Tech Mahindra Freshers Jobs: Tech Mahindra is hiring for Banking Voice Support roles. Candidates with excellent communication skills and customer service experience are preferred. The role involves handling banking queries, resolving customer issues, and providing exceptional service. Freshers and experienced professionals can apply. Competitive salary and growth opportunities available. Join a dynamic work environment today!
- Job Description: Tech Mahindra Freshers Jobs
- Company: Tech Mahindra
- Location: Noida (Work from Office)
- Employment Type: Full-time, Permanent
- Experience: Freshers
- Salary: ₹1.75 LPA – ₹3.5 LPA
About Company:
Tech Mahindra is a main global technology and business answers issuer, a part of the Mahindra Group. Headquartered in India, it gives virtual transformation, IT offerings, and consulting throughout numerous industries, including telecom, banking, healthcare, and retail. With a sturdy cognizance on innovation, AI, and cloud computing, Tech Mahindra serves customers in over 90 international locations. The business enterprise emphasizes sustainability, variety, and current era to power business fulfillment. Recognized for its customer-centric method, it keeps to make bigger its worldwide footprint whilst fostering a subculture of studying and boom.
Tech Mahindra Freshers Jobs Recruitment Job Description:
The Associate Customer Support role at Tech Mahindra involves handling customer queries related to banking services via voice support. Responsibilities include resolving issues, managing calls, ensuring customer satisfaction, and updating records. Strong communication in English & Hindi, problem-solving skills, and customer handling abilities are essential. This is a work-from-office role in Noida, offering job security, health benefits, and career growth opportunities.
Roles and Responsibilities:
As a Banking Voice Support Associate, you’ll be responsible for handling patron inquiries and imparting first-rate service within the banking area. Below are the important thing obligations:
1. Customer Query Resolution:
- Handle client queries associated with banking services.
- Provide solutions to account-related troubles, transactions, and widespread banking inquiries.
- Escalate unresolved issues to an appropriate department whilst vital.
2. Customer Call Management:
- Answer inbound customer calls in a expert and courteous way.
- Ensure a excessive stage of purchaser pride by means of addressing concerns right away.
- Follow up with clients to make sure their problems were resolved.
3. Effective Communication & Relationship Management:
- Actively listen to clients and offer applicable and correct statistics.
- Build a fine rapport with customers thru powerful communique.
- Maintain a polite and expert tone during interactions.
4. Documentation & Record Maintenance:
- Accurately file client interactions and queries.
- Maintain and replace records in the inner banking machine.
- Ensure compliance with organization regulations and banking policies.
5. Problem-Solving & Conflict Resolution:
- Analyze customer court cases and provide appropriate resolutions.
- Work collaboratively with different teams to remedy client issues efficiently.
- Provide comments to enhance tactics and patron experience.
Required Skills & Competencies:
1. Technical Skills:
- Banking Knowledge: Understanding of primary banking techniques, such as account services, transactions, and virtual banking answers.
- Typing Speed: Good typing speed with accuracy for green documentation.
- System Navigation: Ability to paintings with CRM software and banking platforms for query decision.
2. Communication Skills:
- Verbal Communication: Strong command over English and Hindi to efficaciously have interaction with customers.
- Active Listening: Ability to understand purchaser issues and reply correctly.
- Clarity & Professionalism: Ability to hold professionalism and clarity in conversations.
3. Interpersonal & Soft Skills:
- Customer Handling Skills: Patience, empathy, and professionalism in managing consumer queries.
- Problem-Solving Ability: Ability to analyze troubles and offer appropriate answers.
- Multitasking: Ability to deal with more than one customer interactions effectively.
- Adaptability: Open to gaining knowledge of new processes and managing one of a kind kinds of queries.
5. Work Ethics & Performance Skills:
- Time Management: Managing call period and response time efficaciously.
- Attention to Detail: Ensuring accuracy in recording purchaser data and responses.
- Team Collaboration: Working intently with team contributors and executives to enhance provider pleasant.
Qualifications & Eligibility Criteria:
Educational Qualification:
- Undergraduates, Graduates, and Postgraduates are eligible.
- Graduates and Postgraduates are desired.
Experience:
- Freshers can apply.
- Minimum 6 months of revel in in customer service or a relevant subject is desired.
Language Proficiency: Must be talented in English and Hindi (verbal and written).
Work Mode: This is a work-from-office role based in Noida.
Benefits at Tech Mahindra:
- Competitive Salary & Incentives: Tech Mahindra offers appealing revenue packages, performance-based incentives, and regular appraisals to reward employees’ contributions.
- Career Growth & Learning Opportunities: The agency offers vast schooling programs, upskilling projects, and certifications to help employees grow professionally. Internal promotions and management improvement applications ensure career development.
- Work-Life Balance & Flexible Work Options: Employees revel in hybrid work fashions, paid day without work, and well-being packages to hold a wholesome paintings-life balance.
- Comprehensive Employee Benefits: Health insurance, retirement plans, employee help programs, and different perks ensure financial safety and properly-being.
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