurate and up-to-date statistics of customer interactions with the use of CRM software.
- Ensure that every record entered into the gadget is correct, comprehensive, and updated often.
Timely Completion of Tasks:
- Meet all time limits for purchaser queries, ensuring that obligations are finished within stipulated time frames.
- Adhere to system protocols and comply with enterprise tips.
Continuous Improvement:
- Participate in ongoing training programs to beautify customer support competencies.
- Provide remarks for improving processes and client pleasure.
Required Skills:
Communication Skills:
- Excellent verbal and written conversation abilities in English.
- Ability to engage with customers correctly through chat and electronic mail.
Problem-Solving Abilities:
- Analytical competencies to become aware of and clear up issues efficiently.
- Proactive in presenting innovative answers to customer worries.
Teamwork:
- Ability to work collaboratively in dynamic crew surroundings.
- Flexibility to conform to moving priorities and workloads.
Technical Knowledge:
- Basic familiarity with CRM gear and customer support structures.
- Understanding provider protocols and consumer achievement strategies is a plus.
Other Skills:
- Strong organizational competencies and interest in detail.
- Ability to multitask and control time efficiently.
Qualifications:
Educational Background:
- Any graduate (Bachelor’s degree in any field).
- Freshers are encouraged to apply; prior experience is not mandatory.
Additional Preferences:
- Male candidates are preferred for this particular drive.
- Willingness to work night shifts.
How to Apply:
- Interested candidates should attend the walk-in interview on 26th December 2024 between 11:00 AM and 4:00 PM.
- Be sure to carry your updated resume for submission during the interview.
Walk-In Drive Details:
- What to Bring: A photocopy of your updated CV.
- Contact Person: Arpana Singh.
- Timing for Interviews: Between 11:00 AM to 4:00 PM.
Benefits at HCL:
- Career Growth Opportunities: HCL offers established professional progression, schooling programs, and certifications to enhance employee talents and assist expert growth.
- Employee Wellness Programs: Comprehensive medical health insurance, well-being initiatives, and bendy paintings alternatives ensure personnel hold a healthful work-lifestyles balance.
- Diverse Work Environment: With a worldwide presence, HCL promotes inclusion, variety, and go-cultural collaboration, imparting a unique getting-to-know enjoyment.
- Performance-primarily based Rewards: Competitive salaries, bonuses, and reputation packages praise employees for their contributions and achievements.
- Work Environment: The organization fosters an inclusive and collaborative work lifestyle, wherein every individual’s thoughts are valued.
- Training and Development: Freshers will get hold of comprehensive schooling to beautify their professional capabilities and enhance their customer service abilties.
- Competitive Salary and Benefits: HCLTech gives competitive pay applications and benefits, including overall performance bonuses and health insurance.
- Work-Life Balance: Flexible painting schedules and supportive surroundings assist personnel keep wholesome paintings-lifestyles stable.
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