Tech Mahindra Walk in Job Vacancies – Kolkata skilled candidates for Voice Process roles at its Kolkata office. Open to graduates and undergraduates, this is a great opportunity to begin your career within the BPO quarter. Candidates ought to have accurate English and Hindi communication abilities, a typing velocity of 30 WPM, and be equipped for 24/7 shifts.
Tech Mahindra Walk in Job Description:
- Role: Voice Process
- Location: Kolkata
- Salary: Up to 2.75 LPA
- Experience: Freshers
- Qualifications: Any Graduate
Job Type: Full Time
About Tech Mahindra:
Tech Mahindra is a part of the Mahindra Group, a worldwide conglomerate with operations in over ninety international locations. With a robust awareness of technology and innovation, Tech Mahindra grants global-class answers in IT services, consulting, and business process outsourcing (BPO). The company fosters a collaborative work environment that values variety, innovation, and mastery. Joining Tech Mahindra is not just about beginning a process – it’s approximately starting a profession with endless opportunities.
Tech Mahindra Walk in Job Designation:
This is an access-degree function designed to introduce freshers to the dynamic and speed-paced surroundings of the BPO zone. As a Voice Process Associate, you’ll interact with customers to provide facts, clear up problems, and ensure a smooth and positive experience for clients.
Tech Mahindra Walk in Job Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound calls from customers professionally and with politeness.
- Understand and remedy consumer queries, complaints, or requests associated with products, offerings, or policies.
- Provide correct, valid, and complete information by the usage of the proper tools and sources.
2 . Issue Resolution:
- Troubleshoot client problems and offer timely resolutions.
- Escalate complicated issues to the perfect department or manager when necessary.
- Ensure patron pleasure with the aid of supplying opportunity solutions if required.
3. Communication:
- Maintain a clear and fluent verbal exchange in both English and Hindi.
- Follow proper call scripts and guidelines whilst interacting with clients.
- Practice lively listening and empathy to ensure a nice consumer experience.
4 . Data Management:
- Accurately update consumer records in the machine after each interaction.
- Maintain call records and keep up as in keeping with method requirements.
5 .Adherence to Process:
- Follow agency procedures, policies, and high-quality requirements always.
- Ensure compliance with records protection and privacy policies.
- Meet day by day/weekly/month-to-month objectives and Key Performance Indicators (KPIs) consisting of name handling time, patron satisfaction rankings, and determination charge.
6. Team Collaboration:
- Work closely with crew contributors, supervisors, and assist departments to resolve client problems quickly.
- Participate in team conferences, schooling sessions, and overall performance critiques.
Tech Mahindra Walk in Job Eligibility Criteria:
Qualification: Open to any graduate or undergraduate applicants from any discipline.
Experience: Freshers are especially encouraged to apply. Candidates with previous experience in BPO or voice manner roles can also apply.
Languages Required:
- Excellent verbal communication talents in English and Hindi.
- Candidates need to be fluent and confident, with minimum MTI (Mother Tongue Influence).
Typing Skills: Typing pace must be at the very least 30 words in step with minute (WPM) with ninety % % accuracy.
Tech Mahindra Walk in Job Requirements and Expectations:
- Candidates must be customer-oriented with a wonderful mindset.
- Should be snug with rotational shifts, including night time shifts and weekends (24/7 support surroundings).
- Should not have any planned leave inside the next 3 months after becoming a member.
- Commitment to painting nine hours in step with day (eight hours of labor + 1 hour break).
- Must have suitable interpersonal abilties, trouble-solving competencies, and endurance in dealing with patron queries.
- Candidates should not have appeared for any Flipkart technical interviews within the last three months.
- Immediate joiners could be favored.
Why Join Tech Mahindra?
Tech Mahindra offers a brilliant platform for those who need to start their journey in customer support and the BPO domain. With today’s infrastructure, a people-pleasant surroundings, and trainingassistancet, that is the best region for formidable individuals seeking to make their mark within the enterprise.
Whether you’re a clean graduate, someone in-between careers, or sincerely looking to gain treasured paintings experience, this walk-in force is a gateway to bigger and higher career potentialities. Be part of a forward-thinking employer that values its employees and invests in their growth.
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