Jio Job Opportunity for Resident Engineer: Reliance Jio is hiring Resident Engineers to oversee the employer organisation, ensure, and network overall performance. The function includes fault management, stakeholder coordination, and ensuring uninterrupted company uptime. Candidates have to maintain a B.E. Degree with CCNA certification and 2–5 years of experience. Key obligations include hyperlink tracking, SLA adherence, and customer communication. Strong communication and people management abilities are essential. Apply through Jio Careers.
- Job Description: Jio Job Opportunity for Resident Engineer
- Position: Resident Engineer
- Company: Jio
- Salary: Not Disclosed
- Location: Hyderabad
- Qualification: Any Graduate
About Company:
Reliance Jio, a subsidiary of Reliance Industries Limited, is one of India’s maximum crucial telecommunications businesses. Founded in 2016, Jio revolutionized the Indian telecom vicinity via manner by providing low-cost 4G data, making high-speed internet available to thousands and millions all over India. With a customer base exceeding four hundred million, Jio has rapidly accelerated its offerings, which include digital structures, broadband, and IoT solutions. The organisation desires to create a virtual environment by empowering human beings and businesses with cutting-edge technology. Jio’s willpower to innovate, coupled with its extensive community infrastructure, has placed it as a dominant participant within the Indian telecommunications enterprise.
Jio Job Opportunity for Resident Engineer Job Description:
A Resident Engineer is responsible for overseeing the technical elements of a project, ensuring that the engineering solutions meet the required requirements and requirements. They act as a liaison between the various purchasers, contractors, and the engineering group, managing everyday operations on-internet site. The feature consists of troubleshooting technical troubles, coordinating with severa departments, monitoring undertaking development, and ensuring adherence to protection and extremely good protocols. Resident Engineers, moreover, carry out normal inspections, generate development reviews, and take care of maintenance tasks. Strong problem-fixing abilities, technical understanding, and powerful verbal exchange are vital for achievement on this option, which typically calls for a ancient beyond engineering and project manipulate.
Responsibilities:
The Resident Engineer position at Jio is pivotal in ensuring smooth and green service transport to clients. While coping with technical issues is a middle obligation, the location moreover demands powerful interaction with numerous corporations and stakeholders to ensure seamless operations. Below are the essential obligations of the Resident Engineer:
1. L1/L2 Support at Customer Location: The Resident Engineer serves due to the fact the first point of contact for imparting L1/L2 assist at customer locations. This includes diagnosing and resolving problems associated with Wi-Fi networks, switches, controllers, and a one-of-a-kind networking machine. Timely, hassle-free choice is important, and the engineer is expected to observe the described goals and timelines to lessen disruption and ensure easy service delivery.
2. Coordinating with Internal Teams: A great responsibility of the Resident Engineer is collaborating with internal companies, which encompass the Enterprise Service Operations Center (ESOC), Enterprise Network Operations Center (ENOC), Field, and NHQ teams. This coordination is vital for prioritizing and resolving service requests (SRs). The Resident Engineer acts as a liaison, making sure that patron requests are treated properly and correctly through the use of internal businesses.
3. Customer Interaction and Stakeholder Management: Maintaining normal and easy communication with the customer’s IT/SPOC (Single Point of Contact) is vital. The Resident Engineer wants to deal with purchaser worries, control escalations, and foster sturdy relationships with key stakeholders. Regular reports on the reputation of consumer links (each day, weekly, monthly) are also a part of the feature to ensure that the patron’s community studies minimum downtime.
4. Monitoring and Troubleshooting: The Resident Engineer plays a key role in tracking Data Center (DC) and Disaster Recovery (DR) hyperlinks. They are responsible for making sure the essential connections are functioning nicely and right away escalating issues for decision. Troubleshooting duties, in conjunction with appearing Field Test Logs (FLTs), are essential to repair services, even as meeting issuer-diploma agreements (SLAs).
5. Fault Management and Reporting: The Resident Engineer is tasked with handling fault reporting structures, making sure issues are tracked and escalated while crucial. Faults need to be treated under predefined timelines, and monthly or quarterly opinions are generated to ensure that all problems are documented and reviewed steady with carrier necessities.
6. Escalation Management: In instances of customer escalations, the Resident Engineer should act rapidly to treat the problem. This includes operating carefully with internal groups and purchaser representatives to ensure that pending SRs are resolved in a properly timed manner. Effective escalation management is essential for preserving consumer acceptance as genuine and pleasurable.
7. Service Delivery and Customer Feedback: Ensuring the timely transport of offerings is a key responsibility. The Resident Engineer will often keep up on provider issues to ensure that they’re resolved. Additionally, collecting and enforcing comments from customers plays a huge role in constantly enhancing carrier’s high-quality and meeting patron expectations.
