Genpact Walk-in Recruitment for Graduates: Genpact is conducting a walk-in drive for Customer Service Voice roles in Pune on 26th February. This opportunity is good for applicants with strong communique abilties and a passion for customer service. Responsibilities include handling purchaser queries, imparting solutions, and making sure consumer pride. Freshers and experienced professionals are welcome. Join Genpact, an international chief in digital transformation, to develop your career in a dynamic and supportive environment. Don’t omit this chance!
- Job Description: Genpact Walk-in Recruitment for Graduates
- Position: Customer Service Voice Representative
- Company: Genpact
- Salary: Not Disclosed
- Location: Pune
- Qualification: Any Graduate
- Experience: 1-6 years
About Company:
Genpact is a global expert services company specializing in virtual transformation, commercial enterprise technique control, and consulting. Founded in 1997 as a part of General Electric, it became an unbiased organization in 2005. Headquartered in New York, Genpact operates in over 30 international locations, serving customers in industries like banking, healthcare, production, and retail. The company leverages synthetic intelligence, facts analytics, and digital technology to help groups streamline operations and force growth. With a focus on innovation and non-stop development, Genpact empowers organizations to live aggressively in an unexpectedly evolving market even fostering a lifestyle of learning and collaboration.
Genpact Walk-in Recruitment for Graduates Job Description:
A Customer Service Voice role entails coping with inbound and outbound calls to assist customers with their queries, worries, and service requests. Responsibilities include supplying correct facts, resolving problems right away, and ensuring an excessive level of client satisfaction. Professionals in this position have to possess extremely good communication talents, active listening abilities, and a problem-solving mindset. They are anticipated to maintain a well-mannered and professional tone even as adhering to enterprise guidelines and high-quality requirements. This role regularly requires multitasking, dealing with purchaser databases, and participating with different teams to offer powerful answers, making it essential for folks who excel in interpersonal interactions.
Key Responsibilities of Customer Service Voice Roles:
Customer service voice representatives play a crucial position in ensuring consumer satisfaction, resolving troubles successfully, and upholding the organization’s recognition. Their duties embody a wide range of duties, from direct communication with customers to administrative and technical responsibilities that assist clean operations. Below are the key obligations of a customer support voice position:
1. Responding to Customer Queries and Concerns: The primary duty of a customer support voice representative is to handle inbound and outbound calls, respond to purchaser inquiries, resolve issues, and offer accurate records. This calls for a piece of deep information on merchandise, services, and guidelines to make certain the patron gets clean and helpful steerage.
2. Supporting Data Collection for Account Recovery: Representatives assist in collecting necessary records for account healing and verification procedures. This involves validating user records, confirming identities, and following security protocols to guard patron debts whilst ensuring compliance with agency guidelines.
3. Maintaining Knowledge of Client Processes and Policies: To offer accurate assistance, representatives should be informed approximately organization regulations, updates, and operational procedures. This ongoing expertise allows make sure regular and accurate responses to consumer queries whilst aligning with the employer’s provider standards.
4. Reproducing and Escalating Customer Issues: When clients face technical problems, representatives are responsible for replicating the issues, documenting the findings, and escalating unresolved troubles or product bugs to the applicable technical groups. This ensures efficient problem resolution and complements the overall person’s enjoyment.
5. Delivering Quality Customer Service: Representatives must adhere to agency first-rate guarantee recommendations, preserving professionalism, empathy, and patience during customer interactions. The aim is to resolve issues efficaciously at the same time as making sure of a nice purchaser experience.
6. Using Productivity Tools Efficiently: Proficiency in gear such as Google Sheets, Google Docs, Microsoft Excel, and Word is crucial for organizing facts, documenting interactions, and generating reviews. These tools help streamline administrative obligations and hold correct facts.
7. Adapting to a Fast-Paced Environment: In dynamic organizational settings, representatives need to speedy adjust to changes, consisting of new rules, up-to-date technology, or evolving customer wishes. Flexibility and flexibility are essential for preserving excessive overall performance in such environments.
8. Safeguarding Customer Information: Maintaining patron confidentiality is critical. Representatives validate caller identities before sharing sensitive statistics, making sure of adherence to records protection requirements and company privacy guidelines.
9. Documenting Customer Interactions: Accurate documentation of patron interactions with the use of net-based packages enables music problems, reveals carrier exceptional, and provides insights for destiny client engagements.
10. Managing Written Communication: In addition to voice support, representatives cope with written correspondence, together with emails or chat messages, to ensure clear, concise, and expert communication.
11. Following Regulatory Timelines: Representatives ought to adhere to regulatory requirements and timelines, especially concerning dispute claims, investigations, and different time-touchy problems.
12. Participating in Training and Continuous Improvement: Engaging in training sessions, making use of feedback from supervisors, and following SMART (Specific, Measurable, Achievable, Relevant, Time-bound) motion plans helps representatives improve their performance and make contributions to the team’s increase.
