Highlights
- Positions :- Technical Associate IT Support Job at Genpact
- Company :- Genpact
- Experience :- 2 – 4 Years
- Qualifications :- Any Graduation
- Location :- Hyderabad
- Salary :- Not Disclosed
- Employment Type :- Full Time Permanent
About Genpact
Genpact is a worldwide professional services company that deals with the digital transformation of the customer service department, futures contract management and consulting. It started up in 1997 and is based in New York City. Genpact has been on a rapid uphill growth curve, serving clients in various areas including banking and finance, insurance, manufacturing, healthcare, and technology.
Through technological excellence and operational efficiency, Genpact employs advanced technology, data analytics, and industry expertise to help organizations. They can improve their processes, lower their costs, and increase their customer satisfaction. The company has over 100,000 employees in more than 30 countries, and a dynamic, diverse, and growth-oriented work environment is the highlight of Genpact point. Continuous learning, leadership growth, and technological excellence are emphasized by the company to be always ahead in the digital revolution that is changing the world rapidly.
Job Title: Technical Associate – IT Support
About the Role
Genpact is in need of a driven and competent technical associate – IT support to join its IT help desk team. This post is the main point of contact for first-line support to end-users, problem resolutions, and the smooth running of the IT infrastructure. The perfect fit of this job will have the necessary technical knowledge, good communication, and a customer-friendly approach to achieving great support services. This position is a great opportunity for those who want to establish a career in IT support, have practical skills with corporate IT systems, and be part of a rapidly moving, global environment.
Job Description
Once the Technical Associate – IT Support, you will be the helper for the employees and customers who have different kinds of technology-related problems that concern the hardware, software, network, and other IT services. You will be the communication point for support, troubleshooting, offering resolutions, and referring complex cases to higher-level teams.
Your main duties will include:
- Getting and recording support requests that come in through a call, an email, or a ticketing system.
- Working to find the causes of the software and hardware problems and resolving them for desktop and laptops, printers, and other mobile devices.
- Auxiliaries in password resetting, software installation, and account access.
- Dealing with the problems of network connections, problems with VPN, and setting up email.
- Writing down what is done and the solutions accurately in the help-desk system.
- Working with the IT to raise difficult cases that are not solved quickly to get them solved on time.
- Help in the installation and configuration of the new hardware and software of the employees.
- Basic training or guidance to users on the usage of IT tools and best practices.
- Supporting and updating common knowledge base articles for recurring issues.
- Keeping a watch on security policy and data privacy standards.
Benefits Working at Genpact
Genpact provides an extensive benefits package that includes the support of employees’ well-being and professional growth, such as:
- Competitive Salary: A remuneration package that is in line with the market.
- Health & Wellness: Insurance coverage that includes medical, dental, and vision services.
- Paid Time Off: Generous leave policies are including vacation days, personal leaves, and holidays.
- Retirement Savings: Provident fund, gratuity, and other retirement benefits.
- Learning & Development: The access to technical training, certifications, and leadership initiatives that are available to you for your career advancement.
- Career Growth: The company provides employees with options for”
Eligibility Criteria
Those who are willing to apply for the position of Technical Associate Genpact should satisfy the following requirements:
- Educational Qualification: A bachelor degree in Information Technology, Computer Science, or a related field. Diploma holders with relevant exposure to the field can also avail of the opportunity.
- Experience: 0-2 years of experience in IT support, technical helpdesk, or the like.
- On-Boarding Skills: Knowledge of computer OS (Windows, macOS), MS Office Package, common Hardware Troubleshooting, and Network Fundamentals is a must. Being conversant with ticketing systems such as ServiceNow and Remedy, if not friendly, is a plus.
- Communication Skills: Good speaking and writing abilities.
- Customer Service Orientation: A Positive approach towards solving user problems with calmness and elegance.
- Problem Theory Abilities: If expertise you intend to track down the issue rapidly and move it on to a higher ring if necessary without fail.
- Certifications: Also, it will be great if you have some IT Certification like CompTIA A+, Network+, or you are one of the members of the Microsoft Certified IT Professional (MCITP) program. But it’s not mandatory.
- Other Requirements: Be available for shift work, accept changing priorities and work well with others.
FAQs About Technical Associate IT Support Job at Genpact
Q1: What career progression opportunities are available at Genpact for IT support roles?
A1: A worker in charge of providing support who has achieved success may promote himself to the next stage by taking on such positions as the Senior Support Engineer, Technical Lead, Systems Administrator, or one of the specialized IT sectors like cybersecurity, network administration, or project management.
Q2: Is training provided for new hires?
A2: Truly, Genpact enrolls transneuronal training, skill uplift-spurt, and continuous learning, serving staff towards gaining their
Q3: Can I work remotely in this role?
A3: Remote work may be an option if the current company policy and location allow it; hence, support roles that can be carried out virtually are always considered for remote work.
Q4: What is the typical work environment like?
A4: The organization is all about belligerency, cooperation, and client orientation, where strong teamwork, continuous learning, and innovation are strongly emphasized.
Q5: How does the support ticketing process work?
A5: The customer support ticketing service receives the support requests in the form of tickets, checks them according to priority, and continues to monitor them until a response is reached. Proper documentation occupies the track for proper follow-up, user training, and knowledge sharing.
Conclusion
Working in Genpact is a very good opportunity to step into the IT world with exposure to global technology companies. In addition to a favorable working climate, numerous learning opportunities, and clear career pathways, this job is ideal for people passionate about the field of technology and customer service.
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