Hexaware Technologies Service Delivery Manager, is looking for an individual who is based anywhere in India to manage the service delivery on a day-to-day basis. Some of the main duties that come with this position include issue resolution, stakeholder management, tracking performance, process improvement, as well as quality assurance. Candidates will be required to lead the workforce, liaising with clients, and contributing to the good practice of services. The qualifications required are: excellent verbal and written communication, logical thinking, time management, and leadership skills. The job is open for freshers. The offer comes with personal and professional growth, talent polishing, and the possibility of climbing the senior service delivery and management ladder.
- Position: Service Delivery Manager
- Company: Hexaware
- Location: Pan India
- Education: Bachelor’s degree
- Experience: Freshers
- Salary: ₹3.5 LPA – ₹6 LPA
- Employment Type: Full Time
About Hexaware Technologies
Hexaware Technologies is a global IT services company that provides business process outsourcing (BPO), consulting, cloud, infrastructure management, automation, and application development services. Digital transformation successes and customer-centric approaches have earned Hexaware a reputation that has made the company cross-client teams across the banking, healthcare, insurance, travel, retail, and manufacturing sectors.Hexaware has combined the creativity of a global network of offices and delivery centers and the latest technologies such as automation and Artificial Intelligence to become the driving force behind customer-centric solutions. As the new Associate Service Delivery Manager, you will be responsible for ensuring efficient service operations for Hexaware’s wide client base as well as creating your ITSM career path.
Hexaware Technologies Service Delivery Manager – Job Description
The Associate Service Delivery Manager at Hexaware Technologies is principally in charge of managing the daily service delivery process to maintain the same good quality, customer satisfaction, and efficiency. Their main duties will include service performance monitoring, resolving delivery issues, process improvement, and stakeholder coordination. It is also their responsibility to guide their colleagues, manage the club indicators, and implement service-oriented strategies. The candidate should have good communication, problem-solving, organizing, and leadership skills. This youngsters’ position is an experience-free zone, providing newcomers the chance to do fieldwork in IT service management, customer engagement, and team leadership, and achieve further promotion in service delivery and management roles.
Responsibilities of Associate Service Delivery Manager at Hexaware Technologies
The ASDM is a leadership role that covers collaboration, communication, and analytical competences.
1. Service Delivery Management
- Supervise the daily delivery of IT and business services.
- Guarantee that services run on the agreed timelines, comply with the set quality standards, and fulfill customer expectations.
- Encourage service managers to carry out delivery frameworks.
2. Quality Assurance
- Regularly check service quality by measuring the performance.
- Look for opportunities to increase efficiency in service delivery cycle.
- Execute the necessary actions to ensure customer satisfaction.
3. Problem Solving
- Fix errors and misunderstandings related to service in a time-efficient manner.
- Work with other departments to get the problem solved fastly.
- Research the source of the problem and find solutions to allow the service to get better through time.
4. Stakeholder Management
- Support the flow of communication between clients, internal teams, and other departments.
- Establish a close-knit network of relationships with all the stakeholders.
- Hold meetings regularly to discuss project progress and performance of service delivery.
5. Performance Tracking
- Track Key Performance Indicators (KPIs) like SLA adherence, downtime, and service efficiency.
- Prepare comprehensive performance reports for management and clients.
6. Process Improvement
- Analyze the current service delivery processes.
- Recommend and carry out process enhancements.
- Concentrate on the use of technology and efficiency improvements.
7. Team Leadership
- Moral and guide the younger team members.
- Help in the distribution of work and team collaboration.
- Promote a positive and productive work environment
Required Qualifications for Associate Service Delivery Manager
Though this is a leadership role of the lowest rank, the candidate must have some educational and professional qualifications.
- Education: A bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field will be highly considered.
- Certifications (Optional but Advantageous):
- ITIL Foundation Certification
- Project Management Professional (PMP) or PRINCE2
- ServiceNow or other ITSM tool certifications
- Experience: No work experience is required; however, the candidate will be a better fit if he/she has had internships or exposures to IT operations.
Essential Skills for Success
In order to be successful as an Associate Service Delivery Manager at Hexaware Technologies, one is required to possess a combination of technical, managerial, and interpersonal abilities:
Core Skills:
1. Communication Skills– The skill of communicating one’s thoughts clearly is a must-have for all people with whom the company works.
2. Problem-Solving Skills– The analytical skill of a person should be more pronounced while he or she is solving issues in a quick manner through logical deduction.
3. Organizational Skills– Ability to do multiple works, know the priorities, and get projects done on time.
4. Leadership Skills– The ability to lead, support, and coach team members is one of the leadership qualities.
5. Customer Service Skills– Have a client-centred approach to service delivery and liaising skills.
Technical Skills:
- The knowledge of IT is composed of the service areas and the management concepts of IT services (ITSM).
