- Infeedo Hiring: Customer Support Associate Job Description
- Job Title: Customer Support Associate
- Company: Infeedo
- Degree: Any Graduate Can Apply
- Salary: Rs. 25,000 – 45,000/- PM
- Location: Hybrid/Remote
- Experience: 0-2 years of Experience
Company Overview:
Infeedo is a cutting-edge HR-era corporation that is revolutionizing the way companies interact with their employees. We are committed to enhancing employee reviews through modern AI-powered answers. Our flagship product, Amber, is an AI chatbot that permits agencies to recognize worker sentiments and offers actionable insights to decorate the administrative center’s way of existence, decorate retention expenses, and enhance productivity. At Infeedo, we are obsessed with growing a nice effect within the HR organization, and we’re seeking out gifted people to enroll in our enterprise.
As we grow, we’re seeking out a devoted and patron-centered person to enroll in our crew as a Customer Support Associate. This characteristic is crucial in ensuring that our clients have a persevering revel in our services and products. If you’re passionate about assisting others, have strong conversation abilties, and thrive in brief-paced surroundings, we need to pay interest from you!
Role Overview: Customer Support Associate Job
As a Customer Support Associate at Infeedo, you may be the primary factor of contact for our customers. You will play a critical function in ensuring that our clients attain the brilliant diploma of aid and satisfaction with our products. Your primary responsibility can be to assist customers with any inquiries, problems, or remarks they may have, and to provide properly timed and powerful answers.
You will work carefully with our Customer Success, Product, and Engineering companies to make sure that patron problems are resolved immediately and correctly.
This function calls for a person who is empathetic, an affected man or woman, and has a robust preference to assist others. You ought to be cushty working in a generation-pushed environment and be capable of speedy adapting to new devices and strategies. A an achievement Customer Support Associate may be able to construct sturdy relationships with clients, recognize their needs, and offer exquisite provider continually.
Key Responsibilities: Customer Support Associate Job
1. Customer Interaction:
- Serve because the primary thing of touch for clients through e-mail, chat, and contact.
- Respond to purchaser inquiries in a nicely timed and expert manner.
- Provide correct records and assist regarding Infeedo’s services and products.
- Handle and remedy client court instances, escalating troubles to suitable organizations while critical.
- Document all customer interactions and keep precise data of beneficial and useful resource requests.
2. Problem Solving:
- Identify, diagnose, and troubleshoot technical issues stated through clients.
- Collaborate with the Product and Engineering groups to remedy complicated problems.
- Follow up with customers to make sure that issues are in reality resolved and that they’re satisfied with the final consequences.
- Proactively recognize ordinary issues and provide comments to the Product group for non-stop development.
3. Customer Education:
- Educate clients on a manner to use Infeedo’s products effectively to benefit their desires.
- Provide training and belongings to assist customers maximize the charge of our solutions.
- Develop and maintain a whole knowledge base and FAQs to help customers in self-provider.
4. Customer Feedback:
- Gather and look at client remarks to choose out tendencies and areas for improvement.
- Work intently with the Customer Success group to percent insights and make a contribution to the general customer experience method.
- Advocate for the customer’s voice within the enterprise and ensure that their needs are being met.
5. Process Improvement:
- Continuously test and beautify manual methods to beautify efficiency and consumer pride.
- Participate in ordinary team conferences to talk about stressful conditions, percentage nice practices, and collaborate on solutions.
- Stay updated on organization tendencies and fantastic practices in customer support.
6. Metrics and Reporting:
- Monitor and song key overall performance metrics, at the side of reaction instances, choice instances, and client satisfaction ratings.
- Prepare normal reviews on guide activities and overall performance, highlighting any regions for development.
- Contribute to the improvement of simple performance desires and goals for the Customer Support business enterprise.
Qualifications: Customer Support Associate Job
Education:
Bachelor’s degree in an associated subject (e.g., Business, Communications, Information Technology) or equal experience.
Experience:
1 three years of experience in a customer service or customer service feature, preferably in a SaaS or technology-driven surroundings.
Experience with useful resource ticketing structures (e.g., Zendesk, Freshdesk) and CRM devices (e.g., Salesforce).
Familiarity with HR generation and/or revel in going for walks in HR or associated fields is a plus.
Skills:
Excellent Communication: Strong verbal and written verbal exchange skills, with the functionality to provide a motive in the back of complex thoughts cleanly and concisely.
Problem-Solving: Analytical mindset with the capability to troubleshoot technical troubles and offer powerful solutions.
Customer-Centric: Empathy and persistence in dealing with clients, with a focus on imparting brilliant career.
Technical Proficiency: Comfortable with the usage of severa software program equipment and structures, with clean statistics of technical principles.
Time Management: Ability to control multiple obligations and priorities in fast-paced surroundings.
Collaboration: Strong teamwork talents and the ability to work efficiently with skip-practical groups.
Key Competencies: Customer Support Associate Job
Empathy: Understanding and searching earlier to purchaser goals, and providing compassionate and effective help.
Resilience: Ability to cope with excessive-strain situations with a nonviolent and notable mindset.
Attention to Detail: Meticulous in documenting purchaser interactions and following up on issues to make certain complete desires.
Proactiveness: Taking the initiative to turn out to be privy to ability troubles in advance than they arise and suggesting upgrades to techniques and services.
Adaptability: Flexibility in adapting to new equipment, strategies, and purchaser wishes due to the reality the organization grows and evolves.
Customer Advocacy: Acting as the voice of the consumer within Infeedo, making sure their goals are met and exceeded.
Why Join Infeedo Customer Support Associate Job?
- Impact: Work with a modern-day product that is making a real distinction in the lives of employees and groups spherical the world.
- Growth: Be part of an unexpectedly growing enterprise with opportunities for career advancement and professional improvement.
- Culture: Join a diverse and inclusive crew that values collaboration, innovation, and a patron-first method.
- Flexibility: Enjoy the benefits of a long way flung artwork with the choice to work from everywhere at the same time as maintaining a healthy paintings-life stability.
- Innovation: Work with a advance-wondering employer that embraces new thoughts and encourages revolutionary trouble-solving.
- Supportive Environment: Receive ongoing training and assistance that will help you achieve your function and broaden in the business enterprise.
How to Apply for Customer Support Associate Job?
If you’re obsessed with presenting first rate customer support and need to be a part of a dynamic and cutting-edge organization, we would really like to pay attention from you! Please submit your resume and a cowl letter outlining your revel in and why you are a extraordinary fit for this function.
Equal Opportunity Employer
Infeedo is an identical-possibility organisation company. We have a laugh variety and are dedicated to growing an inclusive surroundings for all employees. We do not discriminate primarily based totally on race, faith, coloration, national basis, gender, sexual orientation, age, marital recognition, veteran reputation, or incapacity reputation.
Conclusion
Joining Infeedo as a Customer Support Associate manner turning into part of a crew that is committed to enhancing the worker experience via modern technology. This characteristic is pleasant for someone who is client-focused, technically adept, and eager to make a contribution to a developing employer. If you’re prepared to address a cutting-edge venture and assist form the future of the HR era, we inspire you to use nowadays.
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