The Concentrix Analyst Job in Gurgaon, is primarily responsible for the creation and management of agent schedules. Their job encompasses managing employee time-off requests, training coordination, and staffing level monitoring to ensure that the requirements of the department are met. Besides that, the analyst is involved in the preparation of reports, WFM tools maintenance, and internal collaborations with quality, training & operations teams which result in achieving business objectives and enhancing productivity. This position necessitates candidates to possess good verbal, analytical and MS Office skills which is a great opportunity for a fresher to kick-start a career in workforce management.
- Position: Analyst – Planning & Scheduling
- Company: Concentrix
- Location: Gurgaon
- Experience: Freshers
- Education: Any Graduate
- Salary: ₹3.5 LPA to ₹5 LPA
- Employment Type: Full Time
About Concentrix
Concentrix is a top 500 global business services company, part of the Fortune 500 list, offering customer engagement solutions and business performance enhancements. Having operations in more than 40 countries and a workforce of over 440,000 employees, Concentrix works with leading companies in various sectors such as technology, retail, healthcare, finance, automotive, and many more.Concentrix has a significant impact on the Indian market and has multiple delivery locations in large Indian cities such as Gurgaon, Bangalore, Pune, and Kolkata. The company is well-known for providing its employees with a vibrant working atmosphere, well-designed training courses, and transparent career advancement paths.
Job Description of Concentrix Analyst Job in Gurgaon
The Analyst-P&S role is one of the Workforce Management (WFM) positions in Concentrix. WFM is responsible for ensuring that the different teams working on operations have the needed manpower, scheduling, and other resources that will help them deliver great services at the same time keep the costs down.In this capacity, you will as an Analyst, deal mainly with issues of staff scheduling, time-off management, intraday adjustments, and planning making sure the staff decide their business goals accordingly. It will also form a part of your job description to communicate with other departments to help with training modules, coaching sessions, and staffing on-demand.This is a full-time, in-office position located in Gurgaon, with a 5-day working week.
Responsibilities of Analyst Job at Concentrix
If you fill the position, your major duties and responsibilities will include the following:
1. Workforce Scheduling
- Manage shift schedules, agent preferences, and time-off requests.
- Carry out the shift bid process in a fair and transparent way.
- Provide a check whether schedules meet both worker needs and business demands.
2. Training and Coaching Coordination
- Coordinate the necessary sessions with training and quality assurance teams.
- Use associate learning and coaching needs to balance operational requirements.
3. Process Improvement
- Review available scheduling and staffing procedures.
- Spot efficiency improvement opportunities.
- Suggest the company to use the freed-up resources for staff utilization to be optimized.
4. Staffing Requirements
- Engage with operations to characterize the staff levels both for extra hours, absences, and leaves.
- Generate realistic staffing strategies according to business requirements.
5. Intraday and Real-Time Adjustments
- Look at the operations of the day through intraday reports.
- Perform any necessary schedule adjustments to keep up the achievement of performance goals.
6. Data and Reporting
- Data input into workforce management tools like IEX entities is made by you.
- Develop reports thoroughly covering the topics such as: hiring needs, scheduling, and the efficiency of staffing.
- Voice conclusions drawn from the data to stakeholders and leaders.
7. Collaboration with WFM Teams
- Work closely with real-time and planning departments to review staffing health.
- Support strategies that improve business profitability.
Qualifications for Concentrix Job for Analyst
- Education: Usually a bachelor’s degree in any field is enough to be considered for this position. It is likely that graduates in business, commerce, statistics, or IT will become more than others an average.
- Experience: This is a no work-experience job, hence, the first idea that comes to mind is that freshers are encouraged to apply.
- Technical Knowledge: Knowledge of Workforce Management tools (like IEX) is welcomed but not required. Nevertheless, training is available.
Required Skills for Analyst – Planning & Scheduling
In order to be successful in the role of an Analyst – Planning & Scheduling, one must have a combination of technical, analytical, and soft skills as follow:
1. Analytical Skills – The capability of analyzing presented data on a staffing basis, writing data-driven reports, and then identifying trends to be able to take correct scheduling decisions.
2. Attention to Detail – When it comes to the creation of schedules and reports there is a need for the highest level of accuracy, in this way, errors will be avoided.
3. Microsoft Office Proficiency – Excellent skills are highly required in Excel, Word, and PowerPoint for successful data & report handling.
4. Communication Skills – The department/Office must be informed of your requirements through presentations and writing Exercises.
5. Time Management – Having the ability to multitask, select the best course of action and deliver the schedule/paper on time is crucial.
6. Problem-Solving – A schedule conflict may lead to the frustration of the people involved and the interruption of the activity. In such a case Problem solver should adopt the solution-driven approach to solve the conflict without delay.
