Concentrix Walk in Interview: Concentrix is conducting a walk-in interview for the position of Tele Sales Representative. The position entails attracting potential customers over the cellphone, promoting products and services, and driving income. Candidates ought to possess remarkable communique competencies, a purchaser-focused technique, and a willingness to satisfy income objectives.
- Position Title: Tele Sales Executive (Gujarati Speaker)
- Company Name: Concentrix
- Location: Vadodara
- Experience: 1 – 5 years
- Salary: Not Disclosed
Date and Time for Interview:
- Date: 27th December 2024
- Time: 9:30 AM to 5:30 PM
- Venue: Concentrix Services, Alembic Building – II, 1st Floor, R & D Campus, Near Inorbit Mall, Gorwa, Vadodara – 390 003
- Contact: Bhupendra Sharma (9712077066)
About Company:
Concentrix is an international chief in customer revel in solutions, offering services throughout multiple industries consisting of technology, healthcare, retail, and finance. With a robust recognition of innovation, Concentrix offers tailored solutions to enhance consumer engagement and business overall performance. The company operates in over forty international locations, leveraging cutting-edge era and professional experts to deliver extremely good effects. Known for its commitment to employee development, Concentrix fosters a dynamic and supportive work environment, making it a desired company for those in search of boom and advancement.
Concentrix Walk in Interview Job Description:
As a Tele Sales Executive, your primary responsibility will be to support and enhance Concentrix’s sales operations through proactive engagement with channel partners. You will act as a virtual salesman for the sales team, maximizing value extraction from existing channel partners such as cement dealers, field sales, and retailers. Your role will involve resolving queries, ensuring quick customer service, and ensuring smooth communication between various stakeholders including channel partners, influencers, the sales team, and the technical team.
Key Responsibilities:
- Sales Support and Virtual Salesmanship: You will provide lower back-quit help to the income team, appearing as a virtual shop clerk, and maximizing the cost from present channel companions.
- Monitoring and Performance Improvement: You will screen the overall performance of the sales group and channel partners, ship indicators, and intervene as needed to improve sales and operational performance.
- Handling Queries and Complaints: The function requires addressing proceedings and queries from dealers and clients, imparting resolutions at the primary degree, and escalating problems to the relevant groups while vital.
- Engagement with Channel Partners: Engage without delay with 100% of present cement dealers, making sure the most income from each accomplice through trend evaluation and normal follow-ups.
- Order Generation and Management: You will be answerable for generating orders from channel partners, setting them into the organization’s structures, and ensuring clean order processing.
- Complaint and Grievance Resolution: The function entails recording complaints and assigning resolutions through a systematic ticketing gadget (e.g., Aasan) for efficient troubletracking and backbone.
- Updating Dealer Information: You will control updates related to customer grasp facts or supplier info, making sure facts are accurate and updated records inside the agency’s structures (together with Service Now).
- Schemes and Offers Communication: You could be chargeable for speaking ongoing schemes, gives, and different relevant records to secondary community dealers, consequently growing participation and effectiveness.
- Data Collection and Analysis: Collect records from channel partners regarding sales, lawsuits, and product requests, and analyze them to perceive capacity sales possibilities.
- Support for Sales Officers: Assist income officers with tasks including last new dealership queries, updating micro-marketplace records, and dealing with targets for dealers.
Required Skills and Qualifications:
Skills:
Tele-Sales and Communication: Strong telesales skills with the capability to speak efficiently in both Gujarati and Hindi (have to have). The ability to examine and apprehend English is critical.
Retail Channel Sales Expertise: Prior experience in retail channel income (ideally in industries such as telecom or FMCG) is important. The capability to interact with and guide retail partners efficaciously is needed.
Customer Service Excellence: Exceptional customer support skills are vital, as you’ll be addressing proceedings and inquiries while retaining effective relationships with channel companions.
Problem-Solving and Resolution: Ability to handle court cases and offer timely solutions, in conjunction with an information of escalating troubles wherein required.
Sales Monitoring and Reporting: Strong analytical abilities to track sales overall performance and interfere as important to fulfill commercial enterprise goals.
Order Processing and System Management: Comfort with using company systems to area orders and manipulate records efficaciously. Familiarity with ticketing structures (e.g., Aasan) is a plus.
Proactive and Goal-Oriented: You have to be self-motivated and results-oriented, with a focus on achieving sales objectives and enhancing the productiveness of sellers.
Team Collaboration: While the position is on the whole individual, you’ll want to collaborate effectively with the income crew, technical team, and other departments to ensure easy operations.
Qualifications:
- Education: A minimum UG (Undergraduate) degree is preferred. However, fresh graduates or those with equivalent experience are also welcome to apply.
- Experience: At least 2 years of experience in retail channel sales (telesales or field sales) in sectors such as telecom, FMCG, or similar industries.
Benefits at Concentrix:
Competitive Salary: Concentrix gives attractive revenue programs and performance-based incentives to its employees.
Career Growth: The agency gives enough possibilities for skill improvement and career advancement through training applications and leadership development tasks.
Health and Wellness: Employees revel in complete fitness blessings, inclusive of medical, dental, and imaginative and prescient insurance, alongside wellness programs.
Work-Life Balance: Concentrix promotes bendy running hours and faraway work options to help employees preserve a healthy work-existence balance.
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