Cognizant Graduate Entry Level Jobs: Cognizant is hiring for a Non-Voice Process position in Chennai! If you seek to kickstart or enhance your career in a main IT and corporation-answer corporation, that could be an incredible opportunity. Ideal candidates must have good communication talents, attention to detail, and the capacity to paint in quick-paced surroundings. Freshers and skilled professionals are welcome. Apply now and be part of a dynamic group!
- Job Description: Cognizant Graduate Entry Level Jobs
- Company: Cognizant
- Salary: Not Disclosed
- Location: Chennai
- Qualification: Any Graduate
- Experience: Freshers
About Company:
Cognizant is a chief global generation enterprise that gives IT offerings, consulting, and enterprise approach outsourcing. Headquartered in the U.S., it operates in over forty international locations, delivering virtual transformation answers in the course of industries like healthcare, banking, retail, and more. With a strong interest in innovation, AI, cloud computing, and automation, Cognizant allows agencies to decorate efficiency and patron enjoyment. It is known for its worker-friendly painting lifestyle, professional growth possibilities, and dedication to sustainability. Cognizant has a big presence in India, which incorporates Chennai, wherein it offers severa career possibilities in both IT and non-voice methods. #Cognizant #ITservices #DigitalTransformation.
Cognizant Entry Level Jobs in Chennai: Cognizant Hiring for the Non-Voice Process involves managing purchaser queries via chat or electronic mail, coping with records entry obligations, and ensuring backend documentation. Fresh graduates with sturdy written conversation capabilities, attention to element, and talent in MS Office are encouraged to use. The role requires flexibility for night-time shifts and gives increased possibilities.
Job Description: Cognizant Graduate Entry Level Jobs
Cognizant is hiring for an International Non-Voice Process function in Chennai! This is a wonderful possibility for freshers and professional specialists to join a worldwide IT chief. The role includes dealing with back-surrender help, facts processing, and customer support through chat or electronic mail for global customers. Candidates need to have sturdy written conversation skills, a hobby to detail, and the ability to work in fast-paced surroundings. Basic computer information and versatility for rotational shifts are required. If you are looking for career growth in a dynamic and expert place, observe now!
Responsibilities of a Non-Voice Process Associate:
A Non-Voice Process Associate at Cognizant in Chennai is chargeable for coping with again-place of business operations that involve e-mail, chat aid, and records processing. The position requires strong attention to detail, fantastic written communique abilities, and adherence to employer policies and compliance standards. Below are the important thing duties in the element:
1. Handling Customer Queries via Email or Chat Support: One of the number one obligations is addressing patron problems via written communication channels like e-mail and stay chat. The accomplice has to make certain expert and properly timed responses to purchaser inquiries, resolving their problems efficaciously. They ought to hold readability and accuracy in communication, making sure consumer satisfaction.
2. Managing Data Entry Tasks with High Accuracy: The role includes coming into, updating, and maintaining accurate statistics in commercial enterprise corporation structures. Associates ought to ensure information integrity by way of using minimizing mistakes and verifying inputs before submission. The capability to artwork efficaciously with databases, spreadsheets, and exclusive virtual equipment is critical.
3. Processing Requests and Updating Client Information: Non-Voice Process Associates are liable for dealing with numerous patron requests, together with account updates, provider modifications, and trendy inquiries. They should method these requests directly at the same time as ensuring that every piece of information is efficaciously recorded within the machine.
4. Assisting with Backend Documentation and Record Maintenance: The companion wants to address documentation obligations, collectively by organizing and keeping facts for auditing and compliance functions. Ensuring the right submitting of digital and physical data allows streamlined workflow efficiency and enables regulatory compliance.
5. Coordinating with Different Departments to Resolve Customer Issues: When consumer concerns require escalation or incorporate more than one departments, the Non-Voice Process Associate need to coordinate with applicable agencies to discover solutions. They act as a bridge between departments, making sure seamless communication and issue selection.
6. Following Company Guidelines and Compliance Policies: Adherence to company guidelines and industry regulations is essential. Associates must make certain that their responses and actions comply with statistics safety legal guidelines, purchaser confidentiality guidelines, and company protocols. Regular schooling and updates on compliance hints are part of the feature.
7. Ensuring Timely Responses and Resolutions for Customer Concerns: Quick response instances and green resolution of purchaser problems contribute to standard service first-rate. The companion needs to prioritize responsibilities correctly, coping with a couple of requests concurrently at the same time as maintaining carrier degree agreements (SLAs).