Essential Skills for Customer Service Voice Representatives:
A hit customer service voice consultant requires a properly-rounded set of competencies that integrate technical proficiency, conversation abilties, and a proactive mindset. These abilties assist make sure patron pride, enhancing problem resolution and preserving professionalism in each interplay.
1. Excellent Verbal and Written Communication Skills: Clear and powerful communication is the muse of any customer service function. A representative has to bring records accurately, empathetically, and hopefully. This includes speaking in a pleasant, expert tone, fending off jargon, and using simple language to explain complex problems. Strong written communique skills are equally essential for documenting conversations, sending comply with-up emails, or providing written commands.
2. Problem-Solving and Decision-Making Abilities: A correct customer support agent has to be capable of examining conditions quickly and providing effective solutions. This includes crucial wondering and the ability to make sound selections independently. Representatives ought to know while expanding issues and while resolving them on their very own, balancing performance with consumer satisfaction.
3. Multitasking and Time Management: Handling more than one task concurrently is critical in a fast-paced customer service environment. Representatives often juggle calls, update patron information, and follow up on inquiries simultaneously. Strong organizational talents and powerful time management make certain that each one responsibilities are finished as it should be without compromising service first-class.
4. Proficiency in CRM Systems: Familiarity with purchaser dating management (CRM) gear is essential for monitoring client interactions, handling money owed, and making sure that consumer troubles are resolved efficiently. CRM systems also assist in streamlining strategies, allowing representatives to get the right of entry to consumer histories and tailor their responses.
5. Basic Knowledge of Microsoft Office and Google Workspace: Customer service experts regularly rely upon productivity gear which includes Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail). Basic proficiency in those packages allows representatives to draft files, control spreadsheets, and communicate efficiently with both customers and team members.
6. Strong Interpersonal Skills: Building rapport with clients calls for empathy, patience, and active listening. Strong interpersonal talents help representatives recognize patron issues, deliver actual care, and create a fine revel in the course of every interaction.
7. Self-Discipline and Attention to Detail: Customer career roles frequently require operating independently or remotely. Self-field guarantees that representatives stay stimulated and meet closing dates without consistent supervision. Attention to detail is critical for documenting patron issues as they should be and following up on resolutions correctly.
8. Confidentiality and Data Security: Handling touchy purchaser information requires adherence to strict facts protection policies. A responsible customer support agent needs to keep confidentiality, observe organization protocols, and live up to date with modern-day security practices.
Qualifications Required:
Minimum Qualifications:
- Graduate/Bachelor’s degree from a recognized institution.
- Minimum of 1 year of relevant work experience in customer service.
- Comfortable running in rotational shifts inside a 24×7 painting environment.
- Basic revel in working in fintech, crypto environments, or BPOs.
Preferred Qualifications and Skills:
- Excellent communique capabilities, each written and verbal.
- Strong Problem-fixing and choice-making talents.
- Experience with Customer Relationship Management (CRM) systems.
- Time control abilties with the capability to multitask efficiently.
- Detail-oriented and proactive approach toward resolving troubles.
- Strong interpersonal abilties for managing complex customer inquiries.
- Familiarity with maintaining high degrees of data confidentiality.
How to Apply for Genpact Walk-in Recruitment for Graduates?
- Walk-in-Interview: Visit the venue: Office Number 28, 4th Floor, Galleria Building, Above Meshail, Near Vidya Sahakari Bank, Karve Road, Karve Statue, Kothrud, Pune, Maharashtra 411038. on 26th February 2025 between 11:00 AM and a couple of:00 PM.
- Carry Required Documents: Bring your updated resume, government ID proof, and applicable educational certificate.
- Be Prepared: Brush up your verbal exchange abilties and basic technical knowledge.
Important Notes:
- Genpact does now not rate any expenses for the duration of the hiring manner.
- Applicants aren’t required to purchase any device or pay to apply for the location.
- Be cautious of fraudulent job offers and affirm data immediately from professional Genpact channels.
Why Join Genpact?
- Global Exposure: Gain the opportunity to work with customers throughout various industries and worldwide markets, improving your know-how of global commercial enterprise practices and broadening your professional community.
- Growth Opportunities: Access a variety of career improvement applications, mentorship opportunities, and training periods designed to help you construct new capabilities, amplify your understanding, and advance your career.
- Inclusive Environment: Genpact fosters a numerous and inclusive place of work in which specific views are valued. The organization promotes equality, appreciation, and collaboration, making sure of supportive surroundings for all employees.
- Comprehensive Benefits: Enjoy aggressive profits applications alongside several additional advantages, inclusive of health insurance, paid break days, retirement plans, and health packages to aid your ordinary well-being.
- Innovative Work Culture: Be a part of an ahead-questioning agency that embraces innovation and encourages innovative problem-solving.
- Recognition and Rewards: Genpact recognizes and rewards tremendous overall performance, imparting recognition packages that inspire personnel to excel.
- Work-Life Balance: Flexible painting policies and supportive management help keep a healthy stability between non-public and professional existence.
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