As a Tech Mahindra Customer Support Job Kolkata, you will be asked to solve customers’ issues through voice process.They are seeking graduates who are good in English and Hindi to join their team. The job is for candidates who are willing to work in a 24/7 rotational shift, including night shifts and a six-day workweek. Candidates should have basic knowledge of computers, MS Word, Excel, and operating systems. People who can join right away will be given preference.
- Position: Customer Support
- Company: Tech Mahindra
- Location: Kolkata
- Education: B.A. degree
- Experience: Freshers
- Salary: ₹50,000 – ₹1,50,000 per annum
- Employment Type: Full Time
Tech Mahindra Customer Support Job Description
Tech Mahindra is looking for a Customer Support executive who will be responsible for answering e-commerce customer queries, solving their problems, and providing prompt service through the different channels of communication. The position is a voice process, where one is expected to have good English and Hindi skills. The candidates must be ready to work in a 24/7 shift rotation (including night shifts).This job is only available in the office, and it is suitable for freshers or candidates with a little amount of the work who want to start their career in the customer service domain. The choice Tech Mahindra is rather focused on instant turners who are well-spaced and comfortable working in intense conditions, specifically during high-pressure situations and delivering first-rate customer interactions.
Key Responsibilities of Tech Mahindra Careers
If you occupy the position of Tech Mahindra Customer Support Job, Kolkata office, your duties will include:
1. Handling Customer Queries
- Answer calls from the customers of the e-commerce division.
- Resolve the issue by directing returns, refunds, payments, and product/service information with orders for the customer.
- Guide the customer with clear instructions to help the customer have a good time.
2. Problem Resolution
- Recognize the problems quickly and offer solutions that are on time.
- In case there is an intricate query which you find difficult to resolve, you can elevate it to the support team that is at a higher level.
3. Maintaining Customer Satisfaction
- Use polite, professional, and empathetic language.
- Ensure that a customer gets resolved on the first call diagnosis hence a call that deals with customer concern effectively will be a chance to reduce customer effort besides increasing customer satisfaction.
4. Documentation and Reporting
- Produce detailed documentation of customer calls and interactions.
- Provide company details of the calls and resolutions through the internal system.
5. Adhering to Processes
- Adhere to the company’s processes and standards as well as the performance agreements.
- Operate within the given productivity and quality ranges.
6. Team Collaboration
- Work with other team members and supervisors to increase productivity.
- Share the feedback that customers have given you with the company to make the process easier and more efficient.
Qualifications for Tech Mahindra Careers
For this position, the educational and professional qualifications required are:
- Minimum Qualification: 10+2 (Higher Secondary) or 10+3 Diploma.
- B.A. degree is also considered.
- Candidates that are currently pursuing any other academic course will not be considered for employment.
- Preference will be given to freshers, but having experience in customer service will be a plus.
Desired Skills for Tech Mahindra Customer Support Job
Tech Mahindra is looking for candidates with certain talents that enable them to shine at their work. Namely, these are:
1. Verbal Communication
- Fluency in English and Hindi including verbal communication.
- Relativity to summate solutions briefly.
2. Computer Skills
- Understanding of the use of MS Word and Excel.
- Knowledge of computer (PC) hardware and software.
3. Customer Service Perspective
- Strong customer-centric problem resolution trait.
- Will-seeking, empathy, and reflective listening abilities.
4. Adaptability
- Room-for-rotational willingness to work shifts, including at night)
- Being a 6 day on/1 day off rotating work commitment.
5. Work Ethic
- Problem-solving under stress condition capacity.
- Good communication skills, warmth, and positive vibes.
Benefits of Working at Tech Mahindra
Working at Tech Mahindra or anywhere else in a similar fashion is just about more money in the bank. It entitles the individual to a bouquet of professional experiences and benefits including but not limited to:
1. Salary That Competes
- The average salary stands at around ₹50,000 – ₹1,50,000 per annum where the final amount is subject to skills, performance, and experience.
2. Training and Skill Growth
- Technical and soft skills can be improved through on-the-job training.
- Continuous learning portals and career workshops open to you.
3. Empathetic Schedule
- The shift system is regular and contains one weekly off.