Required Skillset for Cognizant Non-Voice Process Jobs:
To obtain fulfillment in Cognizant’s Graduate Entry-Level Jobs in 2025, especially inside the Non-Voice Process, applicants must possess an aggregate of technical and smooth skills. These abilities make certain overall performance in handling patron queries, processing data, and retaining accuracy in lower back-workplace operations. Below is an intensive breakdown of the desired skillset:
Technical Skills:
1. Good Typing Speed with Accuracy: A Non-Voice Process Associate has to have a typing velocity of at least 30-forty phrases in line with minute (WPM) with high accuracy. Since the manner includes dealing with client queries through chat or e-mail and processing big volumes of records, a robust typing capacity guarantees efficiency and short turnaround instances.
2. Basic Knowledge of MS Office (Excel, Word, Outlook): Candidates ought to be talented in Microsoft Office packages, which encompass:
- MS Word – For drafting responses, making ready reviews, and handling documentation.
- MS Excel – For coping with data, generating evaluations, and appearing in primary facts analysis.
- MS Outlook – For coping with internal and outdoor e-mail conversations efficiently.
3. Ability to Manage Data and Process Information Efficiently: The role entails managing large quantities of statistics, collectively with customer facts, issuer requests, and business enterprise documentation. Candidates should have the ability to prepare, examine, and process facts correctly, ensuring compliance with employer rules.
4. Familiarity with Customer Support Platforms (Email/Chat Tools): Experience with customer service software applications and communication equipment like Zendesk, Freshdesk, Salesforce, or in-residence CRM systems is an added benefit. This allows for managing patron interactions seamlessly and monitoring case improvement efficaciously.
Soft Skills:
1. Strong Written Communication Skills: Since that is a non-voice role, super written verbal exchange capabilities are crucial. Candidates have the purpose of supplying statistics, professionally, and concisely in emails and chat interactions. Proper grammar, spelling, and tone are essential in maintaining an expert approach.
2. Attention to Detail and Problem-Solving Abilities: An eager eye for detail is wanted to avoid mistakes in information getting admission, document processing, and consumer interactions. Problem-solving capabilities help in troubleshooting client troubles efficaciously and imparting correct solutions.
3. Ability to Work in a Fast-Paced Environment: Cognizant’s non-voice method jobs regularly include handling multiple consumer requests concurrently. Candidates need to be adaptable and able to operate efficaciously underneath tight final dates.
4. Time Management and Multitasking Skills: Managing time correctly is important whilst handling excessive volumes of emails, chat aid, and backend documentation. The ability to multitask ensures that everyone’s assigned responsibilities are completed inside provider degree agreements (SLAs).
5. Willingness to Work Night Shifts and Rotational Shifts: Since Cognizant operates on a global scale, candidates need to be flexible with artwork hours, which incorporates night time shifts, rotational shifts, and weekends primarily based on organization requirements. Adaptability to wonderful time zones is an introduced benefit.
Educational Qualification:
For Cognizant Entry Level Jobs in Chennai, candidates must meet the following educational requirements:
- Undergraduate Degree: Any Graduate (B.A, B.Sc, B.Com, BBA, B.Tech, etc.)
- Postgraduate Degree: Not mandatory, but preferred in some cases
- Other Certifications: Any additional certification in data entry, customer service, or BPO processes is an added advantage.
How to Apply for Cognizant Graduate Entry Level Jobs 2025?
If you are interested in making use of Cognizant Entry Level Jobs in Chennai, look at those steps:
- Visit Cognizant’s Official Careers Page: Regularly take a look at their internet site for pastime openings.
- Register and Apply Online: Create a profile and upload your resume.
- Prepare for the Interview: Be organized for an internet evaluation and an interview.
- Stay Updated: Follow Cognizant’s social media pages and activity portals for logo-spanking new opportunities.
Interview Process for Cognizant Non-Voice Process Jobs:
The hiring system for Cognizant Graduate Entry Level Jobs 2025 within the Non-Voice Process normally consists of:
- Online Application & Resume Screening: Shortlisted applicants bypass the following level.
- Typing & Written Communication Test: Candidates are examined for speed and accuracy.
- Technical & HR Interview: Covers trouble-fixing abilities, job expectations, and behavioral evaluation.
- Final Selection & Offer Letter: Selected applicants obtain a proper interest offer.
Why Choose Cognizant Entry Level Jobs in Chennai?
Cognizant is a globally diagnosed IT and BPO leader recognized for its commitment to innovation, patron satisfaction, and worker well-being. Working at Cognizant offers severa benefits, which include:
- A dependent profession route with possibilities for professional increase
- Competitive revenue programs and incentives
- Exposure to international tasks and customers
- Learning and improvement packages for upskilling
- A diverse and inclusive work culture
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