- Experience with ITSM tools (such as ServiceNow, BMC Remedy or Jira).
- The understanding of cloud, automation, and the basics of application support.
Soft Skills:
- Skill of critical thinking and the flexibility to change one’s mind.
- Skill of resolving the conflict and good negotiating abilities.
- The skill of strictly regulating your time and doing more than one thing at a time.
Benefits of Working at Hexaware Technologies
The opportunity to be an ASDM in Hexaware is coupled with all the good things that can make it an excellent place to begin the journey of your career:
1. Work-Life Balance: It offers a 5-day (Monday to Friday) working week with flexible policies.
2. Learning & Development: The company provides various training programs, certifications and skill development initiatives for accessibility.
3. Career Growth: There is a possibility for you to climb the corporate ladder and be a senior service delivery manager, get involved in project management or client engagement roles, etc.
4. Diverse Work Environment: The opportunity of dealing with clients residing in different parts of the world and belonging to different areas of expertise.
5. Health & Wellness: Employees insurance, medical benefits, and wellness initiatives.
6. Rewards & Recognition: Performance-based bonuses, awards, and programs which recognize contributions to the company.
7. Networking Opportunities: You may have the opportunity to interact with senior managers, global clients, and cross-functional teams.
Service Delivery Manager Job Salary
Hexaware has not released the salary details for the ASDM position. However, we can provide the market data to help understand the compensation landscape:
- New Service Delivery Manager (Associate level): ₹3.5 LPA – ₹6 LPA (approx., the ranges are based on the city and skills variation)
- Along with the salary, the employees may also enjoy benefits such as performance incentives, health insurance, and paid leaves.
Career Growth Opportunities at Hexaware Technologies
The Associate Service Delivery Manager position is the stepping stone to different career paths in the IT services and management field. Future career progression may include:
1. Service Delivery Manager – Managing bigger teams and projects.
2. Senior Service Delivery Manager – Overseeing large service portfolios with diverse locations.
3. Program/Project Manager – Managing the whole process of project delivery.
4. Client Engagement Manager – Concentrating on client relationships and business development.
5. Practice Head/Director of Service Delivery – Leading the execution of strategic programs and overall services’ quality.
How to Apply for Hexaware Technologies Job Careers
Applying for the ASDM role at Hexaware is straightforward
1. Visit the Hexaware Careers Portal or popular job platforms like Naukri, LinkedIn, or Indeed.
2. Search for Associate Service Delivery Manager – Hexaware Technologies.
3. Fill in your application details, upload your resume, and submit.
4. Prepare for screening calls or online assessments.
5. Attend interviews (usually 2–3 rounds including HR, technical, and managerial).
Interview Preparation Tips for Hexaware Technologies
To crack the ASDM interview, follow these preparation strategies:
1. Research the Company
- Learn about Hexaware’s services, clients, and recent achievements.
- Be aware of its focus areas like cloud, automation, and digital transformation.
2. Prepare for Common Interview Questions
- Tell us about yourself.
- Why do you want to work in service delivery management?
- How would you handle a dissatisfied client?
- Describe a time you solved a problem under pressure.
- What do you know about ITIL and service delivery processes?
3. Brush Up on Skills
- Review basics of IT infrastructure and ITSM frameworks.
- Familiarize yourself with KPIs like SLA, uptime, downtime, MTTR (Mean Time to Repair).
4. Showcase Soft Skills
- Demonstrate leadership, communication, and problem-solving through real-life examples.
5. Practice Mock Interviews
- Conduct mock interviews with peers or mentors.
- Focus on clarity, confidence, and structured answers.
FAQs for Hexaware Technologies Job Careers
Q1. Is prior experience required for the ASDM role at Hexaware?
No, the role is open to freshers and early-career professionals.
Q2. What skills are most important for success in this role?
Strong communication, problem-solving, customer service orientation, and basic technical knowledge are key.
Q3. Does Hexaware provide training for new hires?
Yes, Hexaware offers onboarding and professional development training programs.
Q4. What is the work environment like?
The company promotes work-life balance, diversity, and a collaborative culture.
Q5. What is the career path after ASDM?
You can progress to Service Delivery Manager, Senior Manager, Program Manager, and eventually Director-level roles.
Conclusion
Working as an Associate Service Delivery Manager at Hexaware Technologies is the best way to begin a brilliant career in IT service management. The job description encompassing service quality, stakeholder management, and process improvement not only ensures a smooth transition into managerial roles but also acts as a leadership development program.In case you are a fresher who wants to start his/her career or a professional who wants to switch into the service delivery domain, Hexaware is the right place for you. It not only provides skill development opportunities and a career advancement prospect but also an encouraging environment. You can become one of the best fit for this position by making a diligent preparation for the application and interview process.
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