Highlights

• Positions :- Genpact Job Vacancy in Hyderabad 2025
• Company :- Genpact
• Experience :- 1 – 3 Years
• Qualifications :- Any Graduation 
• Location :- Hyderabad 
• Salary :- Not Disclosed 
• Employment Type :- Full Time Permanent 

About Company

Established in 1997 and headquartered in New York, USA, Genpact is a global professional services company that is an expert in digital transformation, business analytics, and process management. Genpact, which was once just a back-office unit for General Electric, has progressively changed into an autonomous company that offers solutions to various industries such as banking and finance, healthcare, insurance, manufacturing, and retail. Genpact with its presence in more than 30 countries is recognized for its dedication to innovation, operational excellence, and the delivery of value-driven solutions to its clients.

Genpact Job Vacancies

Genpact recruits job seekers with both fresher and professional backgrounds on a regular basis for multiple positions like Customer Service Executives, Process Associates, Data Analysts, Business Analysts, and more. The mentioned vacancies are the primary focus of the company in the field of process outsourcing, customer support, data management, and digital services. The company provides a wide range of job opportunities suitable for recent graduates looking to start their career in the corporate world.

Job Description for Freshers

Entry-level positions at Genpact are typically associated with supporting business operations through activities such as responding to customer queries, processing data, or providing transaction processing support. The job functions specify, among other things, strong communication skills, meticulousness, and the ability to adapt to various processes. Freshers are assumed to acquire on-the-job skills and groom with the support of continuous coaching and facilitation by the company.

Key Responsibilities

• Customer Interaction: Communicate with customers through inbound and outbound calls, emails, or chats and provide them help in case they have any query or issue.
• Data Processing: Data entry, verification, validation, and analysis shall be performed per client requirements, maintaining data accuracy and confidentiality.
• Transaction Support: Facilitate transactions, documentation, or the activities related to order management.
• Problem Resolution: Find out issues, escalate the complex problems to the suitable teams, and make sure the customers are happy.
• Adherence to Processes: Follow the company’s rules, compliance codes of conduct, and quality standards during your daily operation.
• Documentation: Keep detailed and up-to-date records of interactions, transactions, and resolutions for future use.
• Continuous Learning: Participate in training sessions for technical skills enhancement, product knowledge, and soft skills.
• Team Collaboration: Cooperate effectively with team and supervisors to achieve targets and raise the level of service quality.

Benefits of Working at Genpact

1. Competitive Compensation: Attractive salary packages for fresher in line with industry benchmarks are provided.
2. Training & Development: Extensive onboarding, skill building sessions, and certification courses.
3. Career Growth: Transparent career trajectories with progression, role variations, and specialization opportunities.
4. Global Exposure: Working on cross-cultural international projects will enable you to acquire different business approaches, cultures, and ways.
5. Work Environment: Supportive, inclusive, and collaborative work culture with employee health and safety focus.
6. Health & Wellness: Medical insurance, wellness programs, mental health resources access.
7. Performance Incentives: Performance-related bonuses, appreciation programs, and rewards for exceptional work.
8. Flexible Work Options: There might be an option of a different shift and WFH depending on the job.

Eligibility Criteria

• Education Qualification: Generally, a minimum of 12th pass or graduation in any stream. Some roles may have specific educational backgrounds or certification requirements.
• Age Limit: Normally, it is between 18-28 years but is position dependent.
• Communication Skills: Good spoken and written English skills.
• Technical Skills: Basic computer knowledge, MS Office, and internet navigation. Those in specialized roles may require the knowledge of particular tools or platforms.
• Attitude & Aptitude: Being ready to learn, adjust, and do shift work (night shifts too if that is the case).
• Location Flexibility: Being ready to work at the centers assigned to you or work from home whicever that is. Depending on your role.
• Other Criteria: The candidates should have an optimistic attitude, good interpersonal skills, and the ability to maintain professionalism in seller-customer relations.

Application Process

1. Online Registration: Candidates can make use of Genpact career’s website or apply via job portals like Naukri, Monster, LinkedIn, etc.

2. Initial Screening: Based on the eligibility criteria resumes will be shortlisted.

3. Aptitude & Language Test: Simple tests to check the reasoning, English proficiency, and technical knowledge of a candidate.

4. Technical & HR Interviews: The interviews can be face-to-face or virtual and are meant to gauge candidates’ communication skills, attitude, and technical understanding.

5. Offer & Onboarding: The offer letter will be followed by the training and onboarding sessions for the successful candidates.

FAQs About Genpact Job Vacancy in Hyderabad 2025

Q1. What is the salary package for freshers at Genpact?
Answer: The starting salary typically ranges from Rs. 2.5 to Rs. 4 lakh per annum, depending on the role, location, and educational background.

Q2. Does Genpact provide training for new hires?
Answer: Yes, comprehensive training sessions are conducted to familiarize new employees with processes, tools, and customer handling techniques.

Q3. Are there opportunities for career advancement?
Answer: Absolutely. Genpact promotes internal mobility, offering pathways to senior roles, team leads, or specialized domain positions.

Q4. Is relocation required?
Answer: For many roles, candidates might need to work at designated centers or relocate to different cities. Remote options are also available for some positions.

Q5. What are the working hours?
Answer: Work hours typically include shifts, which may involve night shifts, depending on the client and project requirements.

Q6. What skills are preferred for applying?
Answer: Good communication skills, basic computer literacy, problem-solving ability, and a customer-centric attitude are highly valued.

Conclusion

Genpact stands out as a reputable organization offering excellent opportunities for freshers to begin their careers in the corporate world. Its focus on employee development, global exposure, and a dynamic work environment makes it an attractive employer. If you meet the eligibility criteria and are eager to learn and grow professionally, applying to Genpact can be a great step forward in your career journey.

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