- Job Title: Voice Process Job Description
- Company: TCS
- Degree: 12th pass/Any Graduate
- Salary: Rs. 20,000 – 40,000/ PM
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Tata Consultancy Services (TCS) is an international leader in IT services, consulting, and commercial corporation answers, handing over transformational and modern offerings to customers internationally. With a presence in over forty-six international locations and a diverse employees of over 500,000 employees, TCS gives a big sort of professional opportunities that foster increase, analysis, and management.
Job Overview: Voice Process Job
We are looking for enthusiastic, consumer-centered people to sign up for our voice machine team. As a Customer Service Representative (CSR) in the voice device, you will be liable for handling patron queries, offering solutions, and making sure an excessive diploma of purchaser pride. Your function is pivotal in maintaining the agency’s popularity and enhancing the patron experience thru powerful communication.
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound calls in a expert way.
- Respond to purchaser queries and provide correct facts.
- Resolve client court docket instances and problems efficaciously and in a polite way.
- Maintain a high-quality and empathetic mindset inside the route of customers always.
2. Problem Resolution:
- Identify consumer needs and offer suitable solutions.
- Escalating complex troubles to higher-diploma help is even as crucial.
- Follow up with customers to make certain their problems are resolved.
- Use problem-fixing abilities to deal with hard or irate customers.
3. Documentation and Reporting:
- Record statistics of consumer interactions, issues, and resolutions.
- Maintain and update customer databases.
- Prepare everyday critiques on patron interactions and remarks.
- Ensure all customer facts are treated securely and confidentially.
4. Adherence to Processes:
- Follow corporation guidelines and tactics during all interactions.
- Meet or exceed best standards and widespread overall performance metrics.
- Adhere to shift schedules and make certain nicely timed attendance.
- Stay up to date with product and company information.
5. Continuous Improvement:
- Participate in training and improvement packages.
- Provide comments on system upgrades and purchaser reviews.
- Stay informed approximately enterprise organization inclinations and brilliant practices in customer support.
- Collaborate with institution members and distinctive departments to enhance carrier delivery.
Qualifications and Skills:
1. Educational Background:
- Minimum of an immoderate college degree or equal. A bachelor’s diploma in any concern is desired.
2. Experience:
- Previous experience in customer service or name center features is an advantage.
- Experience in handling voice techniques in a BPO or ITES environment is desired.
Skills:
- Excellent verbal communique abilties in English. Proficiency in local languages is a plus.
- Strong listening and comprehension skills.
- Problem-fixing abilties and the capability to suppose for your feet.
- Basic PC skills, which encompass familiarity with MS Office and CRM structures.
- Ability to address strain and paintings underneath strain.
Personal Attributes:
Customer-centric Attitude:
- A real preference to assist and manual customers.
- Patience and empathy within the course of clients’ goals and problems.
Team Player:
- Ability to paint properly in a group environment.
- Willingness to help institution individuals and percentage information.
Adaptability:
- Flexibility to artwork in wonderful shifts, which encompass night time time shifts and weekends.
- Openness to comments and willingness to investigate and decorate.
Professionalism:
- Maintain an expert demeanor constantly.
- Punctuality and reliability are critical.
Benefits: Voice Process Job
Joining TCS as a Customer Service Representative (Voice Process) comes with an entire advantages package designed to guide your expert growth, well-being, and work-life stability. Here’s a detailed observe the advantages you may assume:
1. Compensation
- Competitive Salary Package: TCS gives a revenue that is competitive inside the agency, reflecting your competencies, experience, and assignment role.
- Performance-based Total Incentives and Bonuses: Reward schemes primarily based on man or woman and corporation standard performance, encouraging excellence and self-control.
2. Health and Wellness
- Comprehensive Health Insurance: Coverage for scientific, dental, imaginative, and prescient deals with you and your dependents, making sure peace of thoughts and getting the right of entry to first-rate healthcare.
- Wellness Programs: Access to well-being projects along with fitness take-look at-ups, fitness programs, intellectual fitness assistance, and in addition.
- Employee Assistance Program (EAP): Confidential counseling and assistance services for private and expert problems.
3. Work-Life Balance
- Paid Time Off: Generous tour days, departures, and private days to make sure you have been given time to relax and rejuvenate.
- Flexible Work Arrangements: Options for far-off artwork, flexible hours, and element-time schedules, assisting you with stability artwork with private commitments.
- Maternity and Paternity Leave: Paid leave for new parents to assist their own family dreams and bonding time with newborns.
4. Career Development:
- Training and Professional Development: Access to a big style of training applications, workshops, and e-studying courses to enhance your talents and increase your career.
- Certification Support: Assistance with obtaining expert certifications applicable in your role and profession increase.
- Mentorship Programs: Opportunities to be mentored by skilled professionals, guiding your professional direction and presenting valuable insights.
5. Additional Perks
- Employee Engagement Activities: Regular activities, crew-constructing sports, and cultural applications to foster an enjoyment of community and belonging.
- Discounts on TCS Products and Services: Special discounts on a number of services and products are offered through the use of the use of TCS and its companions.
- Relocation Assistance: Support for personnel who need to relocate for his or her feature, at the aspect of economic assistance and logistical assistance.
- Travel Opportunities: Potential possibilities for home and global journeys, relying on challenge requirements.
6. Retirement and Savings Plans
- Provident Fund: Contributions to a provident fund for prolonged-time period monetary financial savings and financial safety post-retirement.
- Retirement Savings Plans: Additional retirement monetary savings alternatives that will help you plan for a financially stable future.
7. Diverse and Inclusive Workplace
- Inclusive Culture: A place of work that values diversity, inclusivity, and identical possibilities for all employees.
- Employee Resource Groups (ERGs): Networks and businesses targeted on numerous additives of variety, along with aspects of gender, ethnicity, and additional, presenting help and fostering an experience of the community.
8. Reputation and Stability
- Reputable Employer: Work for a globally identified and revered business enterprise organization mentioned for its stability and moral practices.
- Long-term Career Prospects: Opportunities for lengthy-time period professions increase and balance within the corporation.
9. Technology and Innovation
- Access to Cutting-side Tools: Work with modern-day technologies and innovative solutions within the enterprise.
- Opportunities to Work on High-impact Projects: Engage in responsibilities that power technological upgrades and have a large effect on customers and industries.
How To Apply for Voice Process Job:
Online Application:
Submit your resume and cover letter via the TCS career portal.
Ensure all relevant facts and contact data are covered.
Screening:
Applications might be reviewed, and shortlisted applicants may be contacted for a preliminary screening.
Interviews:
Candidates will go through a sequence of interviews, together with HR and technical rounds.
Assessment of verbal exchange capabilities, hassle-fixing capabilities, and customer support aptitude.
Offer and Onboarding:
Successful applicants will collect a hobby offer.
Detailed onboarding technique to familiarize new hires with TCS suggestions and lifestyle.
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