7. Business Awareness – The understanding the extent to which the finances of a business could be impacted by the decisions made on the keeping of human resources is one of the most basic business skills.
Benefits of Working at Concentrix
Working at Concentrix is advantageous to the extent that an employee is entitled to the following benefits:
- Competitive Salary Packages (we elaborate during the selection process).
- Corporate Health and Medical Insurance Scheme for the employees and their families.
- Learning and Development Programs to build the skills required for management of workforce and analytics.
- Career Growth Opportunities for the area of WFM, Operations, and Leadership.
- Diversity and Inclusion initiatives that are in line with your work culture.
- Employee Engagement Programs are both for the motivation and relaxation of the team members.
- Job Security in one of the top MNCs.
Concentrix Jobs in Gurgaon of Salary Details
The company is yet to release the salary officially of the Analyst – Planning & Scheduling at Concentrix. By the way, following the trends of the industry and posted vacancies in Gurgaon, a newly graduated employee may receive the amount of ₹3.5 LPA to ₹5 LPA of the first-year salary with the prerequisites being the qualification, interview performance, and skill set.
Besides the regular salary, the employee can get some additional benefits such as:
- Performance-based incentives
- Night shift allowances (if applicable)
- Annual bonuses
Career Growth Opportunities at Concentrix
Simply put, the decision to become a part of the team at Concentrix will lead you to a well-known career mobility specially towards the Workforce management (WFM) field. Your journey as an Analyst can be your stepping stone to:
1. Senior Analyst – WFM
2. Team Lead – WFM Planning/Scheduling
3. Assistant Manager – WFM
4. Manager – Workforce Management
5. Senior Manager/Director – WFM Operations
Moreover, networking with different departments can result in you being the next operations manager, business analyst, or client services manager.
How to Apply for Analyst Job at Concentrix
You can apply for the Analyst – Planning & Scheduling at Concentrix through:
1. Official Careers Page – Visit Concentrix Careers and search for the role in Gurgaon.
2. Job Portals – Apply via Naukri.com, LinkedIn, or Indeed.
3. Employee Referrals – Ask current Concentrix employees for referrals to improve chances.
4. Walk-in Drives – Keep an eye on announcements for Gurgaon hiring drives.
Application Steps:
- Submit your resume with updated details.
- Highlight skills like Excel, scheduling, and data handling.
- Prepare a strong cover letter emphasizing your interest in workforce management.
Interview Preparation Tips for Concentrix Jobs
Getting selected for this role requires preparation. Here are some tips:
1. Understand the Role: Learn the basics of Workforce Management (WFM) and why scheduling is crucial in BPO/IT.Research WFM tools like IEX, NICE, or Verint.
2. Brush Up on Excel: Practice functions like VLOOKUP, Pivot Tables, Conditional Formatting, and Charts.Be ready to demonstrate Excel problem-solving during interviews.
3. Communication Skills: Practice answering questions clearly and concisely.Expect situational questions like:
- “How would you handle multiple agents requesting the same time off?”
- “What would you do if staffing falls short unexpectedly?”
4. Business Awareness: Be ready to explain how scheduling impacts customer satisfaction and company profitability.
5. Mock Interviews: Practice with peers or mentors to boost confidence.
FAQs For Concentrix Jobs in Gurgaon
Q1. Is this role suitable for freshers?
Yes, this role is open to freshers with strong analytical and communication skills.
Q2. What is the work environment like at Concentrix?
The company offers a professional yet collaborative environment with structured learning opportunities.
Q3. Will I need prior knowledge of WFM tools?
Not mandatory. Concentrix provides training, but familiarity with Excel and reporting is essential.
Q4. What kind of shifts should I expect?
Shift timings may vary depending on the client process. Flexibility is often required in WFM roles.
Q5. How can I grow in this role?
By gaining expertise in scheduling, reporting, and WFM tools, you can quickly progress to senior analyst and managerial roles.
Q6. Does Concentrix offer remote work for this role?
Currently, this is an in-office position in Gurgaon.
Q7. What skills should I highlight on my resume?
Excel, analytical thinking, problem-solving, time management, and attention to detail.
Conclusion
The job position of “Analyst – Planning & Scheduling” at Concentrix, Gurgaon, is a perfect way for the people to orient the career path in Workforce Management, operations analytics, or business strategy. The range of duties from scheduling, reporting, and staff analysis to working with different teams gives the user a complete understanding of how companies maximize their performance through the use of this role.Detail-oriented, logical thinkers, and motivated to learn, the candidate ranging from freshmen to early-career profiles will take great pleasure in this opportunity.
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