Meesho Customer Care Executive role entails managing customer queries, solving their grievances, helping the resellers, and maintaining the flow of communication through calls, mails, and chats. A minimum of 12th pass, good communicative skills, and basic computer knowledge are must-haves for the candidates. Both freshers and experienced candidates are eligible to apply. The position comes with a remuneration of ₹20,000–₹35,000 per month, a wfh option, and a dazzling career progression in the Indian e-commerce sector which is growing at an exponential rate.
- Position: Customer Care Executive
- Company: Meesho
- Location: India
- Education: Any Graduate
- Salary: ₹20,000 – ₹35,000 per month
- Experience: Freshers
- Employment Type: Full Time
Job Description of Meesho Customer Care Executive
Meesho Customer Care Executive is a problem-solving role, offering general support to customers and resellers by solving questions, taking care of complaints, and guaranteeing a good shopping experience. Hotline operators take care of your calls, emails, and chat support and at the same time, keep up with the interactions in the record. Candidates are required to have at least a 12th pass qualification, good communication skills, and basic computer knowledge. Both fresher and experienced applicants can apply. The working hours are full-time and the monthly salary is ₹20,000–₹35,000 with career growth opportunities.
About Meesho
Meesho is a made-in-India online marketplace that began its journey in 2015. Gradually, as Meesho grew, it revamped from a mere reselling platform to one of the significant shopping hubs on the internet with numerous categories like fashion, home essentials, electronics, and so forth. The rise of Meesho has led to the creation of innumerable employment opportunities of various kinds all over the country, including customer support positions that are essential in maintaining the customer service and overall business flow.
Meesho Customer Care Executive of Responsibilities
The position is responsible for carrying out the following tasks which directly relate to improving client relations:
1. Handling Customer Queries; Conduct the process of figuring out doubts of customers regarding products, payments, delivery, returns, and refunds.
2. Resolving Complaints; Problems on time and if a case is not resolved, raise it to the supervisor for further assistance.
3. Assisting Resellers; Let the resellers know the way of how to place an order, commissions, discounts, and seller policies through step-by-step instructions.
4. Communication Management; Complete the tasks of inbound and outbound calls, email support, and live chat assistance.
5. Maintaining Records; Collect and then code information about customer interactions, feedback, and resolutions into the corporate system.
6. Creating Customer Loyalty; Try to solve customer problems and at the same time present a positive image of the brand.
7. Policy Awareness; Check all Meesho latest policies, promotions, and procedures so that the information that you provide to the customer is accurate.
Required Professional Qualifications for Meesho Job Vacancy
If you want to become a Customer Care Executive at Meesho, then you need to have the following minimum qualifications:
- Students with 12th pass are eligible to apply for this position.
- Preference will be given to those who have a diploma or a degree (B.Com, BBA, BA, B.Sc, B.Tech).
- Age limit: Over 18 years old should be considered.
- Work Experience: 0–2 years of customer support or BPO experience (Freshers can also apply).
- Technical Skills: Basic computer knowledge and the ability to type quickly.
Required Skills/Abilities for Customer Care Executive at Meesho
- A mesh of required skills makes a perfect customer care executive at Meesho.
- The first one is Excellent Communication Skills One should be able to speak English, Hindi, or local languages fluently.
- Analytical Skills; Having the power to rapidly come up with a solution to the problem is what makes a customer complaint call a success.
- Patience & Empathy; The ability to take care of the situation when dealing with upset customers is certainly necessary.
- Technological Skills; CRM tools, MS Office, and typing efficiency.
- Teamwork; Being good at working alongside other departments is a must-have skill.
- Multitasking; Juggling calls, emails, and chats at the same time.
- Sales Orientation: When appropriate, advertising Meesho deals and features will help to enhance the value of the company.
Benefits of Working as a Meesho Customer Care Executive
By working with Meesho, you can enjoy multiple benefits, especially if you are a fresher or a work-from-home aspirant.
