At Sutherland Walk-In Jobs in Hyderabad, the International Non-Voice Process Executive is the one who handles customer support through emails, chat, and other non-voice mediums for clients situated all over the world. The position necessitates flawless spoken English, analytical thinking, and the capability to handle a 24/7 rotational shift schedule. The candidates should live not far than 25 km from the Hyderabad office, be available for joining right away, and have a minimum of six months of experience in international non-voice processes. Moreover, freshers with excellent communication skills may also opt for this position.
- Position: International Non-Voice Process Executive
- Company: Sutherland
- Location: Hyderabad
- Education: Bachelor’s degree
- Experience: 0-3 years
- Salary: ₹2.5 – ₹3.5 Lacs per annum
- Employment Type: Full Time
Job Description of Sutherland Walk-In Jobs in Hyderabad
The International non-voice processes Executive at Sutherland deals with customers-support activities, which are done via non-voice communication channels, such as email, chat, and messaging platforms. In contrast to voice-based jobs, this position concentrates on written communication and on fast solving of customer problems.The general duties mentioned are; first of all, delivering support for the product and the service and secondly, dealing with foreign clients’ questions (especially from the U.S. and Dubai). in addition to these two, assist with technical troubleshooting.The shift to the non-voice medium requires a person who can communicate excellently in English and who has the ability to understand the different needs of the customers and is willing to work 24/7 rotational shifts.
Key Responsibilities of Sutherland Walk-In Jobs
The day-to-day activities of a Non-Voice Process Executive at Sutherland are as follows:
1. Handling Customer Queries – Customer support requests that range in topics from International customers through email, chat or other non-voice platforms. You are then to provide them with the solution in a written email, or chat.
2. Providing Product & Service Support – Just by a few words, inform your customer of the correct use of the product, do the troubleshooting, and make sure the customer is satisfied.
3. Technical Assistance – Delivering technical support to customers by performing the necessary procedures and providing them with guidance step-by-step.
4. Documentation & Reporting – Writing down the customer-server interaction, the suggestions and solutions that have been offered in the company’s system for future reference.
5. Maintaining Service Quality –, making sure that the support given is of high standards and is in line with the rules and requirements of the client company
6. Problem-Solving – Firstly, understanding the problem of the customer and secondly, if you cannot handle the matter right away, giving the customer instructions of what to do next.
7. Team Collaboration – Being together with the company team that is taking care of all the bad situations, and let the customer have a good experience of support and assistance.
8. Shift Flexibility – In case you have to work during a night shift, during a short break or an extended period, be flexible and adjust yourself accordingly.
Preferred Candidate Profile
Just as good as having a reason to celebrate, we at Sutherland have made a list of candidates having the following skills and qualities:
- The candidate must be fluent in English and possess strong writing skills too.
- The candidate must have his/her home within 25 km of the Sutherland office in Hyderabad.
- Overseas non-voice process of at least 6 months of international non-voice process is required as preferred work experience.
- Both freshers and experienced candidates are allowed to apply.
- Candidate holders of undergraduate or graduate degrees are eligible to apply.
- They should be comfortable with working these shifts and different rotation system.
- They should be willing to work at the office and not at home.
- Only those who can join immediately are welcome to apply.
Required Skills for Sutherland Walk-In Jobs
Work on these skills to be successful in this position, and these skills will be a combination of technical, interpersonal, and content-solving skills.
1. Communication Skills
- Highly competent written English (grammar, punctuation, clarity).
- The ability to present thoughts clearly and professionally in chat/email form.
2. Technical Skills
- Basic knowledge of the computer with the ability to use MS Office and a typing speed of at least 30-35 WPM.
- Experience with using chat support tools and help desk software.
3. Customer Handling Skills
- The qualities of patience, empathy, and the ability to control an angry customer.
- Problem-solving ability to give the customer a suitable solution.
4. Organizational Skills
- The skill of properly managing time to be able to handle multiple dialogs or emails at the same time.
- Correctness and clarity in documentation of customer interactions.
5. Flexibility & Adaptability
- Being able to do night shifts, get along with people from different cultures and quickly getting the hang of a new process.
Qualifications for Sutherland Walk-In Jobs
- Education: Not necessary for Bachelor’s degree, students of graduation and graduates have eligibility.
- Experience: 0-3 years (at least 6 months of a non-voice international job preferred).
- Age Limit: Normally between 18-35 years.
