At Hexaware Technologies Jobs For Freshers the position of Executive – Voice/Non Voice entails the provision of customer service of a professional nature through calls, chats, and emails. Some of the duties that one can expect to perform are query resolution, issue escalation, handling time maintenance, and making sure that the customer experience is of a positive nature.The company is looking for fresh graduates and postgraduates with between 0 and 3 years of work experience i.e. young professionals. The job is for those who have an excellent command of the English language, good typing skills, and are willing to work in the US shift. The office is located in Pune, Chennai, and Bengaluru, where one can have a career in the customer success domain.
- Position: Executive – Voice/Non Voice
- Company: Hexaware
- Location: Pune, Chennai
- Experience: Freshers
- Education: Any Graduate
- Salary: ₹2.2 – ₹3.5 LPA
- Employment Type: Full Time
Job Description of Hexaware Technologies Jobs For Freshers
The main duties of the Executive – Voice/Non Voice at Hexaware Technologies are to provide excellent customer service through various channels, including voice calls, chat, and email. Support of a high standard, quality, and professionalism must be delivered in the situation of customer interaction usually through phone dialogue with mainly overseas customers such as those from the United States.The work of a staff member involves meeting the requirements laid down in service level agreements (SLAs), adhering to company regulations and quality standards, and dealing with crisis situations in a calm way. Job holders should be able to acclimatize themselves to a 24/7 working environment with main emphasis on US working hours.This occupation is a very good opportunity for you to display your conversational abilities and at the same time, it is a perfect scenario for you to learn to handle the situations in the moment, manage customer escalations and project the company in the most professional way possible.
What will you do? as Executive – Voice/Non Voice at Hexaware
You, as an Executive – Voice/Non-Voice at Hexaware Technologies, will:
1. Customer Issue Escalation – Escalate unresolved issues to higher-level support teams in a timely and accurate manner.
2. Customer Service Excellence – Provide professional, friendly, and accurate responses to customer queries via phone, email, or chat.
3. Maintain Handle Time – Ensure email/chat response times and call handling times are within company standards.
4. Knowledge Utilization – Show a detailed knowledge of company policies, procedures, and departmental resources.
5. Problem Solving – Discover the root of occurring issues, identify trends, and if feasible, suggest ideas for lessening customer worries.
6. Professional Demeanor – Always act in a positive and professional way when you are in the company’s name.
7. Process Adherence – For each customer contact, perform procedures in accordance with checklists and quality standards.
8. Documentation – Log the customer interactions and solutions in detail.
9. Communication Style – Maintain customer-friendly communication style characterized by courteousness, cheerfulness, and expressing understanding even with the most challenging customers.
10. Team Collaboration – Cooperate with fellow workers and supervisors in order to provide better service.
Qualification for Hexaware Technologies Jobs
In order to be appointed in the position of Executive – Voice/Non Voice, candidates must comply with the following requirements:
- Educational Qualifications: Graduate or Postgraduate from any university recognized by the UGC.
- Experience: Up to 3 years of experience in customer service, BPO, or a similar field. Freshers are welcome to apply.
- Shift Flexibility: The candidate should be willing to work in the US shifts and be able to adjust to a 24×7 work environment.
- Location: Work from Pune, Chennai, or Bengaluru will be considered if the candidates are open.
Required Skills for Hexaware Technologies Jobs
The person who will take this position needs to have a mix of technical, communication, and personal skills that will help him/her succeed in this line of work:
Core Skills
- Awareness of the international BPO market
- Knowledge of voice process
- Customer-centric approach
- Experience in email & chat support
- Managing inbound/outbound calls
Soft Skills
- Good English speaking skills (verbal and written)
- Typing speed of at least 22 words per minute with minimal grammatical errors
- The ability to calm down an upset customer effectively
- The capacity to solve problems effectively
- Having a cheerful, empathetic, and optimistic outlook
- Being able to establish an understanding of expectations clearly and provide the right information
Company Overview
Hexaware Technologies is a major global IT services and consulting company that deals with the digital transformation, BPO, and IT-enabled solutions. Geographically, the company has a wide coverage of the world, and it takes care of banking, healthcare, retail, and technology customers from various sectors. It aims to stimulate business growth by integrating the core elements of innovation, automation, and customer-centric solutions. Being in a good position socially because of its employee-friendly culture, training initiatives, and career progression opportunities, Hexaware also offers a vibrant work atmosphere. On top of the technology knowledge, the company also has the edge of operational excellence which helps them to extend their services to clients all over the world. At the same time, they are providing IT and BPO professionals with a platform for their career development, learning, and upskilling in the field of IT and BPO.
Benefits of Working at Hexaware Technologies
Hexaware tries to facilitate the working conditions for its staff with multiple opportunities, making it the first choice of the freshers and young professionals in IT services as well as BPO field.
