- Job Title: Customer Support Executive
- Company: Teleperformance
- Degree: 12th pass/ Any Graduate
- Salary: Rs 16,000 – 45,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
About Teleperformance:
Teleperformance is a worldwide leader in providing splendid omnichannel consumer stories thinking about the reality of 1978. Our large variety of offerings consists of purchaser care, technical useful resources, customer acquisition, virtual solutions, analytics, workplace, and other specialized services to make certain our clients acquire their commercial enterprise dreams. Operating in over 80 global locations, Teleperformance serves as a strategic partner to the arena’s biggest agencies in masses of industries, which incorporates telecommunications, financial offerings, healthcare, and e-commerce.
Job Overview: Customer Support Executive
Teleperformance, a global leader in client experience management, is looking for dynamic and committed people to enroll in our institution as Customer Support Executives. In this position, you will be the frontline ambassador for our customers, turning in great company and useful resources to clients across numerous channels. This function offers an amazing possibility to artwork in a quick-paced, profitable surrounding wherein consumer pride and professional growth are paramount.
Key Responsibilities:
1. Customer Interaction:
- Serve as the first component of contact for customers, coping with inquiries, and resolving problems through smartphone, e-mail, chat, and social media.
- Provide accurate, valid, and complete information thru the usage of the right methods and device.
- Manage large quantities of incoming calls, emails, and chats efficaciously and effectively.
- Identify and confirm customers’ desires to advantage pride.
2. Problem Resolution:
- Handle patron lawsuits, provide suitable answers and alternatives in the closing dates; and examine as plenty as make ensure resolution.
- Keep records of purchaser interactions, way purchaser debts, and record files.
- Use telecommunication structures to coordinate with other departments and toughen troubles as important.
3. Product Knowledge:
- Stay updated on product information and patron regulations to provide informed assistance to clients.
- Offer distinct records about products, offerings, and policies, ensuring clients are properly informed about the services.
4. Customer Satisfaction:
- Go the more mile to interact with clients and ensure a tremendous revel in.
- Follow conversation strategies, tips, and policies.
- Take extra steps to maintain customer satisfaction and loyalty with the aid of imparting customized and inexperienced carriers.
5. Team Collaboration:
- Collaborate with colleagues and exceptional corporations to ensure an unbroken client revel in.
- Participate in crew meetings, percent quality practices, and make a contribution to a fantastic organization’s way of life.
6. Reporting and Feedback:
- Document and record patron feedback to help enhance services and methods.
- Provide everyday critiques on client interactions and outcomes to supervisors and control.
7. Continuous Improvement:
- Engage in ongoing education intervals and workshops to enhance skills and stay modern with employer inclinations.
- Proactively searching for remarks for self-improvement and improvement.
Skills and Qualifications:
- Education: An excessive college degree or the same; greater education or certifications in customer service or related fields are a plus.
- Experience: Proven customer support enjoy or enjoy as a client company consultant.
- Communication Skills: Excellent verbal and written communication talents; capability to deliver statistics in truth and correctly.
- Technical Skills: Proficiency in the utilization of computers, including typing abilities, and familiarity with CRM systems and practices.
- Problem-Solving Skills: Strong analytical and trouble-solving talents; able to deal with tough situations with staying power and professionalism.
- Interpersonal Skills: Ability to engage absolutely with lots of people and deal with conflicts constructively.
- Organizational Skills: Excellent time management talents and functionality to multi-assignment and prioritize artwork.
- Adaptability: Flexibility to paintings in shifts and adapt to changing schedules and painting environments.
- Customer Orientation: Strong customer support orientation with a focus on consumer pleasure.
- Personal Attributes:
Empathy: Ability to understand and percent the feelings of clients, imparting help with compassion.
Patience: Capacity to stay calm and composed, specifically when handling difficult customers.
Positive Attitude: A remarkable and enthusiastic mindset closer to paintings and consumer interactions.
Reliability: Dependability in appearing job duties and pleasant duties.
Professionalism: Upholding the agency’s values and maintaining professionalism in all interactions.
Working Conditions:
- Environment: This function is trendy workplace-based, with the capacity for far-flung paintings depending on corporation insurance and function necessities.
- Hours: Flexibility to paint various shifts, which encompass evenings, weekends, and vacations, as customer service is often desired around the clock.
- Equipment: Use of computers, phones, and exclusive office devices; training can be furnished as wanted.
Benefits:
- Compensation: Competitive earnings and performance-based total incentives.
- Health: Comprehensive medical insurance plans which include medical, dental, and vision coverage.
- Retirement: 401(good enough) plan with commercial enterprise business enterprise matching.
- Professional Development: Opportunities for expert growth and professional development, inclusive of education packages and mentorship.
- Work-Life Balance: Paid time without work, holidays, and bendy painting schedules.
- Other Perks: Employee health programs, institution-building activities, and reductions on corporation products/offerings.
Why Join Teleperformance as a Customer Support Executive
- Global Leader in Customer Experience Management: Teleperformance is a renowned international chief inside the purchaser experience manipulation enterprise. By becoming a member of our group, you emerge as a part of an employer with stellar popularity for delivering superb offerings all through more than one industry, which includes telecommunications, financial services, healthcare, and e-trade.
- Professional Growth and Development: We prioritize the expert improvement of our personnel. As a Customer Support Executive, you may have to get entry to a full-size range of training packages, workshops, and continuous mastering possibilities. We keep in mind in promoting from inner, and plenty of our senior leaders began out in access-stage positions.
- Diverse and Inclusive Work Environment: Teleperformance is dedicated to developing a diverse and inclusive place of job. We have a good time range in all its paperwork and are dedicated to fostering an inclusive surroundings wherein each worker feels valued and respected. We welcome people from all backgrounds to enroll in our group.
- Competitive Compensation and Benefits: We provide a competitive profit in conjunction with usual performance-based total incentives. Our comprehensive blessings package deal includes scientific medical insurance (clinical, dental, imaginative, and prescient), retirement plans with corporation matching, and paid time without work. Additionally, we offer numerous employee well-being programs to guide your everyday well-being.
- Work-Life Balance: We understand the significance of labor-lifestyles stability. Our bendy artwork schedules, together with options for far-flung artwork and diverse shifts, let you maintain a healthy stability between your expert and private lifestyles. We offer paid holidays and sufficient vacation time to make certain you may recharge and spend time with cherished ones.
Commitment to Diversity:
Teleperformance is an identical opportunity organization. We have a good time range and are committed to growing an inclusive environment for all employees. We welcome programs from all qualified applicants, no matter race, color, religion, gender, gender identification or expression, sexual orientation, countrywide beginning region, genetics, disability, age, or veteran reputation.
How To Apply:
You are joining Teleperformance as a Customer Support Executive manner embarking on a professional direction with an employer that values your contributions and gives opportunities for growth and improvement. If you are obsessed with helping others, enjoy solving problems, and thrive in dynamic surroundings, we invite you to apply and become a part of our international family. Your journey closer to a fulfilling and impactful profession starts here.
Application Process:
Interested candidates are recommended to use by using submitting a resume and cowl letter detailing their experience and why they will be an outstanding in shape for the Customer Support Executive position at Teleperformance. Applications may be submitted via our employer’s professional portal or through e-mail. Selected candidates will go through a multi-step interview method, which includes telephone interviews, expertise exams, and in-character (or virtual) interviews with team leaders and executives.
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