- Job Title: Chat Support Specialist at Truelancer
- Company: Truelancer
- Degree: Any Graduate Can Apply
- Salary: Rs. 19,000 – 45,000/- Per Month
- Job Location: Remote
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Truelancer is a main online freelance market that connects clients with proficient experts from spherical the arena. Our platform lets freelancers expose their competencies and discover work opportunities, even as clients can without difficulty find and lease professionals to complete their obligations.
As we keep developing, we are committed to imparting outstanding customer service to every freelancer and client. To achieve this, we are seeking out dedicated Chat Support Specialists to join our institution.
Job Summary: Chat Support Specialist
As a Chat Support Specialist at Truelancer, you will be the first element of contact for our clients, presenting properly timed and effective assistance through our online chat machine.
Your primary duty may be to help customers with their inquiries, remedy problems, and make certain a persevering revel in on the platform. You will play an essential function in preserving patron pleasure and improving the overall client experience. This feature requires strong communique talents, a purchaser-targeted mindset, and the capability to cope with multiple obligations successfully.
Key Responsibilities: Chat Support Specialist
Provide Prompt and Professional Customer Support:
- Respond to man or woman inquiries through the chat device in a properly timed and professional way.
- Address questions related to account manipulation, challenge posting, bidding, payments, and different platform functionalities.
- Offer answers to remedy customer issues and deliver a lift to complex instances to the right department if critical.
- Ensure that clients’ experience is supported and valued with the beneficial useful resource of handing over easy and concise information.
Troubleshoot and Resolve Technical Issues:
- Assist customers in navigating the platform and resolving technical problems they will encounter.
- Identify commonplace technical troubles and provide step-with the resource of-step steerage to solve them.
- Collaborate with the technical institution to record insects and suggest enhancements to decorate platform performance.
Educate Users on Platform Features:
- Provide users with data about the platform’s talents, updates, and terrific practices.
- Guide new clients via the registration device, profile setup, and assignment posting.
- Educate freelancers on a manner to successfully bid on responsibilities, speak with customers, and manipulate their bills.
Handle Payment and Transaction Inquiries:
- Assist clients with rate-related questions, which incorporate deposit strategies, withdrawal strategies, and charge disputes.
- Verify and method charge requests at the same time as ensuring compliance with organization guidelines.
- Investigate and clear up charge disputes by coordinating with the finance team and providing customers with correct data.
Maintain User Accounts and Profile Integrity:
- Monitor character money owed for any suspicious hobby and take the suitable movement to make certain platform safety.
- Assist clients in updating their profiles, managing subscriptions, and information platform tips and pointers.
- Address issues associated with account suspension, profile verification, and unique account-related topics.
Provide Feedback and Report on User Experience:
- Collect and document client comments to help decorate platform functions and offerings.
- Identify regular troubles or inclinations in male or woman inquiries and advise solutions to beautify customer service methods.
- Collaborate with the product and development agencies to percentage insights from consumer interactions.
Work in a Collaborative and Fast-Paced Environment:
- Collaborate with precise chat manual professionals to make certain ordinary and amazing help in the path of all shifts.
- Participate in institution meetings, schooling education, and non-stop improvement duties.
- Manage more than one chat conversation concurrently on the same time as retaining an immoderate diploma of accuracy and interest in the element.
Stay Updated on Platform Changes and Industry Trends:
- Continuously update your know-how of the platform’s capabilities, rules, and strategies.
- Stay informed approximately agency dispositions, competitor systems, and growing technology that could impact customer service.
- Share insights and top notch practices with crew participants to decorate not unusual organization popular performance.
Qualifications and Skills: Chat Support Specialist
Strong Communication Skills:
Excellent written verbal exchange talents with the ability to carry information certainly and concisely.
Ability to deal with tough or irritated clients with empathy and professionalism.
Customer-Focused Mindset:
A sturdy determination to provide extremely good customer support and ensure patron pride.
Ability to understand patron dreams and offer solutions that align with their goals.
Technical Proficiency:
Familiarity with online systems, chat useful aid structures, and fundamental troubleshooting strategies.
Proficiency in the utilization of net-based virtual programs and extremely good statistics of the internet era.
Problem-Solving Abilities:
Strong analytical talents with the functionality to pick out troubles, endorse answers, and enforce them effectively.
Ability to anticipate your feet and deal with unexpected conditions gently and efficiently.
Attention to Detail:
A meticulous method to managing more than one duties and making sure accuracy in all communications.
Ability to comply with strategies and cling to organization guidelines at the same time as presenting assistance.
Team Collaboration:
Ability to work collaboratively with corporate people and contribute to a terrific institution’s surroundings.
Willingness to percentage information, help pals, and participate in organization-building sports.
Flexibility and Adaptability:
Willingness to artwork in a dynamic and rapid-paced environment with the capability to comply to converting priorities.
Availability to artwork in single-of-a-type shifts, which include weekends and vacations, to make certain 24/7 help insurance.
Previous Experience:
Prior enjoyment in customer support, mainly in a talk help function, is desired however now not obligatory.
Experience within the freelancing industry or with online structures like Truelancer is a plus.
Benefits:
Remote Work Opportunity:
Enjoy the ability to operate from the consolation of your property or any area of your desire.
Save time and money on commuting and have better artwork-life stability.
Competitive Salary and Incentives:
Receive a competitive earnings package that copes with standard overall performance-based completely incentives and bonuses.
Opportunities for career improvement and profit increments based totally on today’s universal performance.
Training and Development:
Access to ongoing schooling applications to enhance your talents and understanding.
Opportunities to look at the freelancing company, customer support extraordinary practices, and platform skills.
Positive Work Environment:
Join a set of passionate professionals who are dedicated to assisting clients to acquire achievement at the platform.
Participate in agency-building sports activities, digital activities, and ordinary feedback lessons.
Healthcare and Wellness Benefits:
Comprehensive healthcare insurance, which includes clinical, dental, and imaginative and prescient plans.
Access to well-being programs and belongings to manual your bodily and highbrow well-being.
Paid Time Off and Holidays:
Enjoy paid vacation days, departures, and holidays to recharge and spend time with cherished ones.
Flexibility to take time off whilst having to stabilize personal and expert commitments.
How to Apply for Chat Support Specialist?
If you are enthusiastic about assisting others, have sturdy conversation capabilities, and thrive in miles-flung artwork surroundings, we inspire you to use the Chat Support Specialist feature at Truelancer.
To comply with this, please submit your resume and a cover letter detailing your applicable enjoyment and why you are superb in shape for this feature. We appeared earlier to be attentive to you!
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