Company Overview: Tech Mahindra Hiring International Voice Process part of the Mahindra Group, is a primary global provider of information technology, networking generation solutions, and commercial enterprise agency technique outsourcing services. Established in 1986, Tech Mahindra has grown to end up a top notch participant inside the IT and BPO agency, serving a big form of industries, on the aspect of telecommunications, banking, healthcare, and manufacturing. With over a hundred thirty,000 specialists in the course of ninety global locations, Tech Mahindra is dedicated to the usage of innovation, enhancing purchaser revel in, and turning in cutting-edge solutions to its clients.
Tech Mahindra’s middle values embody patron centricity, exceptional, and a determination to fostering a collaborative paintings surroundings. The organisation emphasizes the importance of range and inclusion, ensuring that personnel from numerous backgrounds sense valued and empowered. As a socially accountable corporation, Tech Mahindra is also deeply devoted to sustainability and agency social duty tasks, aiming to make a great impact on society and the surroundings.
Job Description
Job Title: Customer Support Associate – Voice Process
Company: Tech Mahindra
Degree: Intermediate / Any Arts and Science and Engineering Graduates
Salary:
Freshers: CTC 3 LPA
Experienced: Up to CTC 4.75LPA
Location: Electronic City, Bangalore
Experience: 0 – 2 years
Role Overview
Tech Mahindra is currently hiring for the place of Customer Support Associate in their International Voice Process crew. This position is proper for freshers and skilled candidates who’re immediately joiners. The number one obligation of the Customer Support Associate is to remedy client queries thru voice calls, making sure a immoderate diploma of customer pleasure.
Key Responsibilities of International Voice Process
Customer Query Resolution: Handle incoming consumer calls and remedy their queries efficaciously.
Customer Support: Provide excellent customer service thru records and addressing customer dreams.
Communication: Maintain clear and effective communication with clients, demonstrating a notable command of the English language.
Shift Flexibility: Work in a 24/7 rotational shift environment, ensuring availability for all assigned shifts.
Team Collaboration: Collaborate with organization individuals and make a contribution to a extraordinary art work environment.
Multi-tasking: Manage more than one responsibilities and prioritize workload effectively.
Adaptability: Adapt to changing strategies and environments, staying updated with the modern techniques.
at Tech Mahindra International Voice Process Need Qualification and Skills
Minimum Qualifications
Education: Intermediate / Any Arts and Science and Engineering Graduates.
Experience: Freshers and skilled applicants (0-2 years) can look at.
Essential Skills
Communication: Excellent verbal and non-verbal English conversation capabilities.
Customer Focus: Strong customer hobby and the capability to address customer troubles efficiently.
Interpersonal Skills: Strong interpersonal abilties and the functionality to paintings well in a group surroundings.
Multi-tasking: Ability to address more than one obligations and prioritize efficaciously.
Adaptability: Ability to conform to converting techniques and environments.
Flexibility: Willingness to art work in 24/7 rotational shifts.
Basic Customer Support Knowledge: Understanding of easy customer support principles.
Why Tech Mahindra
Tech Mahindra gives an exciting and dynamic artwork surroundings that is right for human beings looking to start or improve their careers inside the BPO organisation. Here are some motives why Tech Mahindra is an exceptional
location to artwork:
Global Exposure: As a global agency, Tech Mahindra offers personnel with the possibility to artwork on international responsibilities and gain worldwide exposure.
Innovative Culture: Tech Mahindra fosters a culture of innovation, encouraging personnel to expect creatively and contribute to current answers.
Professional Growth: The agency offers severa education and development programs to help employees beautify their abilties and increase their careers.
Work-Life Balance: Tech Mahindra emphasizes artwork-lifestyles balance, supplying a supportive paintings surroundings and flexible art work arrangements.
Diversity and Inclusion: The business enterprise values range and inclusion, ensuring that all personnel sense valued and respected.
Employee Benefits: Tech Mahindra gives aggressive salaries, health blessings, and considered one of a kind perks to ensure worker nicely-being.
Corporate Social Responsibility: As a socially responsible business enterprise, Tech Mahindra engages in severa projects geared inside the path of creating a powerful impact on society and the environment.
Summary of Tech Mahindra
Tech Mahindra is a prime worldwide IT and BPO services company, seemed for its determination to innovation, consumer pleasure, and agency social obligation. With a various employees and a robust emphasis on expert growth and development, Tech Mahindra gives a supportive and dynamic art work surroundings for personnel in any respect levels.
The enterprise’s customer-centric technique, mixed with its recognition on awesome and excellence, makes it a trusted associate for corporations international. Tech Mahindra’s determination to sustainability and social responsibility further underscores its willpower to growing a immoderate great effect on the area.
How to Apply
If you are interested in joining at Tech Mahindra as a Customer Support Associate in the International Voice Process, observe those steps to apply:
Prepare Your Application:
Resume: Update your resume to cognizance in your instructional facts, applicable abilties, and any previous experience.
Cover Letter: Write a cowl letter detailing your hobby within the Customer Support Associate function and the manner your qualifications align with the undertaking necessities.
Submit Your Application:
Send your resume to Samuel HR via WhatsApp at 9444730317. Please word that this huge variety is for WhatsApp messages best and no calls can be entertained.
Interview Preparation:
Research: Familiarize your self with Tech Mahindra’s services, responsibilities, and company way of existence to understand its operations and values.
Skills Review: Be organized to talk approximately your communication abilties, statistics of customer support mind, and any applicable project experience inside the route of the interview.
Practice: Practice not unusual interview questions and prepare questions to ask the interviewer about the area and Tech Mahindra.
Follow-Up:
After filing your software, remember following up with an e-mail or a message on WhatsApp to explicit your continued hobby in the feature.
By carefully getting prepared and offering your qualifications, you can beautify your possibilities of securing a characteristic at Tech Mahindra, wherein you could enlarge and contribute to a dynamic and revolutionary organization.
Important Note:
Tech Mahindra does now not fee any charges to method device packages, and candidates are not required to pay to take part inside the hiring manner. Be aware about scams that would ask for fee to apply or for buying device or education.
Equal Employment Opportunity (EEO) Statement:
at Tech Mahindra is an equal opportunity corporation. It is Tech Mahindra’s insurance to lease, train, sell, and pay buddies based totally absolutely totally on their venture-associated qualifications, functionality, and essential standard standard performance, with out regard to race, color, creed, faith, national beginning, citizenship reputation, gender identification, pregnancy, marital recognition, age, highbrow or physical disability, genetic information, scientific condition, navy or veteran recognition, or each other issue protected with the beneficial aid of regulation. Offers of employment are conditional upon the passage of screening necessities relevant to the hobby
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