1. Competitive Salary Packages – The pay is attractive with performance-based incentives.
2. International Exposure – The chance of working directly with overseas clients, mainly those from the US.
3. Skill Enhancement – Constant learning chances through in-house training programs.
4. Flexibility in Work – Having the option to choose from a wide range of shifts and take on different projects.
5. Health & Insurance Benefits – An employee medical insurance plan and some other health-related initiatives for employees.
6. Work-Life Balance – The program helps the employee to feel less stressed at work.
7. Career Progression – The journey to become a supervisor or higher position within just a few years.
8. Safe Employment – Stability with a full-time, permanent position.
Salary Expectations of Hexaware Technologies Jobs
Hexaware that hasn’t mentioned the office salary, but according to the trends observed in the field, salaries tend to look like this for the first 3 years of experience:
- Freshers: ₹2.2 – ₹3.5 LPA
- 1-3 years of experience: ₹3.5 – ₹5 LPA
- Additional Benefits: Night shift allowance, incentives, and performance bonuses.
Career Growth Opportunities at Hexawire
Voices/Executive – Non voice position is not only a way to earn money but also to forge a promising career in the IT service and customer support sector. One can always change the job title to the following with the help of diligent work:
- Senior Executive – Customer Service
- Team Leader / Supervisor
- Quality Analyst
- Process Trainer
- Operations Manager
- Client Relationship Manager
Even more, as Hexaware is a world-class IT company, employees can also undertake technical or consulting positions and thus be ready for the respective training.
How to Apply for Hexaware Technologies Jobs
Applying for the Executive – Voice/Non Voice at Hexaware Technologies is straightforward:
1. Visit Hexaware Careers Website – Go to the official careers page of Hexaware Technologies.
2. Search for Openings – Look for “Executive – Voice/Non Voice” positions under the Customer Success or BPO department.
3. Prepare Your Resume – Highlight communication skills, problem-solving abilities, and prior customer service experience.
4. Apply Online – Fill in the application form and upload your updated resume.
5. Check Job Portals – You can also find Hexaware job listings on platforms like Naukri, Indeed, and LinkedIn.
Interview Preparation Tips for Hexaware Technologies Jobs
To crack the interview for this role, here are some practical tips:
1. Improve Communication Skills – Practice speaking in fluent English with clear pronunciation.
2. Typing Practice – Achieve at least 22–25 words per minute with minimal grammatical errors.
3. Understand BPO Basics – Be ready to answer questions about inbound/outbound processes, escalation handling, and SLA adherence.
4. Mock Calls/Chats – Practice handling sample customer queries with empathy and professionalism.
5. Know Hexaware – Research the company’s services, culture, and clientele.
6. Behavioral Questions – Prepare to answer situational questions like:
- “How would you handle an irate customer?”
- “What steps would you take if you don’t know the answer to a customer’s query?”
7. Dress Professionally – First impressions matter. Maintain a neat and professional appearance.
8. Positive Attitude – Show enthusiasm and a willingness to work flexible shifts.
FAQs for Hexaware Technologies Jobs
Q1: Is prior BPO experience mandatory?
No. Freshers can apply as long as they have excellent English communication skills and the right attitude.
Q2: What is the work location?
The role is based in Pune, Chennai, or Bengaluru.
Q3: Is this a permanent job?
Yes, it is a full-time permanent position.
Q4: What are the working hours?
It’s a 24×7 process, but primarily candidates work in US shifts.
Q5: What is the growth opportunity?
Employees can progress to senior roles like Team Lead, Quality Analyst, or even managerial positions with consistent performance.
Q6: Is this role voice-only?
No, it is a mix of voice and non-voice (chat/email) processes.
Q7: What salary can I expect as a fresher?
Typically between ₹2.2 – ₹3.5 LPA, plus shift allowances and incentives.
Conclusion
If you are a fresher or an early maturing, the Executive – Voice/Non Voice at Hexaware Technologies is a great chance to start your customer success and operations journey. The main tasks of this position, which revolve around communication, problem-solving, and customer delight, will equip you with versatile transferable skills that are highly demanded in various industries.The benefits are numerous ranging from highly competitive salaries, international exposure, and acquiring the latest skills to gaining promotion opportunities. Hexaware is the place where one can build the right solid base for a career in customer support if he/she intends to be serious. This job will facilitate you to experience the vibrant atmosphere of the corporate world and if you are energetic, flexible, and always willing to work in such a setting then, this post will be your take-off to great heights of success
More Other Jobs
- Engineering Program Manager at Apple
- Flipkart Team Lead Jobs in Coimbatore
- Accenture Walk in Interview in Mumbai
- Remote Walk-in Interview at HCLTech
To get early access to updates about similar opportunities, join Opportunity Track on WhatsApp, Telegram, Google News, LinkedIn, Facebook, YouTube, Instagram or Twitter
Recent Comments