Concentrix Walk in Interview: Concentrix is hosting a walk-in drive for freshers for the Customer Support (Voice Process) role. This opportunity is good for candidates with strong communique skills and an ardor for customer support. The position entails helping clients, addressing queries, and providing a brilliant career. Join the pressure and kickstart your career in a dynamic work environment.
- Job Description: Concentrix Walk in Interview
- Company: Concentrix
- Salary: 1-2.25 Lacs P.A.
- Location: Hyderabad
- Experience: Freshers
About Company:
Concentrix is a global chief in supplying purchaser engagement offerings, providing a huge range of solutions across various industries, including technology, healthcare, finance, and retail. With a focal point on enhancing customer revel, Concentrix enables businesses to improve customer delight, streamline operations, and drive the boom. Known for its progressive approaches and technology-driven answers, Concentrix operates in over forty countries with a diverse staff. The business enterprise values inclusion, non-stop learning, and career improvement, presenting employees with possibilities to develop in a fast-paced, dynamic environment. Concentrix is devoted to handing over a superb career and fostering a superb work culture.
Job Description:
As a Trainee Customer Service Representative (International Voice Process) at Concentrix, you’ll handle customer inquiries, offer correct records, and clear up issues successfully. The position requires tremendous communication, lively listening, and problem-solving talents. Freshers with any commencement can apply. Night shift flexibility is needed. Walk-in interviews on 3rd-4th February at Uppal, Hyderabad. Competitive income and career increase possibilities!
Responsibilities:
1. Customer Interaction:
- Build sustainable relationships and agree with patron bills through open, transparent, and interactive verbal exchange.
- Act as the first factor of contact for customers, addressing their inquiries, worries, and comments competently.
2. Providing Accurate Information:
- Provide accurate, legitimate, and complete data through using the right techniques and tools.
- Ensure that customers are satisfied with the furnished answers and information.
3. Active Listening and Call Management:
- Demonstrate robust name-taking competencies with active listening and effective communication all through consumer calls.
- Manage calls efficaciously via prioritizing and dealing with time effectively to remedy problems in a well-timed way.
4. Multi-tasking:
- Ability to multitask and juggle a couple of patron issues simultaneously at the same time as making sure each one is resolved to the patron’s pleasure.
- Keep tune of all customer interactions, ensuring no troubles are omitted.
5. Data Interpretation and Problem-Solving:
- Interpret patron information and comments, evaluating to suggest upgrades and make certain clean operations.
- Use problem-solving abilties to clear up customer issues successfully and increase problems if required.
6. Escalation Management:
- Handle customer escalations professionally, making sure that worries are addressed on time.
- When vital, enhance unresolved issues to the precise authority for further motion.
7. Supervisor Support:
- Complete tasks as assigned through supervisors and observe the path of senior staff to meet organizational goals.
8. Process Adherence:
- Follow enterprise conversation approaches, pointers, and guidelines.
- Maintain compliance with enterprise requirements and regulations to make certain excellent providers.
Skills Required:
1. Communication Skills:
- Excellent verbal and written communication skills in English. Fluency in additional languages is an advantage.
- Strong listening talents to recognize and deal with patron issues efficiently.
2. Customer-Centric Approach:
- Ability to create fine customer stories by way of listening carefully, offering answers, and keeping professionalism.
- Ability to empathize with clients and take care of their problems with patience and knowledge.
3. Time Management and Organization:
- Strong time management talents to balance more than one duties and priorities.
- Ability to manage an excessive extent of calls even as ensuring a high degree of patron satisfaction.
4. Problem-Solving:
- Ability to think critically and troubleshoot customer issues, presenting suitable solutions.
- Strong analytical capabilities to interpret records and use them to enhance procedures and patron satisfaction.
5. Adaptability:
- Willingness to paint in nighttime shifts and adapt to varying painting schedules.
- Flexibility to modify to changing work conditions and client needs.
6. Teamwork:
- Ability to paint collaboratively in a crew environment and assist colleagues in resolving consumer problems.
- Willingness to contribute thoughts for manner improvement.
7. Technical Proficiency:
- Comfortable with the usage of computer systems and numerous customer service equipment and software.
- A basic understanding of information access and using CRM structures is a plus.
Qualification:
Education:
- Graduate (any stream). Although a degree is preferred, it is not mandatory.
- Freshers with no prior work experience are encouraged to apply.
Experience:
- No prior work experience is required. Training will be provided for the role.
Additional Requirements:
- Candidates must possess a flexible attitude and be willing to work rotational shifts, including night shifts.
- Must have good listening skills and be comfortable working in a voice-based customer service environment.
How to Apply?
To apply, attend the walk-in interview on 3rd-4th February (10:30 AM – 2:00 PM) at Concentrix Catalyst SEZ Unit, 1st Floor, NSL Arena, IDA Uppal, Hyderabad. Bring your updated resume, ID proof, and relevant documents. For inquiries, contact Sirisha J/Narsingh. No prior registration is required—just walk in and apply directly!
Benefits at Concentrix:
- Health and Wellness: Comprehensive medical health insurance, well-being applications, and admission to health assets make certain employees’ bodily and mental well-being.
- Career Development: Concentrix presents training, skill development, and increased possibilities to help personnel improve in their careers.
- Work-Life Balance: Flexible work schedules, far-flung work options, and paid time off contribute to a wholesome paintings-life stability.
- Employee Recognition: The enterprise has popularity packages to have good time achievements, fostering high-quality work surroundings and motivation.
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