Skills Required:
The Resident Engineer position at Jio demands a specific aggregate of technical statistics, problem-solving abilities, and superb verbal exchange abilties. To thrive on this characteristic, the following key skills are vital:
1. Technical Proficiency: A deep knowledge of Wi-Fi network structure and topology is an essential requirement for this role. Resident Engineers ought to troubleshoot a few community devices, which include Wi-Fi Access Points, switches, and controllers, making sure that the client’s community operates correctly. Furthermore, data on IP fundamentals and MPLS (Multiprotocol Label Switching) networks is essential, as the ones technology shapes the backbone of community services. A robust draw near of these thoughts will help in diagnosing and resolving network issues speedily and successfully.
2. Problem Solving and Decision Making: The functionality to assume severely and make brief alternatives is a central issue of the Resident Engineer feature. As problems arise on a website, the engineer has to reveal sound judgment and apply enterprise principles to remedy issues. This includes figuring out the root cause of troubles, devising appropriate solutions, and executing them under time constraints. Attention to elements and proactivity are key to figuring out capability problems earlier than they worsen. Engineers are predicted to act decisively, minimizing issuer disruptions and making sure that customer expectations are met.
3. Customer-Oriented Communication: Since the Resident Engineer regularly interacts with each customer, IT businesses, and internal stakeholders, super conversation talents are crucial. The characteristic entails explaining complex technical problems in a smooth, easy manner, especially to non-technical stakeholders. This ensures that all occasions are knowledgeable and aligned with the recognition of organisational requests. The capability to translate hard technical jargon into comprehensible language will facilitate better relationships with clients, helping them feel assured in the solutions provided.
4. Collaboration and Team Coordination: Effective collaboration is critical within the Resident Engineer characteristic. The feature includes running carefully with various inner agencies at the facet of ESOC (Enterprise Service Operations Center), ENOC (Enterprise Network Operations Center), and Field agencies. Coordination among the groups is essential for resolving problems in a properly timed and timely manner. The Resident Engineer has to liaise between customer IT corporations and Jio’s internal teams, making sure that issuer-related troubles are addressed straight away and effectively. This requires robust interpersonal talents and the capability to work cooperatively in a hard and fast-oriented environment.
5. CCNA Certification (Preferred): While no longer a strict requirement, a CCNA (Cisco Certified Network Associate) certification can appreciably beautify a candidate’s profile. This certification demonstrates proficiency in networking thoughts, which incorporates routing, switching, and troubleshooting, all of which might be crucial for the Resident Engineer role. Holding this certification suggests deeper facts of community structures and a strength of will to expert development, making the person or woman extra treasured to the organization and the organization.
6. Knowledge of Wi-Fi Standards: Understanding Wi-Fi 802. Eleven necessities, which include safety protocols, are critical for troubleshooting Wi-Fi network issues correctly.
Educational Qualifications:
To be eligible for the Resident Engineer position at Jio, candidates need to meet the following educational qualifications:
- UG Degree: A bachelor’s degree in Engineering (preferably in Electronics, Computer Science, or related fields) is usually required. Candidates with experience in associated technical fields can also be taken into consideration.
- Additional certifications that incorporate CCNA or similar networking certifications will enhance your possibilities.
Experience Required for the Resident Engineer Role: The Resident Engineer function at Jio is open to applicants with 2-6 years of relevant work experience in community control, especially within the telecom or ISP (Internet Service Provider) location. If you’ve been given hands-on experience with Wi-Fi community structures, MPLS, and working with large corporation customers, you’ll be in a strong position to apply for this position.
Benefits at Jio:
Jio gives pretty diverse benefits that make it an attractive workplace for its personnel. Here are the pinnacle 5 advantages for personnel at Jio:
- Competitive Compensation: Jio offers competitive salaries, which may be designed to draw and hold top talent. The reimbursement bundle now includes not most effective a base income but also performance bonuses and incentives based mostly on man or woman and group performance.
- Health and Wellness Benefits: Employee fitness is a top priority at Jio, with complete scientific medical health insurance plans shielding personnel and their households. This includes scientific, dental, and imaginative and prescient insurance, making sure personnel can get right of entry to incredible healthcare when needed.
- Career Growth and Development: Jio is dedicated to the professional boom of its personnel. Through non-prevent studying possibilities, schooling programs, and get right of access to to fashionable generation, employees have the hazard to extend their abilities and beautify of their careers. The corporation allows inner mobility, encouraging employees to discover one of a type roles and obligations.
- Work-Life Balance: Jio emphasizes a healthful work-existence balance with the resource of supplying bendy working hours and, in a few instances, a long way off art work options. This flexibility permits employees to balance non-public and professional commitments correctly.
- Employee Engagement and Recognition: Jio fosters a manner of lifestyles of popularity and appreciation. Employees are regularly stated for their hard art work and contributions via awards, institution celebrations, and public popularity. This recognition motivates employees to perform at their notable and revel in valued within the enterprise.
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