Meesho Customer Care Job Vacancy is among the rapidly expanding e-commerce platforms in India. Vidit Artery and Sanjeev Barnwal founded it in 2015. The company is based in Bangalore. The idea of a social commerce platform propelled Meesho growth to the next level. Via WhatsApp and Facebook, the platform allowed small businesses and single users to resell products. In these days, it has changed into a completely functional online market with sellers and buyers all over the country, counting academically, its customers reach 8040 K in just six years.
Highlights
- Positions :- Meesho Customer Care Job Vacancy
- Company :- Meesho
- Experience :- 4 – 10 Years
- Qualifications :- Any Graduation
- Location :- Bengaluru
- Salary :- Not Disclosed
- Employment Type :- Full Time Permanent
About company
The aim of Meesho is to bridge the gap between small businesses, homemakers, and e-commerce through the use of e-commerce networks. With the combination of budget products, no-cost selling, and heavy discounting as an area of concentration, the brand name of Meesho has been present in almost every Indian household in the internet shopping industry. Meesho has kept a very clear customer satisfaction goal as it gets larger. The customer experience is an important factor that the customer care division is always on hand to help with. In order to expand the support base, Meesho will often hold Customer Care Job Vacancies for the recruitment of both experienced professionals and fresh graduates.
Job Description : Meesho Customer Care Job Vacancy
An employee in the Customer Care Executive post would be equipped to deal with all types of questions, complaints, and feedbacks from customers and sellers. The position requires a person who is capable of communicating well, is a good problem solver, and always has the customer’s interest at heart.
Typical responsibilities include:
- Accepting incoming calls and making outgoing calls, counseling customers over chat and responding to emails.
- Helping with return and refund requests, and any other issues that relate to the order process.
- Assisting sellers for account setup, product listing, and payment with the money query.
- Creating a sense of customer delight, as the Customer Care executives, by providing prompt, correct, and empathetic solutions.
Work Duties
1. Customer Interaction – Get back to customer queries as quickly as possible via telephone, email, or chat.
2. Issue Resolution – Pinpoint issues in payments, orders, cancellations, and refunds and resolve them.
3. Seller Assistance – Explain to sellers platform policies, listings, and performance metrics of the company.
4. Escalation Handling – Finding assistance for the problem that is still unsolved by escalating it to reliable and accessible support groups.
5. Documentation – Creating and keeping updated logs of customer interactions, complaints, and resolutions.
6. Feedback Collection – Receiving and helping customers to solve their problems as a means to implement new business processes and improve service quality.
Why work at Meesho Customer Care Job Vacancy?
Working at Meesho is enjoyable for the workers. Here are a few perks of the Customer Care job family:
- Competitive Salary : Competitive salaries are offered to fresh graduates as well as to middle-career professionals.
- Incentives : The money bonuses and other types of awards that are connected to performance are some of the incentives under which you may benefit.
- Learning & Growth: Training programs to enhance communication, technical, and customer-handling skills are widely attended.
- Work-Life Balance : People can find the shift that best fits their lifestyle, and the work culture is usually very encouraging.
- Job Security : Meesho is among the top e-commerce platforms in India, and this is the guarantee for a prosperous career with the stability of multiple jobs.
- Employee Benefits : A package including full medical insurance, paid leaves, provident fund, and other rewards can be obtained by employees.
- Career Progression : Opportunities to advance to leadership positions such as team leader, quality analyst, or operations manager.
- Diverse Work Environment : An inclusive and dynamic workplace characterized by the presence of young and vibrant teams.
Eligibility Criteria Meesho Customer Care Job Vacancy
The Customer Care job vacancies meesho are open to a diverse pool of candidates. Generally, the prerequisites for eligibility are:
Educational Qualification:
- Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.) degree holders may apply.
- 10 + 2 pass candidates may also be taken into consideration for the positions at the basic level.
Skills Required :
- Proficient verbal and written communication skills (English, Hindi, and regional languages spoken are preferred).
- Though not very strong, the computer knowledge was at the beginner level (MS Office, typing speed, internet handling).
- The skill of problem-solving and patience when difficult customers are being dealt with.
- Customer-oriented attitude with empathy and professionalism.
Experience :
- Freshers will also be allowed to apply.
- It would be good to have prior experience in a BPO or customer service to be considered for this work.
Other Requirements:
- The acceptance of a job with a working schedule that changes from one shift to another (including weekends and holidays).
- The skill to work in a rapidly changing environment.
FAQs About on Meesho Customer Care Job Vacancy
1. Does Meesho hire Meesho Customer Care Job Vacancy?
Yes, Meesho is open to the freshers with good communication skills for entry-level customer support roles.
2. What is the selection process?
The process mainly involves:
- Resume screening
- Communication/aptitude test
- HR round
3. What is the salary range?
Freshers: ₹2.2 ₹3.5 LPA
Experienced professionals: Up to ₹5 LPA or more depending on skills.
4. Is it a work-from-home job?
Some customer care positions may be available with work-from-home or hybrid options, but a significant part of the job requires office presence in Bangalore or other cities.
5. What languages are required?
English and Hindi are compulsory; the knowledge of regional languages is very helpful in customer-facing roles.
Conclusion
The Customer Care Job Vacancy is an excellent chance for new graduates and young professionals to start their careers in the rapidly growing e-commerce industry. Meesho gives workers the formative base needed to excel in their careers by focusing on learning, progression, and positive customer interaction. If you are fresh and want your first job or are experienced and looking for a stead career, Meesho Customer Care team is the right platform to gain skills, progress in your career, and contribute to India s digital shopping revolution.
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