- Job Title: Customer Support Advisors
- Company: Concentrix
- Degree: Any Graduate Can Apply
- Salary: Rs 20,000 – 50,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Concentrix is a primary global company of commercial employer corporation offerings that decorate consumer engagement and optimize enterprise overall performance. With operations in more than forty international places, Concentrix makes a specialty of supplying various offerings to its customers, beginning from customer service to technical help, consulting, and addition.
The business enterprise serves clients in a few unspecified times inside the destiny of numerous industries, together with era, finance, healthcare, and e-exchange, making it one of the most relied-on names in consumer experience manipulation.
Concentrix is now looking to increase its institution with the resource of hiring Customer Support Advisors to provide incredible business enterprise to its global customers. This role is an amazing opportunity for people captivated with handing over pinnacle-notch customer support and growing a tremendous effect on patron delight.
Job Overview: Customer Support Advisors
As a Customer Support Advisor at Concentrix, you may be the number one element of contact for customers seeking out assistance with products, services, or inquiries. Your primary role will encompass dealing with purchaser queries through numerous conversation channels along with cell smartphone, e-mail, stay chat, or social media.
You may be chargeable for delivering timely, inexperienced, and brilliant company to ensure client’s goals are met and issues are resolved to their delight.
This characteristic calls for robust verbal exchange abilities, empathy, trouble-solving abilties, and the potential to art work effectively beneath stress. You will work closely with bypass-useful organizations to provide fantastic feasible resources revel in, treat technical or provider issues, and lift consumer pride degrees.
Key Responsibilities: Customer Support Advisors
1. Customer Assistance and Query Resolution:
- Handle purchaser inquiries concerning product/issuer facts, billing, complaints, and one-of-a-type issues.
- Provide clients with correct and splendid facts about the business organization’s services.
- Maintain a professional, empathetic, and pleasant tone at the same time as interacting with clients, ensuring an amazing patron revel.
- Ensure first-contact desire through resolving client queries inside the path of the preliminary interaction each time feasible.
2. Multichannel Communication:
- Respond to purchaser queries via numerous channels, together with cellular telephone calls, emails, live chat, and social media.
- Follow set-up communique scripts, troubleshooting strategies, and backbone workflows to ensure uniformity in responses.
- Manage a couple of interactions and balance priorities efficiently, ensuring an unbroken experience for clients throughout channels.
3. Problem-Solving and Troubleshooting:
- Diagnosing client problems by using manner of the usage of very well know-how of their issues and studying the signs and signs and symptoms and symptoms and signs.
- Work with technical and inner corporations to clear up complicated queries.
- Offer appropriate answers or options primarily based totally on the nature of the question.
- Escalate instances that require in addition studies to applicable departments or senior manipulate.
4. Record Maintenance and Reporting:
- Document all client interactions and problems as it have to be inside the enterprise’s CRM or consumer manipulate software program applications.
- Maintain unique facts of queries, interactions, and resolutions to make certain take a look at-up movements, if critical.
- Generate and post opinions on client interactions, troubles resolved, and ongoing instances to the organization lead or control.
5. Collaborating with Team Members:
- Work carefully with fellow customer support advisors, group leads, and bosses to treat troubles effectively.
- Share insights, feedback, and tips from customers with applicable departments for technique upgrades.
- Participate in everyday group conferences, training, and expert improvement packages.
6. Adhering to Company Policies:
- Follow the business commercial enterprise commercial enterprise agency’s suggestions for customer support, which incorporates confidentiality, statistics protection, and safety.
- Adhere to provider-stage agreements (SLAs) and make sure that each one queries are resolved within the stipulated timeframes.
Required Qualifications and Skills: Customer Support Advisors
Education Qualifications
Minimum qualification of an excessive college diploma or equal (Bachelor’s diploma preferred however no longer obligatory).
Basic understanding of laptop programs collectively with MS Office (Word, Excel) and customer support structures.
Experience:
Prior experience in a customer service or help function is favored, but freshers with extraordinary verbal exchange capabilities are recommended to apply.
Experience walking in a BPO, call middle, or any purchaser-coping with surroundings is a plus.
Skills:
Communication Skills: Must be fluent in English (every written and spoken); fluency in more languages (e.g., Hindi, nearby languages) is superb.
Customer Focus: Ability to live empathetic, affected individual, and expert in interactions with severa clients.
Problem-Solving: Strong analytical competencies to speedy verify issues and provide suitable answers.
Multitasking: Comfortable coping with a couple of obligations properly now, together with managing conversations at some point of numerous systems.
Attention to Detail: Must be detail-orientated to file purchaser interactions because it needs to be and keep away from miscommunication.
Behavioral Competencies:
Positive mindset and adaptability to deal with difficult conditions or difficult customers.
Ability to work in a crew and cooperate with bypass-beneficial departments.
Time manipulation abilities to make sure well-timed desire of queries.
Proactive and self-delivered approximately with a preference to investigate and boom within the business corporation corporation.
Work Environment and Benefits: Customer Support Advisors
Work Environment:
Concentrix gives dynamic artwork surroundings, whether or not it a no longer an on-internet website at one in each of its modern-day centers or via a hybrid/an extended way off artwork model based mostly on employer necessities.
You’ll have the opportunity to work alongside severa supportive organizations devoted to supplying first-rate business enterprises.
Training and Development:
New hires will go through an in-depth education software that consists of every product data and customer support strategy.
Regular upskilling and professional development possibilities might be furnished, helping you enhance your career prospects.
Career Progression:
Concentrix is dedicated to selling from the inner, presenting numerous pathways for professional development.
Employees can bypass into roles including Senior Customer Support Advisor, Team Leader, Trainer, or distinct managerial positions based totally mostly on conventional ordinary overall performance and enjoyment.
Benefits: Customer Support Advisors
- Competitive income packages with functionality overall performance-based incentives.
- Health and properly-being blessings, which encompass clinical health insurance for employees and their families.
- Paid to go away, unwell leave, and maternity/paternity blessings.
- Employee engagement programs, nicely-being responsibilities, and amusement activities.
Why Join Concentrix Customer Support Advisors?
Concentrix is greater than truely an area of artwork – it’s an area to make bigger, innovate, and make an actual distinction inside the customer service enterprise organization. The organization values the contribution of each institution member, presenting a supportive painting environment, fostering innovation, and making an investment in expert improvement.
By becoming a member of Concentrix as a Customer Support Advisor, you may be a part of an international agency jogging to transform consumer enjoyment. This feature is proper for folks who enjoy assisting others, solving troubles, and strolling in a brief-paced environment. With Concentrix’s determination to professional development, you’ll have the opportunity to amplify and construct an achievement career in customer service.
How to Apply for Customer Support Advisors?
Interested candidates can work through the Concentrix career portal through the usage of submitting their resume and a cover letter outlining their suitability for the position. Candidates will also be required to finish an assessment take a look at as part of the software approach.
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