The Jr Customer Service Executive at Tata is liable for helping fiber planning, layout, and operations. The function consists of updating GIS structures with accurate As-built data, coordinating with onshore engineers and corporations, and ensuring initiatives meet Service Level Agreements (SLA) and First-Time Resolution (FTR) goals. Candidates must have technical data in telecom network shape, optical fiber networks, and GIS devices like AutoCAD and ArcGIS. Strong verbal exchange abilities and the functionality to collaborate with stakeholders are important. This characteristic offers exposure to the fashionable-day telecommunications era, career development opportunities, and a risk to artwork within Tata’s globally authentic framework.
- Job Description: Jr Customer Service Executive at Tata
- Role: Jr Customer Service Executive
- Company: Tata
- Experience: 0 – 2 Years
- Salary: ₹ 2-3 Lacs P.A
- Location: Chennai
Jr Customer Service Executive at Tata
The Jr Customer Service Executive is chargeable for executing each day’s tool and provider operations associated with fiber offerings, focusing on making plans, designing, and updating GIS tools. This characteristic consists of close collaboration with onshore engineers and organizations to make certain nicely timed undertaking shipping at the same time as keeping organization organization diploma agreements (SLA) and primary-time decision (FTR) prices at a hundred. Jr Customer Service Executive at Tata Candidates want to private sturdy communication abilities and technical know-how of telecom community form, optical fiber networks, and GIS tools together with AutoCAD, Smallworld, and ArcGIS.
About Company
Tata Group is considered one of India’s biggest multinational conglomerates, primarily based completely definitely in 1868 with the beneficial useful resource of Jamsetji Tata. With operations in over a hundred international locations at some point on six continents, Tata operates in severa sectors, which incorporate metallic, automobile, IT, telecommunications, and patron items. Known for its determination to innovation and sustainability, Tata agencies like TCS, Tata Steel, Tata Motors, and Tata Communications have emerged as worldwide leaders. Jr Customer Service Executive at Tata The company is also identified for its sturdy organizational social obligation (CSR) duties, selling education, healthcare, and rural development. Tata’s values of integrity, excellence, and harmony define its worldwide popularity and rely on the brand.
Minimum Qualifications & Experience:
- A technical or engineering degree
- zero–4 years of applicable revel in
Key Responsibilities:
- Support fiber-making plans and layout sports activities sports activities
- Update GIS systems with accurate As-constructed documentation
- Coordinate with location engineers and companies to meet challenge time limits
- Maintain information protection and make sure errors-loose operations
- Actively participate in customer and inner meetings
Technical Competencies:
- Knowledge of telecom community shape and optical fiber networks
- Expertise in GIS equipment like AutoCAD, ArcGIS, and Smallworld
- Understanding of fiber-making plans, designing, and company manipulate
- Familiarity with radio base stations and additives
- Proficiency in project control operations (PMO)
Roles as Jr Customer Service Executive at Tata
- Strong verbal exchange capabilities for effective stakeholder interactions
- Experience in network preservation, migrations, and enhancements
- Knowledge of telecommunications devices and offerings.
- The telecom community shapes expertise
- GIS device data (AutoCAD, ArcGIS, and so forth.)
- Projectmanipulatione and provider coordination
- Effective communique abilities
- Problem-solving and analytical questioning
Job Description
The Jr Customer Service Executive at Tata is responsible for supporting the planning, design, and operational activities related to fiber services. This includes updating GIS tools with accurate As-built data, coordinating with field engineers and suppliers, and ensuring timely project delivery while maintaining SLA and FTR targets. The role demands technical expertise in telecom networks, optical fiber systems, and GIS tools like AutoCAD and ArcGIS. Strong communication, problem-solving, and project management skills are essential. Jr Customer Service Executive at Tata This position offers an opportunity to work with cutting-edge technology, collaborate with diverse teams, and contribute to delivering high-quality customer services.
Key Motives:
Customer Satisfaction: Ensuring incredible carrier transport and assembly purchaser expectations.
Efficiency: Optimizing strategies to maintain a hundred SLA (Service Level Agreement) and FTR (First-Time Resolution).
Collaboration: Coordinating efficaciously with onshore and offshore agencies to benefit seamless operations.
Innovation: Leveraging superior generations like GIS machines to decorate provider layout and fiber planning.
Growth and Excellence: Driving private and organizational boom even as maintaining Tata’s popularity for excellence.
Skills as Jr Customer Service Executive at Tata
Telecom Network Expertise: Knowledge of telecom community structure, optical fiber networks, and associated technology.
GIS Tools Proficiency: Skilled in the use of gadgets like AutoCAD, ArcGIS, and Smallworld for fiber-making plans and format.
Project Management: Ability to coordinate with companies, manage timelines, and make sure of task deliverables.
Communication Skills: Strong verbal and written conversation for powerful interplay with stakeholders.
Problem-Solving: Analytical thinking to turn out to be aware of problems and offer properly timed solutions.
Benefits at Tata
- Competitive Compensation: Attractive earnings applications and today’s widespread traditional normal overall performance-based really incentives.
- Health and Wellness Programs: Comprehensive medical medical health insurance and health advantages for employees and their households.
- Learning and Development: Access to training applications, certifications, and growth possibilities within the organization company.
- Work-Life Balance: Flexible running hours and worker-fine tips to assist artwork-existence concord.
- Career Advancement: Clear pathways for profession boom and possibilities to start working on cutting-edge responsibilities.
Why Join Tata?
- Reputation: Tata is globally first-rate and known for its legacy of excellence, innovation, and keep in mind.
- Career Growth: Opportunities to investigate, boom, and decorate inner a various and dynamic artwork surroundings.
- Cutting-Edge Technology: Work with contemporary-day devices and systems within the telecom and technology sectors.
- Employee-Centric Culture: Tata values employees properly through entire blessings, work lifestyles, and inclusive guidelines.
- Global Impact: Be a part of an organization that contributes to widespread trade via sustainability and employer social responsibility obligations.
Conclusion
Joining Tata as a junior customer Service Executive offers an excellent opportunity to build a rewarding career with one of the most respected global organizations. The role provides exposure to cutting-edge technology, a collaborative work environment, and the chance to contribute to high-impact projects in the telecommunications sector. With Tata’s focus on innovation, employee development, and corporate values, Jr Customer Service Executive at Tata this position not only supports professional growth but also ensures meaningful contributions to society. It’s an ideal choice for individuals seeking a dynamic, growth-oriented, and value-driven career path.
Click Here to Apply Now
Other Jobs
Senior Software Engineer at Mastercard
Flipkart Hiring Lead Central in Bengaluru
Senior SAP GTS Engineer at Honeywell
Senior Executive EV Charger Sales at Panasonic
Note: We are also on WhatsApp, LinkedIn, Google News, Telegram, Twitter, Facebook, and YouTube. To get the latest news updates, Subscribe to our Channels: WhatsApp – Click Here, Google News– Click Here, YouTube– Click Here, LinkedIn –Click Here, Telegram – Click Here, Facebook – Click Here, and Twitter – Click Here.
i have most importent job