- Work Place: Hyderabad (within 2 km radius).
Salary and Compensation of Sutherland Walk-In Jobs
- Salary Bracket: ₹2.5 – ₹3.5 Lacs per annum (will vary with experience and performance).
- Night two-way cab service (within 25 km).
- Performance bonuses based on customer satisfaction metrics.
- Extra work payment (according to company policies).
- Paid learning phase.
Benefits of Working at Sutherland
As part of the International Non-Voice Process Executive at Sutherland, you have numerous pluses:
1. Skill Development – Strengthen your communication, problem-solving, and technical skills.
2. Work-Life Balance – Five-day work week with rotating days off.
3. Exposure to Global Clients – An opportunity to converse with international customers of different cultures.
4. Career Growth – Clear routes for career advancements that lead to senior positions like Process Trainer, Team Lead, or Quality Analyst.
5. Employee Support – Transportation, medical care, and organized training.
6. Learning Opportunities – Updating one’s knowledge in customer support, technical troubleshooting, and BPO operations
Company Overview – About Sutherland
Sutherland Global Services is an acclaimed digital transformation company that offers BPM (business process management), client support, customer support, IT services, and back-office solutions to customers worldwide. With a history of 1986, the company is present in more than 40 countries and has over 40,000 employees.The Hyderabad location is one of the principal delivery centers of Sutherland where it mainly handles inbound and outbound voice processes for international customers in diverse sectors such as software, banking, retail, healthcare, and telecom.Sutherland is also well-esteemed for its employee-favorable policies, career advancement programs, and being chosen for international projects.
Career Growth Opportunities at Sutherland
Employment as an International Non-Voice Process Executive is a very good starting point to have a long-term career in the BPO and ITES (Information Technology Enabled Services) industry. Expansion of career avenues includes:
1. Process Trainer – Bringing up new hires and making them familiar with the processes.
2. Quality Analyst – Keeping a check on the performance and implementing standard policies.
3. Team Leader – Supervising a group of associates and making sure that everything runs smoothly.
4. Operations Manager – Managing the client deliverables, handling KPIs, and preparing reports.
5. Domain Specialist – Dealing with specialized areas like technical support, IT, and accounting.
Staff can move to managerial or corporate positions within 3-5 years by being consistently productive.
How to Apply for Sutherland Walk-In Jobs
Interested candidates can apply by following these steps:
Walk-in Interview
Date: 13th Sep – 20th Sep
Time: 10:30 AM – 2:30 PM
Venue: Sutherland, 7th floor, Divya Sree Building, Lanco Hills Technology Park, Hyderabad.
Documents to Carry
- Two updated copies of your resume.
- Valid ID proof.
- Educational certificates (if applicable).
Interview Preparation Tips for Sutherland Walk-In Jobs
1. Work on Your English – Practice grammar, vocabulary, and sentence framing for chat/email support.
2. Improve Typing Speed – Aim for at least 35 WPM with 95% accuracy.
3. Research Sutherland – Know about the company’s services, global presence, and client industries.
4. Practice Chat Scenarios – Prepare for common customer queries and learn to respond politely.
5. Dress Formally – First impressions matter in a professional setting.
6. Be Confident – Showcase problem-solving attitude and willingness to work in flexible shifts.
FAQs for Sutherland Walk-In Jobs in Hyderabad
Q1. Is this a work-from-home role?
No. Candidates must work from the Hyderabad office (within 25 km radius).
Q2. Do I need prior experience?
At least 6 months of international non-voice experience is preferred, but freshers with excellent communication can apply.
Q3. What is the shift timing?
24/7 rotational shifts with two-way cab facility for night shifts.
Q4. Is graduation mandatory?
No. Undergraduates and graduates are eligible.
Q5. Can students pursuing studies apply?
No. Candidates must not be pursuing education.
Q6. How soon should I join if selected?
Only immediate joiners are eligible for this role.
Conclusion
Working as an International Non-Voice Process Executive at Sutherland is one of the best chances for people who have good English and want to make a career in customer support and BPO. This position, with a competitive salary, international exposure, and systematic career development opportunities, is the ideal stage for freshers as well as experienced professionals.If you are living in Hyderabad and eligible for the job, then you can come for a walk-in interview at Sutherland’s office from 13th to 20th September. Get ready, improve your communication and typing skills, and with confidence, grab this wonderful opportunity.
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