Teleperformance Walk in Interview for Freshers: Teleperformance (TP) is a global leader in customer experience management, providing exceptional support across various industries. They are hiring for a Domestic Voice Process in Tamil, Telugu, and Malayalam, imparting possibilities for individuals with robust communique abilties. This is a walk-in interview opportunity, best for the ones trying to construct a profession in a dynamic work environment. Teleperformance guarantees professional increase, a collaborative place of business, and excellent customer support schooling. Join TP for a worthwhile career in customer interplay and provider excellence.
- Job Description: Teleperformance Walk in Interview for Freshers
- Company: Teleperformance
- Position: Domestic Voice Process
- Salary: 1.5-2.5 Lacs P.A.
- Location: Chennai
- Qualification: Graduation Not Required
- Experience: 0-1 year
About Company:
Teleperformance is a global leader in purchaser enjoy control, turning in tremendous customer support, technical help, and digital answers all through industries. With operations in over 80 international places, TP serves several of the sector’s biggest brands through voice, chat, electronic mail, and social media interactions. The employer is known for its modern technology, employee-best tradition, and strong training programs that enhance career boom. Teleperformance focuses on excellence, safety, and patron pleasure, making it dependent on partners for groups international. With a diverse and inclusive body of workers, TP gives dynamic opportunities for people searching for a strong and worthwhile career in customer service and provision.
Teleperformance Walk in Interview for Freshers Job Description:
The Domestic Voice Process at Teleperformance is an exciting customer service function for Tamil, Telugu, and Malayalam speakers. It includes handling inbound and outbound calls, helping clients with inquiries, resolving troubles, and making sure an awesome enjoy. This position calls for strong conversation abilties, endurance, and hassle-fixing talents. Candidates need to be fluent in their respective close by languages and snug working in a short-paced surroundings. Teleperformance presents comprehensive training, professional boom opportunities, and a supportive painting manner of way of life. If you are searching for a robust and profitable career in customer service, that could be a top-notch possibility to sign up for a worldwide leader inside the enterprise.
Roles & Responsibilities of a Domestic Voice Process Executive:
A Domestic Voice Process Executive plays an essential function in dealing with customer interactions through cellphone calls. Their number one responsibility is to ensure patron delight through way of offering accurate information, resolving queries, and retaining expert communique. Below are the wonderful obligations of a Domestic Voice Process Executive:
1. Handling Inbound and Outbound Calls Professionally: One of the number one obligations is to govern incoming and outgoing client calls efficiently. Executives need to greet customers courteously, pay interest attentively, and offer essential help. They must make sure of brief resolution of queries even as retaining an expert and courteous tone.
2. Resolving Customer Queries and Complaints: An essential part of the position includes addressing consumer concerns efficiently. Whether it’s a product-related difficulty, an issuer request, or a billing question, executives ought to analyze the state of affairs and offer a pleasant viable answer. If a difficulty cannot be resolved properly away, they have to comply with up and make certain properly timed selections.
3. Providing Accurate Information: Customers rely on voice approach executives for proper and complete information about merchandise, offerings, regulations, and offers. Misinformation can bring about dissatisfaction and loss of don’t forget, so keeping accuracy is crucial.
4. Maintaining a Positive and Empathetic Attitude: Customers may additionally moreover gain out with frustration or confusion. The government must stay calm, patient, and empathetic, making sure that the customer feels heard and valued. An extremely good attitude allows in to maintain clients and build emblem loyalty.
5. Recording Customer Interactions and Transactions: Keeping unique facts of customer conversations is important for monitoring issues, compliance with-ups, and carrier enhancements. Executives need to report every interaction, which incorporates patron comments, courtroom instances, and resolutions, inside the organization’s CRM tool.
6. Adhering to Communication Guidelines and Policies: Every employer has unique pointers and protocols for handling purchaser interactions. Executives should strictly have a look at those standards, including name scripts, compliance guidelines, and information safety policies, to maintain professionalism and performance.
7. Escalating Unresolved Issues: If a client’s problem is past the government’s authority or know-how, it has to be escalated to the perfect branch. Proper escalation ensures faster choice and maintains purchaser pleasure.
8. Ensuring Customer Satisfaction: Providing excellent service is a key obligation. Ensuring that the patron is satisfied earlier than completing the choice is vital. If crucial, follow-usaought to be scheduled to verify trouble selection.
9. Collaborating with the Team: A voice technique authorities ought to work collaboratively with colleagues and managers to enhance common provider incredibly. Sharing comments, attending schooling periods, and taking part in group discussions can assist in enhancing overall performance.
10. Meeting Performance Targets: Companies set each day, weekly, and month-to-month goals associated with call coping with time, choice prices, and patron pride rankings. Executives need to try to obtain these benchmarks at the same time as retaining provider excellence.
