Company Overview: Voice Process role at Sutherland. It is hiring fresher candidates to walk in Drive for the role of UK Voice Process. Sutherland is an international issuer of agency corporation machine outsourcing (BPO) and customer management services. Founded in 1986, Sutherland has grown to become an incredible participant within the BPO commercial enterprise organization, supplying a huge form of offerings that help clients decorate their client memories and streamline their organization’s business enterprise strategies. With operations in over 20 global places and hundreds of employees, It is devoted to turning in splendid customer service and modern-day answers to organizations worldwide.
Voice Process Job Description
Job Title: Voice Process Executive (UK Voice Process)
Company: Sutherland
Degree: Graduation no longer compulsory (10+2 applicable)
Salary: 1-2.25 Lacs P.A.
Location: Sutherland’s, A1 Block, Ground ground, Gateway workplace parks, Perungalathur, Chennai. Landmark – Opposite to Perungalathur Railway Station.
Experience: 0 – 3 years
Employment Type: Full-Time, Permanent
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Position Summary
It is bulk hiring for the International UK Voice Process. This function consists of offering exquisite customer service through calls, supporting clients with their queries and issues, and ensuring a high level of purchaser satisfaction. The feature is primarily based completely in Chennai and requires strolling from the place of business with a one-way cab employer-provided.
Job Responsibilities
Key Responsibilities:
Assist clients via calls, offering nicely timed and powerful answers.
Professionally handle patron inquiries and lawsuits.
Maintain an excessive diploma of customer service and ensure consumer delight.
Follow organization tips and strategies for customer interactions.
Participate in training and improvement packages to beautify abilities and know-how.
Collaborate with group human beings to beautify crucial company top-notch.
Sutherland Voice Process Need Qualification and Skills
Required Qualifications:
Highest qualification: 10+2 or the same.
Graduation is not obligatory.
Freshers and candidates with up to a few years of experience are welcome.
Good verbal exchange competencies, specifically in English.
Basic computer expertise and knowledge of MS Office.
Ability to work in a rotational shift surroundings.
Preferred Skills:
Previous enjoyment in a BPO or middle environment.
Strong problem-solving competencies and capability to cope with stressful situations.
Good voice and accessory capabilities.
Customer-oriented mindset with a focus on presenting remarkable service.
Why Sutherland?
Career Growth:
It gives several possibilities for professional development and expert development. Employees are encouraged to increase within the business enterprise, with get proper entry to to numerous schooling applications and assets.
Inclusive Culture:
It’s promotes a numerous and inclusive paintings surroundings wherein every worker is valued and respected. The enterprise agency believes in fostering a tradition of collaboration and teamwork.
Work-Life Balance:
With a five-day workweek and rotational off days, It guarantees that personnel hold a healthy art work-lifestyles stability. Additionally, the employer offers a one-way cab carrier to facilitate easy commuting.
Global Exposure:
It’s gives employees with the risk to engage with global clients and advantage international publicity, enhancing their professional talents and revel in.
Summary of Sutherland
It is devoted to reworking the patron enjoy and optimizing commercial enterprise organization strategies for its customers. With a sturdy worldwide presence and a self-control to innovation, It continues to steer the BPO corporation. The enterprise values its employees and strives to create a supportive and dynamic paintings environment in which every body can thrive.
How to Apply
To look at for the Voice Process Executive role at Sutherland’s, have a take a look at the ones steps:
Prepare Your Application:
Resume: Update your resume to reputation on your educational ancient past, applicable skills, and professional revel in.
Cover Letter: Write a cover letter explaining your hobby within the characteristic and why you are a suitable candidate.
Submit Your Application:
Visit the Company careers page or the super task list for the Voice Process Executive function.
Fill out the internet software program shape, attaching your resume and cowl letter.
Interview Process:
HR Round: The initial screening to assess your suitability for the characteristic.
Operation Manager Round (Virtual Interview): A extra precise interview to assess your abilities and enjoy.
Voice & Accent Assessment: To check your communique talents and accent talent.
Job Offer:
Successful candidates will acquire a assignment offer, specifying the phrases of employment, which includes profits and blessings.
Onboarding:
Once the provide isn’t always unusual, you may go through the onboarding method to grow to be an critical a part of the institution.
For similarly statistics, you may touch Sivapriya from the HR Team at Sutherland’s via cell cellphone at 9445358584.
By making prepared very well and demonstrating your enthusiasm for the vicinity, you may enhance your opportunities of turning into a member of at Sutherland’s, wherein you could have the possibility to growth, innovate, and make a fantastic effect within the BPO company.
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