Tech Mahindra Walk in Drive Customer Service Executives (Voice Process) at its Airoli, Navi Mumbai location. Walk-in interviews from 2nd to 11th June, between 11:00 AM to 5:30 PM. Open to graduates/undergraduates, freshers, or experienced (up to four years). Strong English verbal exchange and trouble-fixing talents required. Work from he office, 5-day work week, rotational offs.
Tech Mahindra Walk in Drive Description:
- Role: Voice process
- Location: Navi Mumbai
- Salary: 2-2.5 Lacs P.A
- Qualification: Any Graduate
- Experience: 0 – 4 years
- Job Type: Full Time
About the Company:
Tech Mahindra is a global leader in virtual transformation, consulting, and enterprise re-engineering solutions. As a part of the Mahindra Group, one among India’s biggest multinational federations, Tech Mahindra gives you progressive and customer-centric IT and BPO offerings across numerous industries. With a strong presence in over 90 countries, Tech Mahindra empowers groups by way of simplifying their digital journeys via cutting-edge technology and solutions.
Tech Mahindra Walk in Drive Job Overview:
Tech Mahindra is carrying out a walk-in drive for the placement of Customer Service Executive (Voice Process) at its Airoli location. This is a tremendous opportunity for freshers and candidates with up to four years of enjoy to start or develop their career within the customer service and BPO region.
We are seeking an enthusiastic individual with appropriate communication and trouble-solving capabilities to join belief-based team. If you’ve got the desire to paintings in a quick-paced and consumer-targeted environment, we invite you to stroll in and discover this opportunity.
Tech Mahindra Walk inDrive Roles and Responsibilities:
As a Customer Service Executive, your primary duties will encompass:
- Handling incoming consumer queries in a polite and professional manner.
- Listening actively to understand purchaser concerns and offering appropriate solutions.
- Building and retaining believe-based relationships with clients by way of imparting accurate, timely, and useful responses.
- Documenting all interactions with customers correctly inside the enterprise’s device.
- Following verbal exchange techniques, pointers, and guidelines as described with the aid of the company.
- Ensuring client delight by means of resolving troubles for the duration of the primary interaction on every occasion possible.
- Escalate complex cases to the precise inner groups when vital.
Tech Mahindra Walk in Drive Key Skills Required:
To be successful in this position, applicants should possess the following talents:
- Good command o ver English communication (both verbal and written).
- Ability to deal with client interactions expectantly and empathetically.
- Experienced and sturdy hassle-solving capabilities.
- Patience, attentiveness, and interpersonal talents to address varied client personalities.
- Team-oriented mind-set with the capacity to work independently while required.
- Basic computer skills and the ability to quickly examine CRM tools.
Tech Mahindra Walk in Drive Eligibility Criteria:
Educational Qualification:Open to any graduate or undergraduate (in any discipline).
Experience:
- Freshers are welcome.
- Candidates with as much as 4 years of revel in in customer service or BPO voice process are encouraged to apply.
- Minimum one year of previous experience (on paper) is desired, however, not obligatory.
Languages Required: work
- (obligatory)
- Hindi and Marathi (desired for local communication)
- Age Limit:Applicants should be among 18 to 35 years of age.
Why Join Tech Mahindra?
- Opportunity to work with one of the top BPO employers in India.
- Learn and grow in a dynamic, excellence-oriented, performance-driven way of life.
- Competitive repayment and activity stability.
- Access to internal process promotions and cross-functional career paths.
- Employee-centric HR guidelines and an inclusive work environment.
Tech Mahindra Walk in Drive Benefits:
- Salary and Incentives:
- Competitive fixed revenue: ₹2.00 – ₹2.50 LPA
- Performance-primarily based incentives and rewards
- Timely revenue disbursement with full compliance
- Career Growth & Internal Mobility:
- Opportunity for internal promotions and talent-primarily based function transitions
- Access to schooling packages for upskilling and professional growth
- Fast-tune promotions for excessive performers
3. Work-Life Balance:
- five-day running week
- 2 rotational weekly offs
- Fixed shift length (10 hours, together with breaks)
- On-the-Job Training
- Structured training application for all new joiners
- Hands-on mastery of customer support, communication, and CRM tools
- Mentorship and assistance from skilled team leaders
- Employee Support:
- Dedicated HR aid for queries and grievance decisions
- Access to an internal worker assistance program (EAP) for mental well-being
- Regular remarks and overall performance discussions
- Health and Safety:
- Safe and inclusive place of business
- COVID-secure office environment with all hygiene protocols
- Access to the first-useful resource and emergency guide within the premises
- Employee Engagement:
- Team-constructing sports and worker engagement events
- Celebrations of galas, birthdays, and achievements
- Recognition applications, together with “Star Performer” and “Employee of the Month”
- Infrastructure and Facilities:
- Modern office setup with ergonomic workspaces, cafeteria, and pantry, get access to
- Easy commute area near Airoli railway station
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