Required Skills for Teleperformance Walk in Interview in Chennai:
A Domestic Voice Process Executive plays a key function in consumer interactions, making sure that queries, issues, and lawsuits are dealt with successfully. To excel in this role, an individual must very own a mixture of language proficiency, verbal exchange capabilities, technical expertise, and mild abilities. Below is an extensive breakdown of the important abilities required:
1. Fluency in Tamil, Telugu, or Malayalam: Since a Domestic Voice Process usually deals with nearby customers, fluency in nearby languages like Tamil, Telugu, or Malayalam is mainly useful. Being able to speak within the client’s local language allows in:
- Building rapport and accepting as actual with.
- Ensuring smooth and powerful communique.
- Enhancing customer delight and decreasing misunderstandings.
2. Good Verbal Communication and Listening Skills: Effective communique is the muse of customer support. A voice method authorities have to have:
- Clear pronunciation and a capacity to articulate records efficiently.
- A well-mannered and expert tone to hold a positive interaction.
- Strong listening capabilities to recognize purchaser problems in reality in advance rather than responding.
- Active listening allows executives to offer accurate responses and keep away from vain repetition, improving patron experience.
3. Basic Computer Knowledge and Typing Skills: Handling purchaser interaction calls for operating on purchaser dating management (CRM) software, documenting calls, and updating data. A candidate must be snug with:
- Basic computer operations just like the utilization of emails, spreadsheets, and organization-particular tools.
- Fast and correct typing to record client information in actual time.
- Good typing velocity allows for decreasing name managing time and enhancing efficiency.
4. Patience and Professionalism in Handling Customer Concerns: Customers can be disillusioned, frustrated, or pressured when they call. A successful government needs to:
- Remain calm and composed in stressful conditions.
- Show empathy and recognize ways to reassure customers.
- Handle tough conversations professionally without dropping staying power.
- This skill is vital for preserving customer satisfaction and resolving proceedings successfully.
5. Problem-solving and Decision-Making Skills: A voice system govt wants to be able to:
- Quickly examine client problems and discover exceptional solutions.
- Provide opportunity resolutions while the first preference isn’t feasible.
- Make short and confident choices at the same time as adhering to company guidelines.
- Strong hassle-fixing capabilities help in lowering name selection time and enhancing performance.
6. Ability to Work in a Team Environment: Customer career is a collaborative feature wherein teamwork plays a critical component. The govt has to:
- Work cooperatively with colleagues and supervisors.
- Share insights and remarks to improve your career.
- Support institution people throughout immoderate name volumes or escalations.
- An organization-oriented technique guarantees a smooth workflow and stronger customer support revel in.
7. Willingness to Work in Rotational Shifts: Many domestic name centers are characteristic 24/7 to assist clients. Therefore, authorities have to be:
- Flexible to paintings in morning, nighttime, or nighttime shifts as required.
- Ready to adjust artwork schedules based on business organization dreams.
- Able to maintain productiveness regardless of converting artwork hours.
Qualifications:
- Education: Graduation is not required; applicants with any instructional records can practice.
- Experience: Freshers and candidates with as much as at least one year of revel in are welcome.
- Language: Must be talented in Tamil, Telugu, or Malayalam.
- Age Limit: 18 years and above.
How to Prepare for the Teleperformance Walk in Interview in Chennai?
Things to Carry:
- Updated Resume
- Passport-size Photographs
- Government-issued ID Proof (Aadhar, PAN, or Passport)
- Educational Certificates (if any)
- Experience Certificate (if applicable)
Interview Tips:
- Dress professionally and have a neat appearance.
- Be assured and polite at some point in the interview.
- Demonstrate your communication competencies efficiently.
- Be organized to reply to questions about customer support eventualities.
- Show enthusiasm and willingness to study.
- Arrive early to keep away from final-minute hassle.
Top Benefits of Working at Teleperformance:
- Competitive Salary and Incentives: Teleperformance affords aggressive pay programs at the aspect of performance-based totally incentives and bonuses. Employees who meet or exceed goals can revel in extra rewards, making it a financially appealing place of work.
- Comprehensive Training and Career Growth: New hires get hold of structured education applications to decorate their communique, technical, and problem-solving abilties. Teleperformance moreover promotes internal professional growth, offering employees possibilities for promotions and role advancements within the agency.
- Health and Wellness Benefits: Employees have to get entry to health insurance, fitness coverage, and wellness applications that ensure their well-being. Some places additionally offer intellectual health assistance and counseling offerings, assisting personnel preserve a healthy paintings-existence stability.
- Flexible Work Environment: Teleperformance offers options for far-flung work, hybrid work fashions, and rotational shifts, imparting flexibility to personnel. This allows them to hold personal and expert commitments greater efficaciously.
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