- Job Title: International Voice Associate
- Company: Tata Consultancy Services (TCS)
- Degree: 12th Pass/Any Graduate
- Salary: Rs 16,000 – 45,000/- PM
- Job Type: Full-Time
- Job Category: Customer Service / Call Center
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a worldwide leader in IT offerings, consulting, and enterprise solutions. As a part of the Tata Group, TCS operates in forty-six global locations and employs over 500,000 of the arena’s exceptional-trained experts. TCS has been identified for its innovative answers, sustainability efforts, and as a top company, dedicated to providing a supportive and inclusive artwork environment for all its employees.
Job Description: International Voice Associate
TCS is in search of enthusiastic, consumer-oriented human beings to sign up for our group as International Voice Associates. This function consists of supplying remarkable customer service via voice interactions, addressing and resolving consumer inquiries, and contributing to general client delight.
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound calls from worldwide clients, making sure an expert and courteous way always.
- Assist clients with inquiries, problems, and carrier requests proper away and successfully.
- Provide correct records and answers to client issues, making sure of readability and thoroughness.
- Maintain an immoderate degree of professionalism and empathy in all interactions, aiming to decorate the consumer experience.
2. Issue Resolution:
- Identify purchaser goals and offer suitable solutions in a properly timed way.
- Troubleshoot technical problems and improve complex issues to better levels of support while crucial, ensuring speedy choice.
- Follow up with customers to ensure their troubles are resolved and they are satisfied with the carrier provided.
3. Data Management:
- Accurately log all consumer interactions and keep unique records in the customer courting management (CRM) machine.
- Update customer facts and make sure the database is present day, protecting statistics privateness and adhering to protection policies.
- Utilize CRM gear efficaciously to control and song consumer interactions and resolutions.
4. Quality Assurance:
- Meet and exceed performance desires, which include fantastic, productiveness, and consumer delight metrics.
- Participate in regular education and education periods to enhance average overall performance and stay updated on new merchandise, offerings, and techniques.
- Provide feedback and suggestions to beautify the general consumer experience and the performance of the decision-middle operations.
5. Team Collaboration:
- Work closely with team contributors and distinct departments to treat purchaser problems and enhance service transport.
- Share information and extremely good practices with the crew, contributing to a collaborative and supportive painting environment.
- Participate in group meetings and make a contribution to a fine and proactive artwork way of life.
Required Qualifications
1. Education:
- Minimum: High School Diploma or equal.
- Preferred: Bachelor’s degree in any difficulty.
2. Experience:
- Minimum of one year in a customer service role, preferably in a call middle environment.
- Experience in dealing with worldwide clients is a plus.
Skills:
- Excellent verbal and written verbal exchange abilties in English, with a clean and neutral accent.
- Strong hassle-solving talents and the potential to suppose in your ft, supplying solutions in actual-time.
- Proficiency in the usage of computer systems and navigating exceptional structures, such as CRM software.
- Ability to deal with disturbing conditions and remain calm below strain, making sure consumer pride.
- Strong organizational abilties and interest in detail, making sure accuracy in statistics gets admission to and trouble decisions.
Preferred Qualifications
- Language Skills: Proficiency in greater languages is a plus, improving the capacity to serve a several consumer base.
- Technical Skills: Familiarity with CRM software and get in touch with center generation. Basic knowledge of IT offerings and answers, supporting technical troubleshooting.
- Certifications: Customer carrier or related certifications are effective, showcasing a dedication to professional improvement.
Work Environment and Benefits
TCS gives a dynamic and collaborative painting environment in which you may expand and amplify your skills. As an International Voice Associate, you may get preserve of:
1. Comprehensive Training:
- Initial training to equip you with the essential knowledge and abilities to perform efficiently.
- Ongoing training and development possibilities to decorate your career boom.
2. Competitive Compensation:
- Attractive income and performance-primarily based incentives that praise your difficult work and self-control.
Benefits:
- Health insurance to make certain you are nicely-being.
- Retirement economic financial savings plan to stabilize your destiny.
- Paid days off and vacations to help you keep a piece-life balance.
- Employee well-being applications to assist your ordinary health and well-being.
Career Growth:
Opportunities for improvement within the corporation, permitting you to benefit your career aspirations.
Access to an international network of professionals and professional development sources, supporting your expert increase.
Why Join TCS?
At TCS, we believe in fostering an inclusive and supportive artwork way of life wherein each worker is valued. Joining TCS way being a part of a worldwide group devoted to excellence, innovation, and creating a difference. We prioritize worker development, offering opportunities for career growth and expert development. Our dedication to company social obligation guarantees that we make contributions undoubtedly to the groups we serve.
Joining the TCS technique working in numerous and dynamic surroundings in which your contributions make a real effect. We have fun diversity and are devoted to growing an inclusive environment for all personnel. Whether you’re starting your career or trying to take the subsequent step, TCS offers the support and resources you want to be successful.
Application Process:
To comply with the International Voice Job at TCS, comply with the steps:
1. Submit Your Application:
- Complete the web utility form at the TCS careers internet website.
- Attach your updated resume and a cover letter outlining your suitability for the location.
2. Initial Screening:
- Applications are probably reviewed, and selected applicants may be contacted for a preliminary cellphone interview to evaluate easy qualifications and wholesome.
3. Assessment:
- Shortlisted candidates may be required to complete an assessment check to assess their competencies and competencies, ensuring they meet the procedure necessities.
4. Interviews:
- Successful applicants will be invited for one or more rounds of interviews, which include technical and HR interviews, to similarly inspect their suitability for the position.
5. Offer:
- Final applicants will accumulate a procedure provide and details about the onboarding approach, in conjunction with education schedules and beginning dates.
For more information, go to our [TCS Careers Page] or touch our recruitment institution at [Insert Contact Information].
TCS is an Equal Opportunity Employer. We celebrate range and are dedicated to developing an inclusive environment for all personnel.
Embark on a worthwhile professional journey with TCS these days!
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