Firstsource Walk In Interview in Hyderabad Customer Support Executive – Non-Voice Process is the one who through chat and email takes care of the client, giving the correct solutions and ensuring the client’s delight. Activities such as query resolution, complaint management, and product sell (both upsell and cross-sell) are to be done. Candidates must have strong communication, typing, and computer skills and be willing to work in rotational 24/7 shifts. Both freshers and experienced applicants up to three years are welcome.
- Position: Customer Support Executive
- Company: Firstsource
- Location: Hyderabad
- Experience: 0–3 years
- Education: Graduate or Post Graduate
- Salary: ₹2.5–3.25 LPA
- Employment Type: Full Time
Job Description of Firstsource Walk In Interview in Hyderabad
Firstsource is looking for Customer Support Executives for its Non-Voice Process in Hyderabad. The primary responsibility is managing customer queries through chat and email, giving correct information, resolving issues, and providing delightful customer service. The candidate should be able to communicate verbally and in writing, have basic knowledge of the computer, and be good at MS Word. The responsibilities also include selling the products through the customer. Experience of up to 3 years with freshers can apply. The applicant should be ready for 24×7 rotational shifts. It is a full-time permanent office-based job with good career growth opportunities.
Customer Support Executive at Firstsource Responsibilities
If you are a Customer Support Executive at Firstsource managing customer queries and delivering excellent service without voice-based interactions will be your main job. The composition of the role includes written communication, problem-solving, and the use of product knowledge.
- Interacting with customers via chat and email.
- Giving the correct and complete information regarding products, services, policies, and procedures.
- Discovering the needs of the customers and presenting the right solutions.
- Leading the complaint resolution process with a calm and professional manner.
- Promoting and selling more of the customer’s products or services when the opportunity arises.
- Keeping track of customer interactions for the purpose of quality assurance.
- Interacting with the internal team to get better guidance and resolve hard issues.
- Firstsource policy adherence, compliance with the standards, and meeting of SLAs/race conditions.
This position would be an ideal fit for people who choose to communicate through writing and take pleasure in unraveling complex issues while keeping the customer front and center.
Qualifications for Customer Support Executive at Firstsource
Below are the qualifications required to apply for the job position:
- Academic: Graduate or Post Graduate, except B.E, B.Tech, MBA, and PG freshers.
- Work Experience: 0–3 years (A fresh graduate is also welcome to apply the position).
- Condition: Preferred immediate joiners.
Willingness to work in shifting timings (rotational shifts including night shifts) are the only other requirements.
Skills Required for Firstsource Walk In Interview
One has to demonstrate the following capabilities as a Customer Support Executive at Firstsource to achieve success:
Core Skills
- Good command of spoken and written English.
- Competence in English reading, writing, grammar, and typing speed.
- Capability to manage multiple chat conversations at the same time.
- Basic knowledge and skills with MS Office tools (Word, Excel, Outlook).
- Good keyboarding and computer literacy skills.
Soft Skills
- Problem-solving and logical thinking skills.
- Customer-centric attitude with empathy and patience.
- Ability to cool off when under stressful situations.
- The quality to accept and adjust to the demands of foreign customers.
- Sales skills for promoting and increasing the sale of services/products further.
About Firstsource
Firstsource Solutions Limited, a member of the RP-Sanjiv Goenka Group, is a top Business Process Management (BPM) company. It was established in 2001 and is based in Mumbai, India. The company, which has delivery centers all over the world (India, the U.S., the U.K., and the Philippines), serves global clients in banking, financial services, insurance, healthcare, media, and telecommunications. Firstsource is recognized for its open, employee-friendly culture, creative solutions, and client-centric approach. More than 26,000 professionals work at Firstsource, which provides a variety of career opportunities, organized growth, and learning through skill development, so it is a BPM industry leader in terms of employee trust.
Benefits of Working at Firstsource
Firstsource offers several perks that make the job attractive to freshers and the early-career professionals:
- Salary Package: ₹2.5–3.25 LPA (skills and experience dependent).
- Development Opportunities: Programmed advancement of career with the help of performance appraisal cycles.
