- Job Title: Customer Service Representative
- Company: Tide
- Degree: 12th Pass/Any Graduate
- Salary: Rs. 17,000 – 45,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
About Tide:
Tide is a main digital monetary offerings company dedicated to helping small and medium-sized businesses (SMBs) control their financial operations extra effectively. Founded in 2015, Tide has unexpectedly grown to turn out to be a depended-on companion for marketers and industrial organization owners, supplying numerous revolutionary banking answers designed to simplify business enterprise banking.
Customer Service Representative Job Profile:
Tide, a prime digital economic services company, is seeking out a dedicated and enthusiastic Customer Service Representative (CSR) to enroll in our dynamic organization. As a CSR, you may play a critical characteristic in ensuring our members obtain the very exceptional diploma of help and pleasure with our offerings. You could be the frontline representative of Tide, addressing inquiries, resolving issues, and providing answers to meet our participants’ goals.
Key Responsibilities
1. Customer Interaction
- Problem Resolution: Resolve patron issues efficaciously, ensuring an excessive pleasant revel in. This consists of troubleshooting issues and providing easy, concise answers.
- Follow-Up: Conduct a look at-united status to make certain that issues are resolved to the client’s pleasure and to build up feedback at the carrier provided.
2. Product Knowledge
- Comprehensive Understanding: Maintain an in-depth understanding of Tide’s products and services to successfully address customer questions and issues.
- Updates and Changes: Stay informed approximately new product abilties, changes, and updates to provide correct information to customers.
3. Customer Satisfaction:
- Quality Service: Deliver exceptional customer service, aiming to exceed patron expectations in each interaction.
- Feedback Collection: Gather and report patron feedback to the control institution to assist enhance services and products.
4. Team Collaboration
- Cross-Functional Work: Collaborate with different departments, which include Technical Support and Sales, to clear up complex customer troubles and decorate the general purchaser revel.
- Knowledge Sharing: Share insights and studies with crew contributors to foster collaborative and supportive organization surroundings.
5. Administrative Tasks:
- Documentation: Accurately record client interactions, problems, and resolutions inside the consumer relationship control (CRM) device.
- Reporting: Prepare and put up regular reviews on customer support sports, tendencies, and comments to the control group.
Skills and Qualifications:
Essential Skills:
- Communication: Excellent verbal and written conversation talents, with the ability to carry records without a doubt and effectively.
- Problem-Solving: Strong analytical and trouble-solving competencies, with a keen eye for elements.
- Empathy: Demonstrated capacity to empathize with clients and recognize their needs and issues.
- Technical Proficiency: Comfortable with the use of digital equipment and software, together with CRM systems and Microsoft Office Suite.
- Experience: Previous experience in a customer support function, mainly inside the economic offerings or technology sectors.
- Adaptability: Ability to comply with a fast-paced, converting environment and deal with more than one obligation simultaneously.
- Multilingual: Proficiency in extra languages is a plus.
Education and Experience:
- Education: An excessive college degree or equivalent is wanted. A bachelor’s degree in commercial enterprise, conversation, or a related place is desired.
- Experience: Minimum of 1-2 years of experience in customer service or a related problem. Experience inside the monetary offerings agency is an advantage.
Personal Attributes
1. Professionalism
- Attitude: Maintain a powerful, professional thoughts-set always.
- Appearance: Adhere to the organization’s dress code and private look standards.
2. Reliability
- Dependability: Consistently reliable in attendance and performance.
- Commitment: Demonstrate a strong commitment to customer delight and the organization’s achievement.
3. Team-Oriented
- Collaboration: Work efficiently as a part of a collection, contributing to an effective team way of life.
- Supportive: Provide assistance and assistance to group people as wanted.
Working Conditions
1. Environment
- Office Setting: Primarily artwork in a place of business putting, with opportunities for far-flung paintings based totally on ordinary performance and enterprise coverage.
- Equipment: Use popular workplace machines, which include laptop structures, telephones, and copiers.
2. Hours
- Standard Hours: Typically artwork preferred business enterprise hours, with occasional evening or weekend shifts as required.
- Flexibility: Availability for flexible jogging hours, including capability extra time all through peak durations.
Career Development
1. Training
- Onboarding: Comprehensive onboarding education to familiarize you with Tide’s merchandise, services, and customer service protocols.
- Ongoing: Continuous expert improvement possibilities to beautify your abilties and information.
2. Advancement
- Growth Opportunities: Clear pathways for career advancement within the customer service branch and different regions of the corporation.
- Performance Reviews: Regular overall performance critiques to speak approximately career desires and improvement plans.
Compensation and Benefits
- Competitive Pay: Competitive sales commensurate with revel in and qualifications.
- Health: Comprehensive health, dental, and imaginative and prescient insurance plans.
- Retirement: Retirement economic financial savings plan with enterprise matching contributions.
- Paid Time Off: Generous paid time off, together with holidays, sick leave, and vacations.
- Other: Additional benefits together with employee fitness packages, reductions on Tide products, and extra.
Company Values and Culture
- Innovation Commitment: Dedication to innovation and non-stop improvement in our services and tactics.
- Integrity Ethics: Upholding the very fine requirements of integrity and ethical behavior in all interactions.
- Customer-Centric Focus: Placing the patron at the center of everything we do, striving to exceed their expectations.
- Inclusivity Diversity: Promoting a numerous and inclusive place of work in which all personnel experience is valued and revered.
Conclusion
Joining Tide as a Customer Service Representative offers the opportunity to be a part of a dynamic crew committed to imparting awesome providers to our contributors. If you’re passionate about assisting clients, solving issues, and operating in collaborative surroundings, we encourage you to use it. Together, we can make a good sized impact on the economic well-being of our individuals and preserve to innovate in the monetary services employer.
Application Process
1. Submission
- Resume: Submit your resume detailing your education, experience, and talents.
- Cover Letter: Include a cover letter explaining why you are interested in the position and how your qualifications align with the pastime necessities.
2. Screening
- Initial Screening: Our HR institution will assess packages and speak to candidates who meet the initial standards for an initial interview.
3. Interview:
- Interviews: Selected candidates might be invited for a sequence of interviews, which encompass a smartphone interview, an in-person or virtual interview, and probably a practical evaluation.
4. Offer
- Job Offer: Successful applicants will accumulate a proper pastime offer, including information on earnings, benefits, and start date.
5. Onboarding
- Orientation: New hires will take part in orientation software to introduce them to the organization’s lifestyle, guidelines, and strategies.
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