1. Work From Home Opportunities – Flexible working arrangements.
2. Decent Salary Package – Make ₹20,000 to ₹35,000 per month.
3. Career Growth – The chances of the team lead, quality analyst, or managerial roles.
4. Training Programs – Communication, sales, and technical tools are the skills you can gain through company training.
5. Employee Benefits – Comprehensive healthcare, and incentives, and the provision of paid leave.
6. Work-Life Balance – Rotational shifts and flexible schedules in WFH jobs help maintain the balance.
7. Exposure to E-commerce Industry – Know about online retail and business operations.
Salary of a Meesho Customer Care Executive
The salary varies based on location, experience, and job type (WFH or office-based).
- Freshers (0–1 year): ₹18,000 – ₹25,000 per month
- Experienced (1–2 years): ₹25,000 – ₹35,000 per month
- Additional Perks: Incentives, bonuses, and overtime pay
Career Growth Opportunities at Meesho
A Customer Care Executive at Meesho can be the starting point of a long-term career in the e-commerce and customer service industry.
- Senior Customer Support Executive
- Team Leader
- Quality Analyst (QA)
- Process Trainer
- Operations Manager
- Business Development Associate
Moreover, you can get into sales, HR, or operations at Meesho or other companies by gaining experience and constantly upgrading your skills.
How to Apply for Meesho Customer Care Executive Jobs?
Here’s a step-by-step guide to applying for Meesho Customer Care Executive vacancies:
1. Visit the Official Website: Go to Meesho’s career page.
2. Browse Openings: Search for “Customer Care Executive” under the jobs section.
3. Register / Login: Create an account on the job portal.
4. Fill Application Form: Enter your personal, academic, and professional details.
5. Upload Resume: Attach a well-formatted CV highlighting customer service skills.
6. Submit Application: Review and submit your form.
7. Wait for Shortlisting: HR will contact shortlisted candidates for interviews.
You can also find Meesho customer care job openings on third-party job portals like Naukri, Indeed, LinkedIn, and Shine.
Interview Preparation Tips for Meesho Job Vacancy
To crack the Meesho Customer Care Executive interview, follow these tips:
1. Understand the Role – Go through the job description and responsibilities.
2. Prepare for Common Questions – Such as:
- Tell me about yourself.
- How do you handle an angry customer?
- Why do you want to join Meesho?
- What do you know about Meesho’s business model?
3. Polish Communication Skills – Practice speaking clearly in Hindi/English.
4. Show Customer-Centric Attitude – Demonstrate empathy and patience.
5. Learn Basic Tools – Familiarize yourself with MS Excel, email etiquette, and CRM platforms.
6. Dress Professionally – Even for online interviews.
7. Be Honest – If you are a fresher, highlight your willingness to learn.
FAQs for Meesho Job Vacancy
Q1. What is the minimum qualification for a Meesho Customer Care Executive job?
A: Candidates must have passed 12th grade. A diploma or graduation degree is preferred.
Q2. Can freshers apply for Meesho Customer Care jobs?
A: Yes, freshers with good communication skills can apply.
Q3. What is the average salary of a Meesho Customer Care Executive?
A: ₹20,000 – ₹35,000 per month, depending on experience and location.
Q4. Is this a work-from-home job?
A: Yes, Meesho offers both work-from-home and office-based opportunities.
Q5. What languages are preferred for customer support roles?
A: Hindi and English are essential. Regional languages add extra value.
Q6. How do I apply for Meesho Customer Care vacancies?
A: Apply through Meesho’s official careers page or trusted job portals.
Q7. What are the growth opportunities in this role?
A: You can move up to team leader, trainer, quality analyst, or managerial roles.
Conclusion
If you are contemplating career options, then, without any doubt, becoming a Meesho Customer Care Executive will be one of your best decisions in the year 2025. Such a move would open to you the door of a prosperous vocation marked by steady earnings, the advantage of working under your own terms, and the opportunity to climb up the ladder of success in the thriving Indian e-commerce sector.The base requirement for this position is a 12th standard pass, combined with the need for effective communication skills and the orientation of the customer service as your mindset; developing a customer support career will become “your cup of tea”.In case you are a fresher in the job market and wish to embark on your professional journey, then along with the status of being the best work-from-home post with a decent salary, the assignment of a Customer Care Executive in Meesho will turn out to be the perfect job for you. Get your preparation right, strengthen your capabilities and walk the first step in your career journey with one of the top e-commerce companies in India.
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