- Learning Programs: All-inclusive induction and skill development programs.
- Shuttle Facilities: Day-shift shuttle service for the hustle-free commuting.
- Work-Life Balance: Employee-friendly HR policies and wellness initiatives.
- Job Security: A long-term full-time job offered by a multinational with a great reputation.
- Learning Exposure: Working with international clients and hence gaining global exposure.
Salary Insights of Firstsource Walk In Interview
For Customer Support Executive at Firstsource, the remuneration package is aligned with the market average of similar jobs in the industry:
- Fresher Salary: Approximately ₹2.5 LPA.
- Experienced Salary (2–3 years): Maximum ₹3.25 LPA.
- Other Benefits: Incentives for performance, shift allowance (for night shifts), and upselling/cross-selling commissions are included
Career Growth Opportunities at Firstsource
Become a Customer Support Executive at Firstsource and then go on to enjoy the Career Advancement Opportunities at Firstsource. The company instills promotion from within, skills enhancement, and global exposure.
1. Customer Support Executive → Senior Executive → Team Leader → Assistant Manager → Manager.
2. Possibilities to shift into the fields of Quality, Training, or Operations Management.
3. The lateral shift to the like Process Improvement, Analytics, and Client Relationship Management areas of specialization.
4. The international assignment for the top-performing employees.
With the right execution of skills and hard work, employees should expect promotions within a span of 18–24 months.
How to Apply for Firstsource Walk In Interview
Candidates interested in this role must directly attend the walk-in interview at the Firstsource office.
Interview Dates: 10th Sept – 19th Sept
Timings: 11:30 AM – 2:00 PM
Venue: Firstsource Solutions Limited 5th Floor, BSR Tech Park, Near Wipro Circle, Nanakramguda Financial District, Hyderabad
Documents to Carry:
- Updated Resume (mention “Nithra HR” at the top).
- Government-issued Photo ID (Aadhar, PAN, Passport, etc.).
- Educational Certificates (copies for reference).
Interview Preparation Tips for Firstsource Walk In Interview
To improve your chances of selection, here are some tips:
1. AI Interview Preparation:
- Ensure you have a good internet connection and quiet surroundings.
- Practice common interview questions (self-introduction, strengths, customer handling scenarios).
2. HR Round:
- Be confident while speaking about your background and career goals.
- Highlight your communication skills and flexibility to work in shifts.
3. Assessment Test:
- Be prepared for grammar, comprehension, typing speed, and logical reasoning tests.
- Revise basics of MS Office.
4. OPS Round:
- Expect scenario-based questions on handling difficult customers.
- Be ready to demonstrate upselling and cross-selling skills.
5. General Tips:
- Dress in smart formals.
- Arrive at least 15 minutes early.
- Carry multiple copies of your resume.
- Be polite, confident, and professional throughout the process.
FAQs for Firstsource Walk In Interview
Q1: Is this job suitable for freshers?
Yes, the role is open to freshers as long as they have good communication skills.
Q2: What is the salary range for this position?
₹2.5–3.25 LPA depending on experience and skills.
Q3: Do I need technical knowledge to apply?
No, basic computer knowledge and typing skills are sufficient.
Q4: Are night shifts mandatory?
Yes, the role requires flexibility to work in 24/7 rotational shifts.
Q5: What kind of growth can I expect?
With consistent performance, employees can move into senior roles, team leadership, or specialized departments within 2 years.
Q6: Do I need to pay for the interview or job?
No. Firstsource follows a transparent process and does not charge candidates. Beware of fraudulent offers.
Conclusion
Working as a Customer Support Executive at Firstsource is a fantastic starting point for hoppers willing to jump-start or build up their career in the BPO/BPM sector. These professional benefits extend to the long term of your career through the opportunity of competitive salaries, systematic career growth, international exposure, and a supportive work culture.If you are equipped with excellent spoken skills, an adaptive mindset, and a customer-first attitude, Firstsource could be an ideal platform to initiate a victorious career journey. Get ready for the interview with absolute perfection, demonstrate your abilities in front of the panel, and grab the opportunity to embark your rewarding career path with one of India’s most reliable BPM organizations.
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