NTT DATA Hiring For International Voice Process job in Chennai is related to making outbound calls to the U.S. insurance companies to collect the money that is due to the company. The activities performed are not limited to but also include answering customer queries, resolving the customer questions, and keeping the quality of service. Candidates should be graduates with proficiency in spoken and written English, have good communicative skills, and be able to work night shifts. This position comes with a competitive pay package, incentives, medical benefits, and a great professional development opportunity with a global IT services and consulting leader.
- Position: International Voice Process
- Company: NTT DATA
- Location: Chennai
- Experience: Freshers
- Salary: ₹2.0–₹3.5 LPA
- Education: Any Graduate
- Employment Type: Full Time
Job Description of NTT DATA Hiring For International Voice Process
The role of International Voice Process at NTT DATA is mostly about dealing with customer interactions directly, but the customers should be located in markets which are abroad, for example, the US. Actually, NTT DATA’s Chennai branch is deciding to send staff out to talk to insurance companies in the US by phone to get access to the money that is due and answer customer questions.
- Make outbound phone calls to settle customer problems.
- While following service standards, reply to requests by phone or email.
- On customer inquiries, perform routine research.
- Develop healthcare knowledge concerning health care insurance.
- Working nights (that coincide with business hours in the US).
This job combines customer support, troubleshooting, and knowledge of the subject matter, thus, it is perfect for those who like talking as a part of their work.
Key Responsibilities of International Voice Process at NTT DATA
As a team leader of the International Voice Process at NTT DATA in Chennai, the main activities of the candidates would include:
1. Handling Outbound Calls
- Make a call to the insurance companies for an update on the process of the pending claims as well as the money collection.
- Involvement in communication with the clients at a professional and polite manner.
2. Customer Service Excellence
- Answer correspondingly to inquiries and as well as requests given by phone or in writing.
- Participate in solving some what routine questions in accordance with set guidelines.
3. Research and Problem Solving
- Look into consumers’ doubts.
- Help solving the issue in a right and timely way.
4. Compliance and Accuracy
- Follow the rules, regulations, and standards of quality related to the process.
- On the interactions which are accurate for the reference and compliance, document.
5. Industry Knowledge Development
- Gain and retain the knowledge of how medical situation in the US is handled.
- Keep up with all the company products and services.
6. Team Collaboration
- You can work with other team members who are either your peers or your supervisor.
- Conduct oneself well in the work environment and help the team members to reach new goals through your contributions.
Qualifications for International Voice Process at NTT DATA
To be eligible for the International Voice Process in Chennai, candidates must meet the following requirements for job qualifications:
- Education: Graduation from any faculty.
- Language Skill: English speaking and writing skills should be very good (the necessity of the role as it is US client communication based).
Work Experience:
- If the applicant has less than 1 year of experience in a similar voice process or customer service role, he/she will be considered for the position.
- Preferred at least service-oriented 6+ months of experience.
Technical Skills:
- The ability to do tasks like editing, word processing, and browsing the web on a Windows computer will take the most of the worker’s time.
- Besides this worker should be able to use software tools, work on different screens at one time and do data entry works.
Required Skills for International Voice Process in Chennai
A candidate for the International Voice Process in Chennai is expected to have the following skills:
1. Communication Skills
- Speaking is clear, fluent and English and is accent-free.
- Writing in English should be good enough to handle emails.
2. Customer-Centric Approach
- The person should be able to put himself in the customer shoes while solving the problem.
- Maintain professionalism on calls.
3. Problem-Solving and Decision-Making
- One should be able to apply the business rules to different scenarios in a proper way.
- Within the given guidelines, prompt, proper decisions should be made.
4. Time Management
- Working on calls in an effective manner.
- Keeping up with a fast-paced work routine without missing deadlines.
5. Adaptability
- Please be prepared to work during the night (5:30 P.M to 3:30 A.M IST, Monday through Friday).
- Have a positive attitude to assimilate new procedures and adjust expecting to customer satisfaction.
Benefits of working with NTT DATA
Job as part of the International Voice Process team at NTT DATA in Chennai provides the following perks:
- Salary that is Competitive: Start with a good (the exact amount depends on the profile of the candidate) attractive package.
- Incentive: Hard work is rewarded with performance incentives.
- Medical and Insurance benefits: Health cover for employees which is of the highest standards in the industry.
