- Job Title: Customer Service Representative
- Company: eBay
- Degree: Any Graduate Can Apply
- Salary: INR 3-7/- LPA
- Job Type: Full Time
- Location: Mumbai, Maharashtra
- Experience: 0-2 years of Experience
Company Overview:
eBay is one of the global’s biggest and most trusted online marketplaces, connecting hundreds of plenty of customers and dealers globally. Founded in 1995, eBay revolutionized the manner humans keep with the resource of supplying a large shape of merchandise in training which incorporates electronics, fashion, collectibles, and in addition.
With a focal point on growing a steady, to-be-had, and modern-day search for revel, eBay continues to grow its accumulate through modern-day technology and high-quality customer service.
EBay is devoted to presenting a superior level of service to its customers, and the Customer Service Representative performs a pivotal role in the task of this intention. As part of the customer service group, the representative ensures that customers are happy with their memories and transactions on the platform.
Job Summary: Customer Service Representative
The Customer Service Representative at eBay is answerable for delivering incredible useful resource to customers and sellers through more than one communique channels together with mobile phone, e-mail, and chat.
The primary awareness of the region is to make certain that customers have a continuing experience, remedy their troubles proper away, and maintain eBay’s reputation for tremendous consumer care. The consultant will have interaction with clients to troubleshoot technical problems, guide them through platform capabilities, and remedy disputes amongst clients and sellers.
Key Responsibilities: Customer Service Representative
1. Customer Interaction:
Respond to client inquiries via cellular phone, e mail, and chat in a properly timed and expert manner.
Handle inbound and outbound purchaser calls, ensuring a brilliant patron enjoy at some point of.
Assist customers in navigating the eBay platform, know-how product listings, and the usage of numerous talents.
Provide troubleshooting assist for issues together with fee problems, shipping troubles, and account control.
2. Problem Resolution:
Investigate and solve client issues associated with transactions, at the side of non-receipt of goods, broken merchandise, or fraudulent listings.
Act as a mediator amongst customers and dealers to remedy disputes, making sure that every occasions are glad with the very last effects.
Collaborate with inner groups collectively with fraud prevention, technical useful beneficial aid, and account control to provide complete solutions to patron problems.
Follow up with customers to ensure their problems have been in reality resolved and they’re glad with the issuer obtained.
3. Platform and Product Support:
Provide clients with notable facts about eBay’s products, offerings, and policies.
Stay up to date with the modern eBay talents, promotions, and updates to offer correct statistics to customers.
Guide customers in optimizing their looking for or promoting revel in, collectively with developing listings, enhancing product descriptions, and managing payments and shipping.
4. Customer Education:
Educate customers on eBay’s guidelines and methods, together with charge structures, move decrease again recommendations, and consumer protection applications.
Promote self-company options via way of coaching customers a way to navigate eBay’s assist belongings and remedy troubles on their very very own in which relevant.
Provide steerage on a manner to keep away from commonplace issues which includes scams, fraudulent listings, and protection breaches.
5. Data and Reporting:
Document customer interactions and issues in eBay’s CRM machine, making sure correct and thorough records of all transactions.
Provide remarks to control on not unusual problems and patron pain elements, suggesting approaches to decorate the customer support method.
Contribute to organization desires with the useful useful aid of assembly or exceeding individual fundamental overall performance metrics, which encompass response time, preference time, and consumer satisfaction rankings.
6. Team Collaboration:
Collaborate with fellow customer support representatives to percent know-how, enhance strategies, and ensure constant high-quality at some stage in the crew.
Participate in group conferences and training schooling to continuously beautify your capabilities and live informed of latest guidelines or changes.
Assist with education new crew members thru sharing extraordinary practices and presenting mentorship at the same time as essential.
7. Compliance and Security:
Ensure adherence to all eBay recommendations, techniques, and prison guidelines at the equal time as handling purchaser troubles.
Maintain confidentiality and protection of patron records, ensuring compliance with records protection felony recommendations and company tips.
Report any suspicious pastime or protection problems to the applicable departments proper now.
Required Skills and Qualifications: Customer Service Representative
1. Communication Skills:
Excellent written and verbal conversation skills in English (greater languages are a plus).
Ability to maintain complicated information in a smooth, concise, and wonderful manner.
Strong listening talents to apprehend the purchaser’s worries and provide suitable solutions.
2. Problem-Solving Abilities:
Analytical abilities to evaluate troubles and devise solutions speedy and successfully.
Ability to anticipate significantly and live calm under pressure even as handling hard clients or conditions.
Resourceful in seeking out answers and solutions, with the functionality to boom issues whilst essential.
3. Technical Proficiency:
Proficient inside the use of computer systems, e-mail, chat, and CRM software program.
Comfortable navigating online structures and troubleshooting smooth technical troubles.
Ability to have a have a look at new structures and tool fast as needed.
4. Customer Focus:
Passion for helping clients and a strength of mind to offering awesome enterprise.
Empathy and patience at the same time as managing irritated or harassed customers.
A client-first attitude that strives for preference and pride in each interplay.
5. Team-Oriented:
Ability to art work collaboratively inside a hard and fast surroundings, sharing knowledge and helping teammates.
Willingness to achieve comments and make improvements everyday with enterprise employer enterprise goals.
6. Adaptability:
Ability to address a immoderate quantity of customer interactions whilst maintaining a immoderate best and professional demeanor.
Comfortable jogging in a quick-paced environment with moving priorities.
Willingness to address new challenges and obligations as the place evolves.
7. Time Management:
Strong organizational competencies with the functionality to prioritize duties efficaciously.
Ability to satisfy final dates and manipulate time successfully in a immoderate-name for customer support surroundings.
Preferred Qualifications:
Previous revel in in customer service, mainly in e-exchange or a related location, is desired.
Familiarity with eBay’s platform, on line looking for, or promoting.
Knowledge of dispute decision strategies and negotiation skills.
Benefits: Customer Service Representative
- Competitive sales with opportunities for bonuses and ordinary universal performance-primarily based incentives.
- Comprehensive advantages package deal deal, which includes medical medical health insurance, retirement monetary monetary financial savings plans, and paid day off.
- Access to expert improvement belongings and opportunities for career development indoors eBay.
- Flexible paintings preparations, which include a long way flung artwork options, counting on the feature and region.
- A supportive and inclusive industrial organisation agency manner of lifestyles that values range and encourages innovation.
How to Apply for Customer Service Representative?
To take a look at for the Customer Service Representative function at eBay, please put up your resume and a cover letter through the eBay careers portal. Highlight any applicable enjoy and abilities that make you a extraordinary wholesome for this role.
This task offers a profitable opportunity to artwork with a international logo, helping customers and ensuring that eBay remains a relied on and person-extremely good platform for all its customers. Join the eBay customer support group and make contributions to shaping the destiny of on line purchasing at the same time as advancing your non-public profession.
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