Tech Mahindra Walk-In Interview in Multiple Locations role of Customer Support Executive (Voice/Blended Process) is basically the same as the functions of inbound and outbound calls, along with answering customers’ questions, and delivering product/service information with a great professionalism. The applicants should possess communication skills of an excellent level, be good problem solvers and have a customer-first approach. The Company is open to receiving applications from freshers (graduates) as well as from experienced candidates (12th pass with BPO experience). The job entails working on a full-time basis, and the employee will be subject to shift rotation. Other benefits include competitive salary, career advancement opportunities, and getting familiar with foreign processes.
- Position: Customer Support Executive
- Company: Tech Mahindra
- Location: Noida, Ghaziabad
- Education: 12th Pass
- Experience: 0-4 yrs
- Salary: ₹ 1.75-2.5 Lacs P.A
- Employment Type: Full Time
About Tech Mahindra
Tech Mahindra is a member of the Mahindra Group, a $21 billion global family of companies. The company offers IT services, business consulting, and digital transition products & services to customers in more than 90 countries. Having a staff of over 150,000, Tech Mahindra is centered on innovation, worldwide presence, and sophisticated employee-centric policies.The firm, Tech Mahindra, has established itself as a force to be reckoned with in the Call Centre industry by consistently providing high-quality customer care services, technical support, and process management solutions to their extensive international clientele. Working at Tech Mahindra implies that you are associating yourself with the company that issues out staff promotions, development, and life-long learning as its core values.
Job description of Tech Mahindra Walk-In Interview in Multiple Locations
The ideal candidate for the Customer Support Executive (Voice/Blended Process) position will be an energetic person who takes delight in customer issue solving and who is ready to provide superior service to the customers.
The main duties of a Customer Support Executive will be the following:
- Answering the calls of incoming and outgoing customers.
- Helping customers with questions, complaints, and product-related information.
- Provide help to the customer via voice or chat in a polite manner.
- Write down the times when customers talk to you.
- Conducting service by maintaining company policies during the offering of guarantees and services.
- It is a job for which the person can be employed indefinitely and works full-time. Opportunities abound for employee’s career and personal growth in the customer support and service operations department.
Key Responsibilities of Tech Mahindra Walk-In Interview
- Make calls both from inside and outside the company in an empathetic and professional way and be polite to customers.
- Explain the product or service to customers in an easy way, which they can grasp, and which will last tongues only.
- Locate the source of a customer’s problem and then solve it with the least possible time and effort.
- Even so, if you happen not to solve a problem, you should forward it to the higher management.
- Appreciate your interlocutors through listening attentively and talking in a way that is understandable and clear.
- Communicate all customer info in the CRM for the sake of being open with customers and doing the necessary follow-up activities.
- Be ready to work in any shift including weekends and holidays.
- Take care of customer issues together with your teammates until the customer satisfaction level gets higher.
Required Qualifications for Tech Mahindra Walk-In Interview
Tech Mahindra is ready to hire people with different educational backgrounds and has set the eligibility criteria accordingly to accept both fresh and experienced applicants!
- Passing 12th (along with work experience in customer support).
- Fresher should have finished their graduation.
- Experience: The experience required is from 0 to 4 years in customer service, voice support, or BPO roles.
- Age limit: Starting with 18 years of age and above.
- People who are able to join immediately will be looked at with preference.
Essential Skills required Customer Support Executive at Tech Mahindra
- Customer Support Executive at Tech Mahindra a hybrid of technical and soft skills to successfully conduct his work.
- Strong verbal communication skills in English.
- Good spoken English and customer-friendly voice.
- Strong Analytical and logical skills of problem-solving.
- Active listening and sympathy for customers to understand their queries.
- Capability to still perform in strong tempo situations.
- Possessing the attribute of shift work rotational flexibility.
- Basic knowledge of computers including CRM tools and fast typing skills
Salary Details of Customer Support Executive at Tech Mahindra
- Salary range: Rs 1.75 – 2.5 LPA (up to Rs 17,000 per month in hand, dependent on experience, and performance).
- The possibility of offering performance-based incentives.
- Annual cycle of performance appraisal to select from the candidates of the most deserving ones.
Benefits of Joining Tech Mahindra
- A job at Tech Mahindra is loaded with a variety of perks and wonderful benefits.
- 5 working days and 2 days rotational offs.
- Well-designed skill enhancement training programs.
- Acquiring international process and client knowledge.
- Access to career growth opportunities and prompt internal promotions.
- Friendly and inclusive Company Culture.
- Work from state-of-the-art office locations with easy metro connectivity.
- Enjoy the wellness programs and employee engagement activities.
Career Growth Opportunities at Tech Mahindra
Tech Mahindra offers its employees a carefully planned career development trajectory. The first approach to the labor market as a customer support executive, you can walk the higher scales like:
- Team Leader / Process Trainer
- Quality Analyst
- Assistant Manager / Operations Manager
- Client Relationship Manager
Mutually, the employees may also look into cross-functional mobility possibilities in the IT, consulting, and digital transformation sub-sectors at Tech Mahindra.
Walk-In Interview Details
Date: September 6 – September 15
Time: 10:00 AM – 3:30 PM
Venue: A6, the location of Tech Mahindra Sector 64, nearby Sahara Chowk,Noida, Uttar Pradesh 201301
How to Apply for Customer Support Executive at Tech Mahindra
There are two ways to apply for the Tech Mahindra Walk-In Interview:
1. Direct Walk-In
- Carry a copy of your updated resume.
- Bring government ID proof (Aadhar Card, PAN Card, or Passport).
- Carry passport-size photographs
- Reach the venue during the scheduled time slot.
2. Pre-Application
- Contact the recruiters via phone or email for slot booking.
- Share your updated CV in advance
Interview Preparation Tips for Tech Mahindra Walk-In Interview
To increase your chances of success in the Tech Mahindra interview, follow these tips:
1. Research the company: Understand Tech Mahindra’s services, culture, and global presence.
2. Polish your communication skills: Practice speaking fluently and confidently in English.
3. Prepare common customer service questions: For example, how to handle an angry customer or how to resolve a technical issue.
4. Dress formally: First impressions matter; wear neat, professional attire.
5. Stay confident and positive: Show enthusiasm for customer service.
6. Be punctual: Arrive at the venue at least 15 minutes before the scheduled time.
7. Prepare documents: Keep copies of your resume, educational certificates, and ID proof ready.
Frequently Asked Questions (FAQs) for Tech Mahindra Walk-In Interview
Q1. Is this a work-from-home job?
No, this is a work-from-office role in Noida and nearby locations.
Q2. Do I need prior BPO experience to apply?
No, freshers are welcome if they have completed graduation. 12th pass candidates must have prior customer support experience.
Q3. What is the shift timing?
The role involves rotational shifts, including weekends and holidays.
Q4. How soon can I join after selection?
Tech Mahindra is looking for immediate joiners.
Q5. Is there a bond or contract period?
No bond has been mentioned for this role.
Conclusion
Tech Mahindra Walk-In Interview is an amazing chance for new graduates as well as the experienced staff to make a fresh start or move up their BPO career. Along with alluring pay, progression chances, various training schedules, and employee-friendly policies, this position is perfect for those who wish to become successful in the customer support and service operations field.There is no doubt that if you possess the eagerness to provide the best customer service, have excellent communication skills, and are willing to work in a rotational shift, then you could be on your way to a successful career at Tech Mahindra with this opportunity.
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