- Career Advancement: Structured training as well as chances to become the leader of the group, or take up quality or domain-specialist type positions.
- Experience: Regular exposure to international clients, thus gaining experience in a global workplace.
- Culture of Work: Supportive environment that has fun-loving co-workers and guidance from a professional mentor.
Salary Insights of International Voice Process in Chennai
Company has not given out the exact salary, but looking at international voice layoffs in Chennai, below are what the salaries would look like:
- Newbie/Entry-level: ₹2.0–₹3.5 LPA
- Experienced (1 year+): ₹3.5–₹4.5 LPA (with incentives)
Moreover, performance incentives and allowances along can make a big difference between the gross pay and the net pay.
Company Overview: NTT DATA
NTT DATA, Inc. is a top international IT service and consulting company based in Tokyo, Japan. The company caters to clients from all industries with consulting, application development, infrastructure services, and business process outsourcing.In over 50 countries, NTT DATA enjoys excellent circulation due to its customer-first strategy, innovative ideas, and well-structured employee growth program. Its Chennai center PlayStation and Process Operations are the core of the customer service and international process, thereby making it a great spot for fresh graduates and professionals to work in.
Career Growth Opportunities at NTT DATA
Moreover, being an International Voice Process Executive is more like the first step. The company offers diverse growth opportunities, some of which are mentioned below:
1. Team Leader / Supervisor: Coordinating the efforts of a team of associates.
2. Quality Analyst: Supervision and furthering of the call quality.
3. Trainer: Training new hires on communication and process knowledge.
4. Process Specialist: Personalizing healthcare status or insurance as your specialty (SME).
5. Managerial Roles: Getting leadership and project management skills through gradual progression.
Besides, to the mentioned above, the position also comprises the characterization of effective and transferable skills (like communication skills, problem-solving skills, adaptability) which in turn paves the way to other career options such as customer success roles, HR roles, management consulting, and corporate communications roles.
How to Apply for International Voice Process at NTT DATA
Applying for the International Voice Process in Chennai is simple:
1. Prepare Your Resume: Highlight education, communication skills, and prior customer service experience.Emphasize fluency in English and technical proficiency.
2. Submit Online Application: Apply via the company’s career page or job portals where the vacancy is listed.
3. Pre-Screening: Expect a telephonic or email screening to verify eligibility.
4. Interview Rounds
- HR round (communication assessment).
- Operations round (role-specific questions).
- Final selection and offer.
Interview Preparation Tips for International Voice Process in Chennai
To succeed in interviews for International Voice Process in Chennai, consider these tips:
1. Work on Communication Skills
- Practice speaking fluently in English.
- Record your voice and work on clarity and pronunciation.
2. Know the Role
- Understand basic concepts of Accounts Receivable and customer service.
- Be ready to answer scenario-based questions (e.g., handling a difficult customer).
3. Technical Readiness
- Familiarize yourself with MS Office, Windows navigation, and CRM tools.
4. Mock Interviews
- Practice with friends or online platforms.
- Prepare to introduce yourself confidently.
5. Dress Professionally
- Maintain a smart appearance for video interviews
6. Shift Readiness
- Be clear about your willingness to work night shifts.
FAQs for International Voice Process at NTT DATA
Q1: What is the shift timing for this role?
A: Monday to Friday, 5:30 PM to 3:30 AM IST.
Q2: Is prior experience mandatory?
A: No, freshers with excellent communication skills can apply.
Q3: What is the growth path for this job?
A: Opportunities include Team Leader, Quality Analyst, Trainer, and managerial roles.
Q4: Will training be provided?
A: Yes, NTT DATA provides structured training to help new employees succeed.
Q5: What is the average salary?
A: ₹2.0–₹3.5 LPA for freshers, with additional incentives.
Q6: Is it a permanent job?
A: Yes, this is a full-time, permanent role.
Q7: Do I need a specific degree?
A: Any graduate can apply, provided they are fluent in English.
Conclusion
The International Voice Process at NTT DATA, Inc., Chennai is an amazing job opportunity for freshers willing to travel the customer service world. The position with great training, good salary, attractive benefits, and clear career progression becomes a solid base for a stable and long-term growth.If you really love to talk, find solutions, and would like to have an international experience, then this job is the best for you to start your career. Get the ball rolling by applying now, being well prepared for the interview, and getting ready to work in a vibrant global office.
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