- Burnout reduction policies applicable during rotational work are in place.
4. Exposure to the World
- The possibility to be the partner of the global diverse clients’ in-depth industry study.
- The ability to get used to international customer net expectations.
5. Progressive Career
- The growth process has been made visible in moving into the higher cadre like Team Lead, Quality Analyst, Trainer or Operations Manager.
- You can also become a member of the IT or consultancy division by internal transfer after confirmation of your ability.
Salary Details of Tech Mahindra Careers
- The Salary (Yearly): ₹50,000 – ₹1,50,000 (based on skills, performance, and experience).
Additional Benefits Include:
- Pay for achieving key performance indicators.
- Work during non-standard hours is monetarily compensated.
- Health insurance (as per company policies).
- Employee engagement programs and awards.
Career Growth Opportunities at Tech Mahindra
Tech Mahindra is not the place if you want to stagnate in customer support only, given you are consistent and able:
1. Vertical Growth: Customer Support Executive → Senior Executive → Team Leader → Operations Manager.
2. Lateral Movement: Shift to the areas of quality, training, or reporting of MIS.
3. Skills-Crossing Movement: Installation in IT, software, consulting, or project management rather than keeping the same skills and working with Tech Mahindra.
4. Training: Easygoing with a certification program and advanced training to help staff quickly climb the career ladder.
How to Apply for Tech Mahindra Jobs in Kolkata
The process of application to the role of Customer Support, Tech Mahindra in Kolkata is quite easy:
1. Online Application
- Use the Naukri, Foundit job portals, or Tech Mahindra official career page to submit your application online.
- Look for a job titled “Customer Support – Kolkata”.
- Provide your details and also upload your latest resume.
2. Recruitment Drive
- Watch out for the announcements of walk-in drives at Tech Mahindra.
- Bring along some copies of your resume, ID proofs, and passport-sized photos.
3. Referral Programs
- Find out from friends or people you know who work at Tech Mahindra if there are any chances for referrals.
Interview Preparation Tips for Tech Mahindra Careers
Tech Mahindra customer support job interviews are quite simple to understand but are competitive. Here are some tips that can help you get through it:
1. Communication Practice
- Try to improve English and Hindi communication skills.
- Sound yourself to check the tone, clarity, and grammar of the text.
2. Know the Basics
- Practice MS Word, Excel, and general OS skills.
- Be prepared to show the basic technical trouble-shooting part.
3. Mock Interviews
Practice common question answering like:
- “Introduce yourself.”
- “Why do you want to become a customer support executive?”
- “Explain how you will calm down an angry customer?”
4. Professional Appearance
- Put on a formal dress for the face-to-face interview.
- Make sure you have all your documents in order and easy to access.
5. Positive Attitude
- Show your willingness to learn and to be flexible.
- Emphasize your convenience for the changes of shifts and working from the office.
FAQs for Tech Mahindra Jobs in Kolkata
Q1: Is this a work-from-home or office job?
A: A job like this will only work from the office in Kolkata.
Q2: Do I need prior experience?
A: No, only freshers will be given preference. Still, if a candidate has customer service experience then it will be an added advantage.
Q3: What are the working hours?
A: It is a rotational shift 24/7 job, so there will be night shifts also.
Q4: How many days a week will I work?
A: 6 days a week, and the weekly off will be on a rotation basis.
Q5: Is there a training period?
A: Of course, there will be some time given for the practice of process, tools, and communication.
Q6: Is it still possible for me to apply if I am currently a student?
A: The answer is No, students doing any course at the moment cannot apply.
Q7: What is the mode of interview?
A: The interview is only held face-to-face.
Conclusion
The Tech Mahindra Customer Support Job position, Kolkata, is an excellent alternative for freshers who want to start a career in customer service and IT-enabled services. The job with the organization provides a perfect stage to acquire knowledge, advance, and get success in a competitive industry with the organized environment, training chances, global exposure, and an unambiguous career growth pattern.If you are energetic, adaptable, upbeat, perfectly fluent in English and Hindi, and have excellent communication skills, then this is the right opportunity for you. Get ready, submit your application as soon as possible, and you may very well become part of Tech Mahindra—a global leader in the field of IT and customer service.
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